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February 2024 by Karina H
I brought my 5m old kitten for a check up . I’m a new cat owner , I adopted my sweet Grace from Dallas animal shelter and had a few concerns. I called to make an appointment and they were able to schedule us in same day and accommodated my work schedule. From the very beginning to end we felt very welcomed . I’m a new cat owner so I had tons of questions both Grace and I are happy we found this vet , it’s very nice to feel welcomed ☺️
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August 2023 by Deanna Dallal
To be honest, the pricing is high but they are up front about options. The Vets and Staff are worth every penny. The staff is the SAME every time I go which says something about the practice.
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August 2023 by Steven Ford
Was there today on July 6th and my dog was seen and kept from 730am to 5pm and they said they did many test but somehow couldn't find out what's wrong with himI will not return to this place after getting a bill of 1900.00 and not know what is wrong with him.I should have just taken him to a emergency vet instead of here but no I trusted the reviews big mistake
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June 2023 by Rodolfo D
The vets and technicians are so lovely to my dog! I usually can find a spot when my dog needs to be seen. He’s been treated for several minor issues throughout his life there with positive outcomes. I recommend them!
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March 2023 by Demetrica Edwards
We took our dog here on yesterday and we left there feeling pleased on how the staff/veterinarian and even clinic management went over and beyond to make sure our dog received the care he needed. Thanks to all of you at VCA Preston Park from The Grant Family!
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December 2022 by Matthew B.
I had an amazing experience taking my newly adopted cats here to be checked out. Thankfully the SPCA gives a voucher for their services, but honestly with the level of communication I received and affection my kittens got while they were, I would have happily paid for the service. I took my kittens first this in the morning and they were at the clinic all day. I received a call from the doctor early after kin to go over the exam, and a consult when I got there at 530. I never felt rushed or hurried like I was just a number. Left with some toys for the kits and a follow up text with their test results. Very happy to have chosen VCA
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August 2022 by Kelly Selaiden
Beware of price gouging! I'm an existing client and I just took my dog in for a nail trim and pummel and they charged me $43.60! Called it a mani/pedi! He was back there 5 minutes!! It's ridiculous! I've gotten this same service done at several places and never been charged more than $18. They have just lost a patient forever. Hope it was worth it!
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August 2022 by LaiJien
I was in Dallas on business when my cat Piggy (Huckle) started vomiting and losing her appetite. A mother of a colleague of mine highly recommended VCA Preston Park Animal Hospital, saying she had been a client of Dr. Ellis for years. I was scheduled to leave Dallas in five days, and when I called for an appointment, I found he was unavailable during that time period. Discovering on the website, however, that he was the Medical Director from 1992-2017, I trusted that his team would be well vetted, so I made an appointment with Dr. Melissa Suarez.Before I even saw the doctor, I was treated wonderfully by several different people at the front desk: Hayli, Lauren, Amy, and Monse. Hayli immediately made me feel welcome and well taken care of by booking my appointment and asking lots of questions about what was happening with Piggy. Lauren followed up via text with confirmation about the appointment; I asked her a question, which she promptly answered after consulting with Dr. Suarez. Amy called the day of the appointment to ask if I could drop Piggy off early so they could rush lab tests (Dr. Suarez saw I was leaving town in a few days and acted proactively), and I met Monse at the office. All four were incredibly friendly, informative, and wonderful first contacts for a new client.The next person I met was Valerie, the veterinary technician. She picked Piggy up from me and went through a detailed written description of all the tests Dr. Suarez wanted to run, along with their prices. She answered all my questions quickly and was clear and compassionate with her descriptions.Finally, I met Dr. Suarez when I went to pick Piggy up. She had a wonderful calm and confident demeanor that immediately put me at ease. She gave me her initial impressions based on the physical exam and promised to call the next day with the test results.The next day, Dr. Suarez called early in the morning as promised despite Saturdays being extremely busy at the hospital. She spent a full 21 minutes with me explaining the diagnosis and treatment options, always keeping in mind I was leaving Dallas permanently on Monday. Not once did I ever feel she was rushed or in a rush, even - and especially - when I asked her questions. I ended the call feeling well informed, very well cared for, and confident knowing how to proceed.It is always stressful and scary to take a sick animal to a vet, let alone one that is completely new to you in a city that is also new. I cannot thank Dr. Suarez and the team at VCA Preston Park Animal Hospital enough for taking such great care of Piggy - and of me. If you are lucky enough to live in the area and have an animal companion, you couldn't be in better hands with them.
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August 2022 by Miss Milfandcookies
This VCA was always my dogs second love. The staff treated her as if she was their own but Bo is good at stealing hearts. After boarding her here a week she still would have stayed there if she could. The vets are also very good at explaining not only options but what is going on with your fur baby. They do sell food and other things but they don't even try to oversell you unless you ask about it they won't bring it up. Care club is worth it 100% too it allows you to focus on keeping your fur baby healthy and not the price tag. Bo is going to miss you guys!
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May 2022 by Susan B
I switched vet practices for our two 13 year old pups a year ago, after some problems at our prior vet. We had been dealing with some tough issues with Jada - inoperable cancer in her throat. Dr. Ellis immediately took her off of the pain meds previously prescribed because a potential side effect was inflammation, which was impacting her ability to breathe. We immediately saw improvement. Each of the vets we saw at VCA Preston Park over this past year for Jada and her brother Hoover, both of whom were elderly with issues, were thorough, caring, and very knowledgeable. I should have written this review earlier; what sprung me into action today was a handwritten condolence card from Dr. Ellis about Jada’s passing. It was so personal. Not only does the practice take excellent care of my pets, they care about how us owners are doing as well. Best vet practice EVER!
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October 2021 by Minhaj Qidwai
TERRIBLE SERVICE. You can tell when some place is in it for the money and others are in it for the right reasons. This company is operating in the same way a used car dealership would. I was being quoted over $2,000 in order to spay two cats with some shots. They were very condescending and repeatedly tried to push me towards doing a payment plan.Went to TCAP and got it all done + all shots/tests for $150
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September 2021 by Banana Chungus
This VCA office pushes the monthly membership, but whenever there is any treatment involving medications, suddenly the individual bills skyrocket. Each time we have taken our dog, she has been given medication making each visit $80+ on top of the $120 monthly fee we pay. Then, to top it off, our dog is sick and all of a sudden she cannot be seen for over a week and the office suggests we go to an emergency vet! DO NOT FALL FOR THIS SCAM!
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July 2021 by Mason G.
Always loved using this place. But we pulled up and called the staff to come out and get our dog since they said we can't bring our dog in. During this 20 minutes we waited, another car pulled up and they come out within 2 minutes to get that dog. Hate to leave a bad review but i came inside twice and still currently waiting.
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May 2021 by Sue Anne Buchner
My pups new Dr. No openings when my pup was sick but they said she needed to be seen, bring her in. They were wonderful whereas Petsavers said come back tomorrow. They lost a client. I want my pup to get the best care and that would be VCA.
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April 2021 by Julia Little
We take all of our pets to VCA Preston-Park and recommend them to everyone we know. Dr. Soileau constantly goes above and beyond to ensure that our girls get the absolute best care. Although in the last couple of years we’ve had to say goodbye to two of our dogs (Lucy and Macy), we feel comforted knowing they had excellent care from a vet who truly cares about them. Our lab Lucy suffered from kidney disease and I know that Dr. Soileau bought us at least a couple of extra year