March 2021 by Denise Lynn Bramhall
Nice staff, quick service and were patient and helpful with my Mom's phone.
March 2021 by Tim Hamilton
Fast friendly service.. Highly recommend.
March 2021 by Sam Battle
Bad service and people that just want to exert their managerial dominance and not actually help someone. I was a new customer moving over 6 lines from 2 sprint accounts. I Had a order hung up from a mistake at a store in Coppell. Its a long story, but I then tried to call THIS STORE WITH THE NUMBER ON GOOGLE MAPS, to check the inventory before I came for the Iphone 12 pros. But the telesales person it sent me to sold me on everything to do another order and go pick it up.I get there and its hung up. I come home and talk to 4 people and after headaches I finally get fraud prevention to release my order. I get a new email that is complete and to pick up. I go to pick it up and its not ready. Instead of helping, the first rep told me they cannot do anything until their screen showed "complete" but it was in a "sent" status.Instead of trying to figure out what it is that is still wrong, they want to tell me to just leave and wait. Then the manager came and instead of trying to help, he tried to pick my story apart by telling me that the Coppell store could not have gave away my phone because the IMEI would be tied to my order so it was impossible. But then I picked apart his story and said if that is the case then the order I have with their address and store location and 4 phones should be ready for me to get and assigned to only me. And then he said its not how it works.I proceeded to tell him that he should have just apologized for the issues, empathized that the processes are not as thorough as they could have been and tried to see what he can do even to follow up to help me and call me back until that stupid little "SENT" button changed to a "COMPLETE"!!!!!!!!!
February 2021 by David P.
I've been a Verizon wireless customer for over 10 years. I hadn't been a wireless store since the pandemic began. This location was super amazing with safety and precautions to protect the customers. Lots of social distancing and acrylic barriers to ensure maximum safety. I needed more data for my devices and the sales associate provided me great information and options. I was afraid it was going to take a long time...I was in and out in 20 minutes. Thank you Verizon Wireless on Lemmon!!
January 2021 by Ashley S
Excellent service. Calil was knowledgeable and helpful. I was in and out in less than 10 minutes.
January 2021 by Sherra Birdine
I went to store on Lemmon and Oak Lawn and they are so rude custom service suck
December 2020 by DJ RICKY
hispanic manager and lil pony tail white lady have really bad customer service will not go there anymore
November 2020 by Chad Marcus Whyrick
My guy was nice but the info he was able to pull on my account was limited. Not his fault. Spent more than 4 hours today trying to dispute a 2 month, $51.23 dollar charge. Back and forth. Record phone convos. They do, so can you.
November 2020 by Larry Buford
I have been trying to update my data for several days on cellphones couldn't get it done. I went to the store for assistance got the update and new password. Customer service was great and friendly.
September 2020 by Kaitlyn Hopp
Great course without having to travel too far
September 2020 by Serenia Murdaugh
Good food! Great atmosphere!
September 2020 by Kevin Davies
very gentle receiptional
July 2020 by Christopher Demos
This store has terrible customer service. They sold me a phone and rushed me out of the store without explaining the phone service or warranty. They didn't offer me a phone case or screen protector or a warranty for the phone. When the phone broke the next day they didn't offer me any assistance. I will never use verizon orthos store again.
June 2020 by B.Fox
Still practicing social distancing ??
June 2020 by Gloria Guevara
Zac is great and helpful