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April 2025 by Nicson Flores
Bad attention from the staff
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March 2025 by Joseph Swanson
excellent experience! ameer and sal were wonderful. they really looked out for us like we were family. highly recommend!
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March 2025 by evette smith
I went to Verizon to take back my old phone because I had purchased a new one a month prior. The representative told me that I needed to go home to hook up to my WiFi to remove the security feature Find My IPhone. I didn’t understand that but nevertheless I did it . It was on a Friday at 5:30 PM with lots of traffic. Once at home, I tried to do the toggle and it didn’t work, so I went back up to the store and told another representative what was happening gave her my She easily connected to their Wi-Fi and remove the feature when I asked their representative why the first representative had me to go home she said sometimes it doesn’t work and if you don’t know your password, you need to hook up to up familiar Wi-Fi I explained that I knew my password. He never told me that so I asked to speak to a manager. I spoke with Amir. And he said he would talk to the representative because that is supposed to happen if I didn’t know my password, but keep in mind I knew my password. I’m not sure what the representatives name was or why he felt the need to make me do this senseless errand but the Customer Service sucked. I was so irritated.
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February 2025 by Lisa Ramos
Due to switching carriers I had to find a Verizon store that could provide me with a new SIM. This location was the closest to me and upon arrival everyone was welcoming and helped me right away. I was nervous of having a bad customer service experience due to a previous encounter at an AT&T store but thankfully that was not the case here.
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January 2025 by guang shi
The manager, Mr. Billy, is enthusiastic, handsome and professional. I love this guy.
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December 2024 by Tanea Adams-Richmond
Workers very friendly
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December 2024 by Andy Smith
Do not use this location. Absolutely the worst Version store in the DFW Metro area.
If you have Verizon phone DO NOT shop here !
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November 2024 by Tims Steed
Alex the representative she went out and beyond to help us out. Keep up the good work.
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October 2024 by Eiber Dias
I am going to be honestly sincere, I recommend the service of Mr. Alex who has the experience and the best possible way of treating his clients, thank you very much 🙏🙏🙏🙏
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October 2024 by Joan Berger
Carrion Reynolds was incredibly patient and calm with his low tech customer and continued to offer help and advice throughout a 2-hour unscheduled appointment. I plan to return for more help!
Thanks, Darrion!
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September 2024 by Amber Bell
I walked in with a broken phone stressed and completely at a loss. I walked out so happy with a brand new phone and a cheaper phone plan than what I walked in with! I got Alex she was PHENOMENAL I felt like a valued customer and she was so funny and easy going. She answered all my questions and made it easy for me to understand what was going on! Highly recommend going there!
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August 2024 by Mike Fernandes
Daniel and Salvador were great. They helped me with the upgrading of my phone. Their great service was greatly appreciated.
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July 2024 by Israel Lopez
I lost my phone, then went to this store to get a new one. I paid off my old phone got a new one to a total of over $400. The rep was pretty dismissive and even though it quick and efficient he seemed in a hurry to get rid of me. Anyways he sent off with instructions on how to get my services turned on. I did the step by step text instructions and couldn’t get connected. Later that night I would spend 4 hours with chat support with non of them being able to help since the original eSIM wasn’t installed correctly. It ended up taking 2 whole days to finally get my phone up and working.
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May 2024 by Tia
Went here to get answers to questions regarding service when overseas and to look at some new phones for my son. I chose this location because it was close and considered a corporate store. Therefore, there would be no "pressure" sales. I walked out with the answers I needed and a phone for my son. Mission accomplished. Very helpful staff, too. I'll be back! ??
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May 2024 by Yunia Ibarguen
I loved that place, they treated me very well and especially the manager Daniel, an excellent person.
