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January 2024 by Pedro Medina
How hard is it to just leave a package at a door? They will literally lie about trying to deliver something to you. Wish they had better work ethic.
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January 2024 by Maria Rios
well I send my packages and the ladies help me every time with a big smile thank you ladies
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December 2023 by Zylo Sol
People are nice in the building, but they always behind in delivering packages. Whoever is doing the delivery isn't doing a good job. Frustrated and disappointed with this particular location.
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December 2023 by Tim Tr.
Busy place. It seems I always have to wait in line for 5 minutes at least no mater what time of the day.Some staff are cold and short except for one lady who is super nice.Service is bit slow and disorganized, either with mail hold or mail box repair.Good location!
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October 2023 by Queen Guzman
A total disappointment there's always a long line with 1 person working. My packages are always lost no where to be found and all they can say open a claim which is no help either they don't resolve anything. Money lost time wasted.
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October 2023 by Christin Richard
We basically have no post office in Cockrell Hill. If you ship from here, it’ll be lost in tracking limbo. If you’re receiving a package, it will be slow, lost or damaged. I will not ship from this local post office anymore. I can save the time of a followup trip and tracking headaches by simply visiting the main post office near downtown. It’s worth the extra commute!
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October 2023 by Nancy T
Weirdly no package drop off bin or box. Have to get someone’s attention to hand them a package with postage prepaid. I lucked out!
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October 2023 by N T
Weirdly no package drop off bin or box. Have to get someone’s attention to hand them a package with postage prepaid. I lucked out!
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September 2023 by Pamela Fulce
Been waiting on new mailbox keys for 3 weeks. Have made several trips there to see if they were ready and pick up mail.They never answer the phone to save people the drive.
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August 2023 by Pinkpur 37
I placed mail on hold, from 12th to 31st, MAIL WAS NEVER HELD. Still delivered to old address Put in change of address to P O BOX , mail (very important mail) is still being delivered to old address, After speaking with supervisors 3 timed, and they called carrier to go retrieve mail from old address. Here today at post-office and still NO MAIL. This is ridiculous.
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July 2023 by Sepideh
How long should it take to get your mailbox keys? We have been waiting for one whole month and they just say "the guy hasn't changed your keys yet" and when I ask when is he going to change it they have no answer. Getting your mails from them in person is also a pain. They say just come by to pick them up but everytime they happen to be out with the mail man. Very poor service.
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March 2023 by Dane F.
This post office is absolutely trash. From terrible customer service, lazy delivery drivers, staff being super slow and loud just everything about this place is sad. I wish there was an option for negative stars. I have a package that needed to be delivered on a specific day, I paid for it to get to me on time. Only to find a piece of paper in my mailbox stating that "deliver attempted" firstly I was at home all day. When I look at the paper again the reason for not delivering was that the package was "too heavy" it weighs 8lbs!!!!! EIGHT POUNDS. If you look on their job description it says that to be qualified for the job you need to be able to lift 50-75lbs, my package was 8lbs, apparently it was too heavy. That's just laziness at its finest. Got to the post office to pick up my package and from customer service being snotty and rude to customers, to being loud and nonchalant about other people's concerns and not to mention the ridiculously long line because there's just no urgency. Just a horrible experience
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March 2023 by Genesis Reyes
It’s my third time in this location and I’ve had a great experience compared to others! Not sure what the ladies name who’s helped me every single time is but she has a bob haircut and lashes done she’s super nice and helpful next time I’ll get her name to update it!
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December 2022 by george gragsone
This Post Office is a Joke . they never answer the phone and you do not receive the mail everyday
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November 2022 by Sarahi Marin
Worst experience ever. Apparently you can’t call 45-30 mins before 5 because that’s the time they decide to stop working and answering phones. My package was returned to me for no reason, error on their side.I called over 15 times to try to reach someone and the second I did reach someone when I was pulling up my tracking number she told me to “hold up” and placed me on hold.Super ghetto.
