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March 2024 by Noah Hill
They refused to give me my mail when I ask for it, I belive that is a federal offense refusing to mail when requested, front desk personnel are horrible, glad to know they will obstruct mail delivery
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December 2023 by Jawaad Khan
Probably one of worst experiences at a post office. Brought in an application for nonprofit postage and the clerk literally said “I don’t know, my teammate doesn’t know and my supervisors has no idea what that is”. It’s an established form for Nonprofit postage and they literally said we don’t know what that is, go somewhere elseRefused to call another post office or even have the supervisor come out to tell me himself — and gave no guidance on it.I had filled in this post office’s address on the form and now have to find another post office where they know what they’re talking about apparently. Needed this done today and there was absolutely no help whatsoever
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December 2023 by Judahlooks
They are terrible. I came here every single day for a week to drop off my jacket and they were never ever open. The advocate that front desk told me to drop it and didn’t give me a receipt. I hope my refund for my jacket and not hear stories. They are the worst honestly
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October 2023 by Sarah Smith
The reviews are not exaggerated. It’s worth driving to any other location. You cannot mail anything here, and even the self service kiosk only prints stamps.
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October 2023 by Bryan Miller
Worst Post Office in Dallas/ Plano area. They loose mysil every week, are under staffed and usually only have one person working the walk in traffic., they are rude and don't mind telling you their priority is having their daily catered lunch, yep it's the truth, go in there about 11:30.
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October 2023 by Xuma Metcalf
I HATE THIS PLACE!!!!!!! they have been losing my mail for like an entire year now. the last few months were so bad that my monthly subscription box came in at once, 3 of them, included in a pile of liek 8 different things that were lost in the mail.
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September 2023 by alina
DO NOT COME TO THIS PLACE!! I was called a MF from one of the workers and he kept trying to provoke me. After I said I was going to record him the manager told me to please not report him ? Like why are you begging me to not report him. You should be worrying about how he is acting with his customers. Very rude!! I used to come here all the time and now they have a new manager and new workers and I feel very sad.Edit: I also forgot to mention that I've almost 3 packages here before. They all say they have been delivered when I look at the tracking number but I have never once seen it/receive it. I've gone to the post office before they told me to give them my tracking number and my phone number so that they can contact me but I never once got a phone call and I came back in person to check in and then the door was always closed and no one would ever try to help me. I lost $200 worth of clothes , a $25 album and $50 worth of medicine. All because these people don't want to do their job right.
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August 2023 by Sheyenne Nealey
The women in the office are sweet as pie, but I am exasperated with the carrier. I am missing 3– not one, not two, but THREE packages. 2 tracking numbers say delivered even though they weren't in my box. The other one says delivery attempted, and to either reschedule or visit the local branch for a pick-up. However, after standing in line at the post office, I learned the package wasn't there either!I'm frustrated and feel like crying because this is going to be a hassle sorting out with the sellers. I'll update If the packages are recovered.UPDATE: 8/10/23 Even though the tracking activity wasn't updated, two of the packages have been recovered and were in my box! Ah sookie sookie now, we're gettin' somewhere!
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August 2023 by Christine Houston
They don't answer the phone at all no matter the time of day, and whoever was to deliver my package to 7740 McCallum blvd, lied and said I moved and they couldn't deliver it! They don't need nor deserve their job!
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July 2023 by Jorge Lemuel
Super bad Service! From the packages I get from USPS, almost 40% are lost and they don't take responsibility, the drivers are stealing packages and when we come and ask for our package they say: get in contact with the Seller.. the People who work here need to get Training like Customer Service, and to the drivers not to steal.
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July 2023 by wi fi
These lazy slugs never answer the phone and they refuse to stop delivering the last 20 residents mail to my apartment. I've lived all over Dallas and this is by far the worst station. Just, they don't even care if you live or die. They should be fired, every single one of them, and replaced with people who are not lazy and dishonest.
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July 2023 by James Barr
Poor quality service.Inconvenient hoursPhone service just goes to an IVR 99% of the time that says "We're all busy. Call back later" and hangs up on you without giving you an opportunity to leave a message. The only way to really get through to them is to call the main USPS customer service line and have them call the station.
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July 2023 by Sheilicha S.
Had to stop at this location just to do another return I was more prepared this time around. The service was pretty good.
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June 2023 by Hiraisy Melissa Del Rosario
Is not the first time I come to this office to return packages and they always helped me (they tape the return label and everything with not problem) , and today this lady “Shanae “ tells me they don’t do that . She said they are not allowed to “tape a label return package for the customer . We don’t deal with labels , you have to tape your label yourself .Like come one “a piece of tape??? … how it comes that multiple time other employees can do it with not problem and the same week another employee is not allowed to do it ??she asked me to buy my tape and do it myself. The other nice lady have always help me with the returns and labels with not problem.. I am not mad about her telling me to tape my label on my own but THEW WAY she said it .
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June 2023 by Erica L.
They don't deliver your boxes so prepare to pick it up yourself. The farthest they'll go is an "attempt," which would be more understanding if they actually followed through with delivering again at another date like stated. They didn't even leave a tracking number for my package after a failed delivery. I shouldn't have to call my customer service to hunt down my package. Oh, they don't like delivering on the 3rd floor either. So maybe that's why the delivery was only attempted and not completed to begin with.
