-
April 2024 by Dejah Wright
Very quick and professional experience getting my state inspection completed!
-
April 2024 by Dray Sterling
Outstanding service. Got me in right away, performed the service efficiently and were very professional. Highly recommend there guys and this location!
-
April 2024 by Kelly Nino
This is my first time at the valvoline location and I will probably be coming here from now on. I came in for an oil change, and the service was quick and easy. The gentleman explained everything very clearly to me and I appreciated him pulling my filters to let me that it may be time to change them. The attendant was very friendly and respectful. Will definitely be coming back.
-
March 2024 by Elina Jebelli
The manager of this location was very helpful and Carlos did a great job helping me identify what was wrong with my car, and helped fix it.
-
March 2024 by Christian Burns
I've been going here for years for oil changes and have had great service. With the new manager, Carlos, that impeccable service has gotten even better. He's very helpful and does a really good job educating you on how to keep your car in tip top shape. Very glad to call this my shop of choice in my neighborhood.
-
March 2024 by Cameron Cain
Colton's service and expertise were exceptional. I initially visited for an oil change but was also experiencing transmission issues, indicated by the check engine light. When I shared my concerns with Colton, he provided honest insights and recommendations. Thanks to his guidance, I could resolve the issues, resulting in my car running better than ever. While I've always found their oil change service friendly and prompt, this experience was truly outstanding. I extend my gratitude to Colton and his team. I wholeheartedly recommend their service with a perfect 10 out of 10 rating.
-
March 2024 by Joseph Kamah Kanu
Man this location is the best .Carlos workmanship is out of this world .I’m going to make this location my regular mechanic shop now .
-
March 2024 by Laura Rodriguez
Colten was very friendly and professional. He provided education and context around some of the maintenance required. He suggested additional services but made me feel comfortable in taking the time I needed to consider it.
-
March 2024 by Sean Valenta
Exceptional service from Colton and the crew! Very knowledgeable and professional. Even with many customers rolling in around closing time, they were more than happy to take care of everyone. I will be returning to this location with all future business.
-
March 2024 by Ash Edwards
Colton was great. Was out before I finished my coffee.
-
March 2024 by Amber Neal
I came in for an oil change and something seemed off from the moment I arrived. I normally go to the Vavoline in Lakewood, but chose to try this location due to it being closer to my home. I have a 2023 Macan and called in advance to make sure they had the proper oil and filter with the car being so new. After being told that they didn't have the filter, I went to Autozone, picked one up, and brought it with me.Within minutes of pulling up, I was asked to get out of my car and wait in the lobby, which was extremely off putting as all other Vavoline's I've been to over the years have never once asked for me to exit my vehicle. After telling them I wanted to wait in my car due to it raining, they left my car side and went back into the building to signal me in once they were ready.Upon entering the building, I told them I had attempted to purchase a groupon multiple times, but it kept bouncing back, and asked if they could match the price. Before agreeing to a new price, paying for the service, or confirming what services I needed, I saw my hood pop open and they began working on my car. I asked the service advisor to confirm with the other employees that they wouldn't begin working on my car until everything was agreed to and paid for, and he went into the bay area to tell his coworker. He quoted me a few more prices, I declined due to them being 3x the price that I had tried to purchase on groupon, and told him that I would like to take my car and leave.Upon receiving my car back, I was informed that they had started the oil change and installed the new filter, ruining any chance of me being able to use the filter for my oil change, and being forced to get yet another new one when I proceeded with the oil change at another location.As someone who knows a lot about vehicle maintenance, I felt extremely uncomfortable as a young female at this location, and was shocked when they inserted a new filter into old oil.
-
March 2024 by Maya
I only left one star because I had to. I want to save as many people as I can from risking their vehicle being ruined by the incompetent people who manage and own this location. I’ve given Valvoline Express on Mockingbird Lane more time than I should have to remedy their mistakes so this review is honestly way overdue.I took my Lexus in to get an oil change at this location. I bought a more expensive oil change because I usually go to Lexus…I wanted to make sure my car received the best they had to offer since I wasn’t able to get in at Lexus that day and was in a rush to work. As part of the oil change package, Valvoline express also checks the fluids under the hood, mostly to try to upsell from just an oil change. The mechanic who checked my fluids left my radiator coolant cap loose. This caused all of my coolant to leak out, leading to the demise of my engine. My car was in perfect running condition prior to this and I keep up with regular maintenance.The owner has been avoidant and unprofessional. Every time I’ve spoken with an associate, they’ve told me he’s relayed that he’s out of town, out of the country, etc. The excuses are endless. They’ve been through multiple managers and associates since the beginning of me trying to get this remedied, but each one I’ve spoken to has been extremely unhelpful and unprofessional. Your vehicle is such an and important and expensive investment. You don’t want to risk janky work being done and them trying to make you foot the bill if something goes wrong. Save yourself and take your car to a more prominent shop or dealership.
-
March 2024 by Alex Federbush
Great service!
-
March 2024 by Summer Herring
Great service, great people. I was in and out in less than 45 mins. Colten and staff are very knowledgeable and assist in anything you might have questions about. Will be returning for more services
-
February 2024 by Laura Lawson
Had a great experience with Colten for a state inspection. I'll be returning for sure!
