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October 2024 by Andrea Cuevas
Reviews speak for themselves. Lack of customer service every single time.
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September 2024 by C Zoccola
I have gone to three different Walgreens in my area. All three have a horrible habit of picking up the phone without answering or so much as greeting and asking the caller to hold. Recently the Walgreens at 5201 Belt Line Rd in Dallas did this to me for 20 minutes before what turned out to be the pharmacy operations manager finally answered. I let him know my issue and he, as he should, agreed that they should have at least greeted the person the put on hold. A run down: pharmacy Picked up the phone > never once greeted or spoke to me > proceeded to pickup every time the hold would ring back to them > again without speaking put me on hold again. HORRIBLE business practices. And the fact the the location at 7930 Belt Line rd and 11700 Preston rd both do the same speaks volumes to your completely asinine business manners. After years of this, I am fed up. How can the pharmacy have been busy for 20 straight minutes without the courtesy of actually speaking with someone? It was just before 4 PM so I know it wasn’t rush hour. I will take our families business elsewhere and not take the horrible customer service abuse you dish out.
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September 2024 by Emanuel De la Cruz
Racists people working here, they deny our Walgreen points just cuase she want.
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September 2024 by Cheryl Maafoh
Waited 45 min in the drive thru line for them to say they don’t take ApplePay. I asked if I could hand her my phone and she said no because her register doesn’t take it. I went around and parked and went inside only to find the register that took ApplePay was quite literally 3.5ft behind her. Easily could have been done. Based on the reviews, looks like they can’t get a handle on whatever it is causing the extreme wait times, and on top of it they’re not apologetic at all
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August 2024 by G Price
All other Walgreen Pharmacies are preferred
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August 2024 by Cathy Hart
This website said Pharmacy closes at 9pm on Monday. I went to pick up my medicine at 8:17pm and the Pharmacy was dark. There was a sign at the drive thru window that said no Pharmacist on duty. What's up with that???
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August 2024 by Benjamin Miller
Spoke with my provider about getting a new prescription, he said it would be ready in a few hours. That was 2 days ago, and it just got delayed again. If this is a capacity problem then they need to tell us so we can go somewhere that won’t hold necessary medication hostage.
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August 2024 by John Meyer
I gave this Walgreens one star because I had to in order to write this review. I went in today for the first time after work just to buy two items. As if I were a thief I was followed around despite wearing my work uniform. Furthermore, I was experiencing trouble with the check out machine and the Caucasian clerk asked if I spoke English. I am Hispanic and was born and raised in Dallas so I automatically recognized the racial profiling. Therefore, I responded ethically in perfect English “Yes, sir. English is my only language.” After this experience I think I’ll stick to the Walgreens by my house where customers service is more admirable.
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July 2024 by Craig Newman
I used to pick up my prescriptions at the Walmart across the street but my health insurance provider says that I either have to pick up at Walgreens or have them delivered by mail. Mail isn't an option because my area post office is terrible about losing packages. So, I have no choice but to use Walgreens. This Walgreens is atrocious. Always delays. Always unable to find my prescriptions. Always issues with either my insurance or primary care provider. It's never Walgreens fault. Usually takes three people looking and an act of God to find my prescriptions. As I'm typing this review, three other people are having problems with their orders. If you have a choice, avoid Walgreens.
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July 2024 by Robin Gruber
Says open 24 hrs!
Went there last night 11pm and they were closed!
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July 2024 by Kristen Edwards
Do not use this location for your pharmacy needs. They are disorganized and each time I go there is an issue with needing to pick up the medication. Either the opened a new profile, changes the address to placed I don't live at, and you will wait a minimum of 30 minutes in line with only 1 person in front of you. I was in the middle of being checked out with my perceptions and when I went to pay the technician walked off for about 10 minutes and then returned to finish the transaction.
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July 2024 by lety gallegos
Nice store
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June 2024 by Shamiso Chekenyere
I wish I can put 0 stars they have very horrible customer service
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June 2024 by Teia Gatlin
Please use another location if you can! Very poor customer service in the pharmacy! Instead of talking to you, they place you on a forever hold or just hang up in your face! They don’t take accountability for making mistakes! It’s not always the provider’s fault when a medication is not dispensed in a timely manner! It’s too convenient to blame it on “the medicine is on back order” or “your provider didn’t send it”! So tired of the excuses! Have better customer service and try apologizing when you mess up!
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June 2024 by Adolfo De Martino
Went out of my way home to stop at a “24 hr Walgreens” just to find out they are not open at 11:50 pm
