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December 2023 by Jalin Whigham
Celeste was GREAT! I got disconnected on the phone with her and she called me back. In most cases that has happened to me and i would have to call the store back. She was very informative and quick. She got me the shoes and I wanted and explained the store deals for me! Give that girl a raise ?!
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July 2023 by Elizabeth Bonilla
The customer service for this company is exemplary! There was an out of stock item I had my heart set on and I contacted this location (NorthPark) for help. I spoke with manager Aaron and he is AMAZING! He truly went ABOVE and BEYOND to help me obtain the item. Did not hesitate and kept me in good spirits throughout the wait for this item. When the item arrived, I was able to meet Aaron and he was just as sweet in person! I am extremely thankful for him doing the most. It may have not seem major but things like this mean so much to me and I feel very appreciative that he took the time and patience to do this. More than 5 stars needed to rate this!!
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April 2023 by BellaTorresBruh
Walked in and got notified of the sale going on. However when I did need someone to help me get the shoes for the sale there wasn’t a single employee to be found. I really did like these vans croc hybrid things though.
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December 2022 by Shawn Haygood
My go to store is at the Town East location. Always a great selection and the staff is AMAZE BALLS!!
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December 2022 by Michelle Louis
I ordered some shoes online since 11/11/2022 I am still waiting for delivery nothing i will never buy nothing with them again I need my money back order #19155413
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November 2022 by Fo Ad
Staff here is always so nice and helpful!
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September 2022 by Jeff Shaw
Customer service is excellent. I found a few styles here I have not seen in other Van's stores.
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August 2022 by i p
The workers are super sweet and helpful, it’s just has a pretty small womens section compared to other stores
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July 2022 by Rebecca Zapata
Horrible customer service, called twice they answered the third time. Made an order online on Friday before we heeded out to FT. Worth from Waco, figured it'd be ready by the time we get there after my sons appt at Cooks Hospital. We we're done with his appointment and we began our way to Dallas, radiator busted, had to make a stop at Autozone to replace it. An hour and a half later and finally back on the road, only to arrive at the mall with a sign on the door saying they were closed and would be open the next day. Back to the phone call, the person who answered stated they closed due to a fire in one of their air ducts... place was still intact and not burned to the ground but yet the whole mall was open but them. I asked if she could just ship our items since they had our information already. She stated since we hadn't been charged she could cancel and we could reorder, but I do have the charge to my back account and I let her know. She insisted it wasn't a charge but a hold... money was still out of my bank account, I was charged by then. Asked again if they could please just ship them as I have no plans on returning to Ft. Worth until his next appointment in September but she said no. Hung up so I can see what my boyfriend wanted to do as we had plans for the purchase soon. He called back to cancel the order and talked to two more rude people, a guy stated he would cancel it and hung up rudely. They're about to close and the items are still not canceled on my end. Will definitely never be making purchases from this location again.
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June 2022 by Ricky Mendoza
Employees always thinks I’m gonna steal & hide something in the shoe box then why hand it to us! I’m checking to make sure you got the correct shoe size’s in both shoes at the checkout! Really???? Never ever have the size I need & then try to sell you a bag for $2.99 like honestly it’s the company’s job to donate to charities not the customers! Just order online & save some time!
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May 2021 by Damien Sanders
Friendly staff. Unfortunately didn't have the sizes I needed but offered to call around and even order from online.
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May 2021 by Daisy Navarro
Had a young lady , yadrira help me get the shoes I needed. Great customer service she even help me choose some hip ? shoes for my granddaughter
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January 2021 by Brian Rivers
Great service and great shoes!
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October 2020 by Danyelle Turner
Great customer service
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August 2020 by Jeffrey Clark
Really friendly staff! And my 10yo niece loves her vans
