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February 2024 by Darren H.
Horrible online tools. Had a message function in app, yet they call you to answer and won't respond with any information in messages. I asked a simple question about CD rates and they wouldn't answer. Transferring money from a CD to an outside account is not possible which is not industry standard. Horrible infrastructure. I called number in app and they had no idea who I was and gave me another number to call. Very unorganized. They tried telling me I had to come in person also. I ended up closing my account. I came for online access for to travelling in my job. They lost me.
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February 2024 by Carri B.
My Mom banked with Veritex. When we closed her account, Veritex asked for all the standard documentation required to deal with estate closure. They were helpful, professional - unlike PNC which requires 2 business days to close an account involved in an estate even when presented all the required documentation. If I hadn't been a Frost Bank customer for over three decades, I would use Veritex. They are local, Texas based bank that doesn't employ all the corporate policies of big banks that do nothing but create roadblocks to hold your money as long as they can. Eddie Burrell at the Uptown branch was professional, thorough and efficiently handled my late Mother's account.
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February 2024 by Dave W.
I had $1800 taken out of my checking account on 12/01/23. I transferred $6000 from savings to checking. Lets just say that the bank employers name was Francisco. Francisco transferred the money. He went in the back for about 4 minutes, where I could not see what he was doing. When he came back, I asked him for the receipt and he said I did not need it (that was a lie). I had a funny feeling about this, so next time I was at the bank I asked to see my balance on a statement (oh dear) I asked my friend who was an Executive at Chase bank, "Could a balance on a statement be tampered with?", he said yes. I then talked to Ankita Mahbab (bank employee). I told her about my situation, she said that she would look into it and call me. She never called me. I went back to the bank and told her my friend at Chase said the statement could be tampered with. She said, "My employees do not know how to do that", she also stated that everyone on her crew was honest. Then all the numbers checked out (but one of the numbers was wrong). Do not bank here. Go to Chase and pay lots of fees. Go to Capital One, and ask for a credit card that pays 3% and they will give you one that pays 1%. Go to Wells Fargo and have lots of accounts opened under your name. There are 25 banks at Preston and Northwest highway. Go to one of them. Do not bank at Veritex Community Bank. David Weigard 2146844800 Bank president call me only.
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December 2023 by Dora Spectacular
I am truly appreciative of the VERY-tex terrific customer service provided by Bank Officer RANDY NELSON at the Westchester Branch.It's A Positive Life With RANDY! He stands out with his great service and enthusiasm while making an incredible impact on our important banking experiences.
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September 2023 by Ronald S.
Stay away if you can possibly help it. I've worked with 25 different mortgage banks over the years. Veritex has lost my payments twice this year. They are blaming it on Wells Fargo--even though 100% of my other electronic payments from Wells Fargo have gone through, somehow one payment never made it to Veritex and one made it three weeks late. I seriously doubt the problem is with Wells Fargo. can no longer pay them along with all of my other bills, but have to pay them separately, on their own site, in order to ensure they acknowledge receipt. They really aren't up to banking in 2023.
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July 2023 by susan d.
Great Bank. The staff is kind. Always knows me by my name. I cannot say enough about people and the location of this bank. I brought my husband into the bank and he was just blown away by everyone saying hello to me and knowing my name.
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May 2023 by Dan T.
This so called bank continues to send mail to my address for some real estate co. I have called this company twice and explained that I have lived here for thirty years plus. The tax rolls say the house is mine. They continue to send me this company's mail. They don't seem to care if they have the right address or not. I guess the FRB is next.
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March 2023 by Tuli Das
Keldrick is very helpful as always. He is very responsive and knowledgeable.
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February 2023 by Jennifer O'Connor
Tiffany is amazing! She knows what good customer service is. These days that hard to find. Thank you love!!
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October 2022 by Angel Cole
it was great
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July 2021 by Kelley Henderson
Terrible experience. I never want to come here again. Took 45 minutes to cash a cashiers check. Literally!!
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December 2020 by Mary Kubicek Liggett III
Friendly People who Are knowledgeable about
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June 2020 by Km H.
called this bank (where I have an account) last week & was told to call back monday (the day I needed to have a wire sent for a home purchase). I have spent the lat 2.5 hours sitting on hold & talking to people who have computer problems (twice!) and told I have to call back. Called the branch nearest my home who said it was the wrong branch & that I had to speak to a certain person assigned to me (whom I've never heard of), who was also having computer issues and couldn't help me. The branch manager is in an all day meeting and can't speak to me. It's been easy to have my money go INTO this bank, but impossible to get it out. my assigned person just called me back on a different number than I'd asked them to call me on (Debra from Turtle creek branch), then she was RUDE, and told me - insisted - that I needed to come 891 miles to their branch, in person, in order to do a wire, which is now due in 4 hours, or she cannot help me. HORRID and rude service.
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May 2020 by April Meador
Excellent customer service! When I went to close out a CD they were unable to print my cashier's check due to an issue with the computers. Later that afternoon they drove 20-30 minutes to hand deliver it to me at work so that I didn't have to take off early to get there before they closed. I was going to shop around for rates before putting the remainder back into a CD. Well, shopping around is no longer necessary! with customer service like that.... it's a no brainer....even if I could find a better rate, I could never find better service!
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April 2020 by Lyria Howland
Great staff! Trusted services! Thanks for all you do!
