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February 2024 by Mariah Gomez
an emo employee with black and blue hair with bangs hit me with bags 2 times and didn’t say excuse me. She was rude and i said sorry for being in the way, but she didn’t say a word. I don’t recommend going here because you will get hit with bags. i tried to tell another employee but they didn’t care
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January 2024 by punkin2007pp
Enjoyed the Mall Nicely Built.
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January 2024 by Idania Vasquez
It's all nice but the cashier scammed me with the sprays and creams and told me 5 pairs for 45 and when I paid she charged me 96?
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January 2024 by Kenna H.
My daughter and I went to this location today for my daughter to be fitted for a bra. We have done this 6 different times in her life at Victoria's Secret. This time was different. We walked in and told the first woman we saw that she would like to be fitted for a bra. The woman immediately pulled out a measuring tape and told my daughter to raise her arms. She was shocked and said I would rather get fitted in a dressing room but she kept going and then proceeded to measure my daughter's breasts and ask her if she normally wore a bra in front of everyone! We were shocked and walked back to the dressing room to ask to be fitted in private and the young lady there stood there looking as us like she really wished we were not there. We told her what happened with the woman in front and she walked to the woman to tell her what we said like it was funny. We could not get out of there fast enough. We ended up at Aerie and was treated with respect. They fitted my daughter in the dressing room and was helped with an employee. We told them what happened at Victoria's Secret and they told us to write a review. I really hope someone of importance with Victoria's Secret will see this and talk to the employees there about being professional. Do Not go to this location unless you are comfortable being felt up in front of everyone and treated like trash.
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December 2023 by Claudia Arias muñoz
The store is an excellent product, first time I have visited this store and I have been to East Mall, I am disappointed I felt that a girl from those who work there was racist or I don't know what to call her, not at all kind, she gave me some hateful looks. I smiled at her and it was worse I called another girl to spray spray where I was standing in line to pay and where my friend was, nothing more. What anger and helplessness I felt... I won't be coming back again.
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December 2023 by Alejandra Vargas Sanzana
I simply LOVE ❤️?
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November 2023 by Patricia Johnson
Ms. Laura did a great job measuring my bust and helping me find some new bra's.
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November 2023 by Ha-y-n Gurl
I visited on 10/13/23. Just wanted to say thank you to Tish for taking the time to help me find my perfect bra size while you were off the clock and on your way out, ? you were so sweet and friendly! Also thanks to Dleagh for you help as well.
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November 2023 by Mackenzie Overfelt
Ms Jones at the Northpark location is seriously amazing! She is so kind and helpful - you can ask her anything and she is completely knowledgeable. I’ll look for her every time I come in now!!
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September 2023 by Amanda Taniqua
If I could rate them lower I would!! DON’T go to this location!! Their customer service is about TERRIBLE! I considered returning all of my items because I just can’t wrap my mind around spending hundreds of dollars in a place that treated me so poorly! I got my items and went to the register attempted to use a coupon and the girl said it was expired but couldn’t show me an expiration date well that must have irritated her because her response was we don’t have to honor you coupon and began rolling her eyes and grunting as if I did something wrong to her! I ask for her name and she replied I don’t have to give you my name. (She was a light skinned girl with shoulder length hair. I requested a supervisor. I told my boyfriend I wanted to file a complaint and she looked at me and said SO THEY AREN’T GOING TO DO ANYTHING ABOUT IT! The supervisors name was Bri she came to the register and the girl started rambling about what happened and Bri’s response was I don’t know what happened and just stood there and looked at me as if it was ok for her to have said what she said. They refused to give me a number to file a complaint. Below is a picture of the girl that was rude and wouldn’t give me her name. Her face SCREAMS HORRIBLE CUSTOMER SERVICE!!
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September 2023 by Jenni Diaz
I agree with the other complaint against this employee. We walked in today with the intent to purchase something but this lady was so rude and disrespectful towards us that we just walked out.
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July 2023 by Susan Giddens
Not a good experience. They were short staffed. There was no one to help. I finally found the items I was looking for and went to try them on. First dressing room in main room was closed. The second dressing room on the pink side was closed. I asked the one and only sales associate on the pink side, where could I try on my items. She was very rude and unhelpful. She said I couldn’t try my bras on but I could bring them back if they don’t fit. I do not have the time to bring things back. I would have saved the trip and ordered online if I didn’t need to try things on. It was Friday June 16th 2023. Horrible experience. Sad that employees are not trained properly with proper customer service skills. Lost my sale today and all sales in the future. I will shop elsewhere.
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July 2023 by Prissy Proper
I came in dreading finding lingerie for a boudoir shoot, and needing to get resized for my bra but not wanting to. Ms. Jones asked me if I wanted to get resized, came back to help me in the fitting room with making sure I had the correct size. She also helped me find the prettiest lingerie that compliments my body. She created a great experience for me and I really appreciate it because I feel as if she went above and beyond. Thank you Ms. Jones!!!
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July 2023 by Alice Cheremukhina
We forgot our shopping bags in the dressing room and one of the employees noticed and returned it. AMAZING staff.
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July 2023 by Rudolph
I've been coming to this VS ever since I graduated college. It has always has been a go to stop when I'm at NorthPark. My most recent shopping experience was a success and was probably the best visit I've had thus far. Ms. Jones was a excellent help being knowledgeable of the brand, attentive with my service , caring with her delivery , non-judgmental with her motherly charming aura & informative with the products that i were admiring. As soon as I entered I was greeted with warm smile & happy honest character . She made sure I was comfortable & helped with any questions I had from the sizing to the decision making of the sets I bought . All while training another sales associate ( Ms. Spencer ) who was also very sweet and kind #BlackGirlMagic. Lastly Ms. Jones was exceptional with helping me make that knowledgeable important financial decision on getting a VS Credit. I expressed my concerns but she reassured me with her motherly advice honest answers all my questions on the card itself setting me up for success with the card. To say the least I was satisfied with my care.
