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April 2025 by Shanta J
Do not recommend shopping here. Customer service was terrible, I believe the person I initially encountered was Mario. Very unwelcoming, had an attitude, and couldn’t answer basic questions without being annoyed. Luckily there was another employee there who was better, and I fell in love with the bag I looked at. Otherwise I would have walked straight out.
Shame on you for judging people off looks! Do better.
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April 2025 by Adrienne
Details on this review are forthcoming.
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February 2025 by Travis B
Great service love my valentino fragrance I got here
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November 2024 by K R
Worst experience ever. Store employees are so rude and nobody picks up the phone when you have questions or need any assistance. We need a status check on our merchandise but no one seems to know where it is. Totally unacceptable for the amount of money we spend in this place.
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October 2024 by Nimisha Shah
nobody answers the phone or returns messages. i have called multiple times and left multiple voicemails with no response.
I ordered a pair of straps in June. I texted twice and called and nobody responds back to me with the status. I expressed today the importance of actually getting a call back- yet, no call. I just need to know the status of my straps and don’t have time to keep reaching out over and over.
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October 2024 by Priyanka Khanna
Absolute worst customer experience. How you treat your customers is a window into what the brand stands for. Very disappointing.
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March 2024 by Labeena Wajahat
Would give 0 stars if I could. Terrible customer service for a return and argumentative SAs who lie straight to your face. Never coming back.
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July 2023 by Hadleigh Wynn
Always Delightful.
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April 2023 by Nicholas Redding
Stopped in to look at the men's line. Selection was a little bare, but overall nice store!
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April 2023 by Maria Morton
I live in Atlanta and needed a pair of shoes from this store. I worked with Mia and she was so prompt and friendly! I received my shoes the next day and they are perfect! Thank you for your assistance and for making the process so seamless Mia!
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December 2022 by Hadley Wynn
Always Delightful.
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July 2022 by Maria F Di Rita
The attention is personalized, I loved it but I couldn't find the shoes I was looking for.
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March 2022 by Grace-Michelle Cole
I had an amazing experience with Hector. He helped me purchase a beautiful pair of glasses.
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March 2022 by Allison McDaniel
Same experience with broke heel. They’re not polite about it either.
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January 2022 by Jawde Cristina Hermann
Horrible experience. I bought less than a month ago some the valentino rockstud metallic ankle strap sandals for my graduation ceremony. The heel broke during the graduation (this was the first time using it) it was a really scary thing, luckily I didn’t fall but I had to change my heels to others in the middle of the ceremony. I came to Valentino today to figure out what they could do for me, the guy that “helped” me was being rude and wanted to charge me for the shipping after the repair. I didn’t really want the shoes anymore but he told me that reparing them was the only option and they couldn’t give me store credit… so I didn’t have any choice. He was being so rude that I left with the shoes. He told me he was going to talk to the manager, I told him I would not leave the shoes if I have to pay, he told me I could leave with the shoes then and walked away he left me standing in the store talking by myself. His name is Michael!!! The shoes were 1150$ and for the price I paid for them I should receive better treatment. I want a refund! He was super rude not sure because I am hispanic, he was super rude since the moment I enter the store. DONT GO TO THIS STORE!!!
