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February 2024 by Kat Carpenter
I went here with my grandmother to finally upgrade her to a smartphone from a flip phone. She was nervous about being pressured into an expensive phone so I was there to help. The staff were nice and told me that since we had been Verizon customers for so long that we had an offer to upgrade her phone for $40 to a mid level smartphone (~$300.) The staff member told me that it was because Verizon made their money off of plans, not phones. I clarified multiple times that $40 and the increased price for the plan was all that she was going to pay, and he confirmed.Well, my grandmother got the phone. A few months later, she died from a hit and run. What does this store do? Send the bill for the entire cost of the smartphone. Many calls and excuses later, they won't accept she is dead even with news articles and her death certificate. They say they can only refund if we can prove she died. How else are we supposed to do that?To this day they haven't issued us any kind of credit. They keep saying they'll send a box to return it or an envelope; nope. This place is a scam and they should be ashamed of themselves for putting a grieving family through that when she was only supposed to be charged $40 to begin with.
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February 2024 by Uriah Bourget
Super fast and friendly service! Got us exactly what we needed and saved us money! Thank you so much Adan Faustino at Verizon! Contact him for all your needs!
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January 2024 by Christian M.
Not to bad. Just employees force themselves on to you when your just looking. Sometimes I don't want a deal.
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January 2024 by Freda Dorin
Andrew was awesome helping us set up our internet and redeeming our gift card, so happy and satisfied with him
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January 2024 by Suzit Abdulahi
We have been coming to the since we become a Verizon customer and we have David Ramirez to help us!! He customer service is outstanding and he has all the knowledge for any question you have! I keep coming back to the store because his skill and great customer service! I will highly recommend anyone coming to the store to see him and prove me right! I will be back to him anytime I need anything and again thank you David for your awesome personality and amazing customer service
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January 2024 by John Reznicek
Just went in to get a new phone. Was met by David Ramirez. He was incredibly helpful, explained everything very well and clearly helped me get the best deal. Customer service like this is the reason I keep coming back.
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January 2024 by Bill Meltzer
Adan provided excellent service. Answered every question. Friendly, efficient and very knowledgeable.
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January 2024 by Leigh Meltzer
Adam was very knowledgeable and helpful.
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December 2023 by Dani Delgado
I highly recommend this store, and especially David R.! David spent 2 hours helping me with some major changes to my account and devices and it was a wonderful experience! Which, I feel, is rare when working with wireless companies. David listened to what I wanted and needed, offered suggestions (once!) without pressure, and kindly and honestly lead me through the process.
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December 2023 by Emma Profili
More of a personal rave. My car died outside the store and I needed jumper cables the three guys who were working (2 came and 1 watched the store) and came out and helped me. All three were very helpful, super kind and made me feel better in a stressful situation. I am so thankful they came to help even though they didn’t have too. I am so appreciative and recommend them to help not only with cars but with phones too!!! Thanks guys!!!
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October 2023 by Beverly Frasier
David Ramirez is the most considerate and helpful employee Verizon Jason board. I had a complex problem with my phone and he spent the time to solve, unlike another Verizon employee at another location 4 days ago. David is a keeper!
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October 2023 by James Danielson
Jeremiah was awesome! My phone died and he took great care of me. He made sure that all of my information transferred to my new phone and that everything worked. I really appreciate his top notch customer service!
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October 2023 by Daniel JRDS Lim
Asian sales guy. Very pessimistic and clearly was not trying to make a sale. Was not helpful. Talked to me like it's my first ever phone. Seemed like a manager, but very condescending... did not leave feeling helped or cared for at all. Bad service.
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September 2023 by jacqueline Bergin
Jeremiah St. Cloud was super attentive, professional, and knowledgeable about so many Verizon products!! He helped me with setting up my Apple Watch, purchase and set up of a gizmo watch as well as helping me chose the right plan for my family. He was great and super easy to talk to. Thanks for the great customer service!!
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September 2023 by Susan Marvin
Jeremiah St Cloud was so helpful and restored my faith in customer service! He helped us with upgrades, and was able to restore my old phone and unlock it on the computer to exchange it back in. Then helped us upgrade our watches. Then he found a discount we weren’t taking advantage of and lowered our bill. Nice kid and very accommodating!
