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February 2024 by E M.
The black lady that answered the phone, I think they said her name was malika. Was extremely rude. She didn't care to answer any of my questions and you'd think by the way she responded to me I had called her on her personal phone. When I asked to speak to the manager she put down the phone and didn't realize I could hear her cursing me out to her manager. Tim, who said was the manager seemed to somewhat care but it seemed for the most part that Malika would not have any repercussions for her actions. Zero stars do not recommend.
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February 2024 by Geddy Tunes
Best place I've ever been to get glasses. Customer service vice far exceeded my expectations. Eric was the best !!!
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January 2024 by Tommy W.
I've been to this location multiple times over the years for new glasses. The last 2-3 times I visited customer service has gotten worse each time. The lady helping me on my last (and final) visit was one of the more unmotivated employees I've dealt with in a while. I got the impression she was bothered by having to help me. The selection of frames seemed limited, nor was there much variety. In any event, at least half of the demo frame lenses hadn't been cleaned and were nasty. They were so dirty and smudged that I didn't even want to try most of them on. There were no other customers in the store, so it was obvious that they hadn't been cleaned in several days. I asked for something to clean the lenses before I tried them on. In response, the employee simply cleaned the frames I was holding and handed them back. So much for any others in which I might have been interested. After around 10 minutes, I gave up and left. The cherry on top of my visit was the "homeless lady with kids" who pulled up beside me in the parking lot and asked for money without even getting out of her car. Rest assured that I won't be going back there any time soon.
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January 2024 by Priscilla Haggerty
I received exceptional customer service from VisionWorks
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January 2024 by Alma Perez
The girl kind of treated me like I was dumb the whole time but she did go out of her way to verify my insurance so that I didn’t miss out on my benefits before the year ends. I also did get to order the exact pair of sunglasses that I wanted!
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December 2023 by Mortaza Akhlaqi
I’ve been here once two years ago with bad experience but yesterday I went to try again, I met Mr, Tim he had great knowledge, he walked me through my prescription and gave me the best advice for my new frame and lensesThanks Tim & Visionworks
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December 2023 by Michael Misciagno
I contacted Eric at Visionworks to inquire about replacing my scratched lenses but he quickly reminded me that I was still under warranty and that I was qualified for a full free replacement of my glasses. He is also very easy to communicate with and seemed just to want to help. GREAT service!! I hope visionworks realizes his value to their business.
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November 2023 by Judy Chris
Had the worst experience with the Optometrist. She has one hell of an ego. No matter what concerns you have about the exam results, she brushes it off because you’re “wrong” either way. If you insist on having it redone, she’ll give you an attitude about it the whole time.Not just this location but also at Music City Mall over at Lewisville. The doctors are on some kind of ego trip. They made me feel so uncomfortable and even talked down on me saying “..your current glasses must be from china or something “ I was so taken aback by this comment. I couldn’t process what they had just told me at the time, I wish I could have stood up for myself. They blew things out of proportion, had me running back and forth and waiting for MONTHS for my things to process. A waste of time and money. Safe to say that I’ll never be coming back to this establishment ever again. Absolutely horrid.
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November 2023 by Kiki F
Michael answered the phone at the optometrist’s office to help me see if my contact lens prescription was still valid, and it was thankfully, and he personally walked it over to the visionworks store next door to have someone there call me with all my information and help me order my contacts over the phone in no time! Best service ever, will always come here for eye exams/contacts!
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October 2023 by Lakasha Webster
Eric was amazing very kind and warm he was the main part of my experience and also he gave me several of options and catered to my needs and gave honest opinions. We found the perfect pair of glasses for my small face which is so hard to do.???
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October 2023 by gregory banks
I had great experience the staff was very engaging & compassionate.
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September 2023 by Margaux Gill
Levetha was great from the moment I walked in to the moment I left! She made me feel cared for and made sure I got the best deal through my insurance. Will absolutely return to work with her!
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August 2023 by Leslie Lucas
Eric greeted me immediately and let me peruse the glass frames on my own initially without any pressure. He was great at showing me multiple pairs that would fit my very small framed face. He was very informative and and thorough and he eventually helped me find frames for my sunglasses and made recommendations for getting uv protection as well as insurance for scratches lenses or broken frames. Can’t wait to pick them up!!
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July 2023 by Grace Niemeyer
I stopped by with a pair of glasses that didn’t fit. Eric graciously and professionally repaired & sized them for me.I did not even purchase the glasses here. With customer service like this, I will buy the next pair here!!!
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May 2023 by Jake Witcher
Eric was absolutely amazing. He was the only person in the store. He kept his cool with a steady stream of customers and was perfect in every way. I suggest you make him a trainer or a project manager at corporate. Call if questions. Michael
