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January 2024 by Lauren Dale
Incredibly rude and seem to think they know everything and don’t have any desire to actually listen to the issue like a respectful person. I was hung up on after explaining the issue and after being told “you’re just not listening to me maam” they said the issue was with insurance and not them which ended up being incorrect after speaking to someone else and the issue was with Walgreens. Not only were they rude to me but also my disabled father who they have hung up numerous times because his speech is hard to understand at times. Worst Walgreens in dallas ill be switching to their new location with nice pharmacy staff.
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December 2023 by Sydney
Pharmacy is extremely rude, attitude from the moment he picked up my call until he hung up.
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October 2023 by Barbara
Waited 20+ minutes on the phone and still no answer. Said there were 3 in front of me, then 2, then 1; then 5 minutes after that it clicked over to music...
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September 2023 by Kita Livingston
Alice is extremely rude! If she doesn’t like her job she shouldn’t take it out on customers. She very aggressively told me not to give my own name if I’m asking for a prescription for my child. We were all grouped together but she slammed the phone down, walked away from the window and never came back. Someone else had to assist. And they didn’t even have our inhaler that was supposed to be ready. This Walgreens is unprepared and their employees are rude and aggressive.
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September 2023 by Sarah Stevens
The pharmacy is condescending and rude. I always have difficulty getting the staff to apply a single coupon to my prescription order, despite asking them to put it on my file so there isn’t an issue. I’ve had one positive interaction with a younger guy (the second star is for him) who worked there and actually attempted to help me and get it put onto my prescription when I asked. Everyone else makes it seem like the money I’ll save with the coupon isn’t worth their time.. and force me to wait 30 mins for it to be refilled. They told me to call ahead if I ever see that the coupon wasn’t put on, and when I called ahead, they said they couldn’t take put it in over the phone. (:Not sure if it’s incompetence, poor communication, being understaffed, or something else, but I finally transferred my prescription to CVS and to my surprise, it’s consistently $25 less, and they’re always nice and willing to help me without getting upset.UPDATE: Samantha is a hero and was able to make my cost the same as CVS. Not sure what she did but she is amazing!!
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August 2023 by Devie Dragone
This Walgreens helped me with insurance and helped me find a way to reduce costs on prescriptions. Great hours, extremely helpful.
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June 2023 by Megan M.
Per usual, waited over 25 minutes on the phone with the pharmacy; enough time for me to drive up and be serviced. Absolutely ridiculous. I drove 20 minutes to just test the theory of which would be faster; after having a prescription "pending" for 4 days, they said oh wait another 30 minutes! Come on guys. Do better.
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April 2023 by Claudia C.
Called the pharmacy and waited for a very long time just to talk to a tech who sounded like she didn't know anything about vaccines and didn't care about what I was asking.Spent more time on hold for her to go see if they have the vaccines I needed, she comes back and says "we don't have it" ... I said "which one?" And she said "the one you asked about" lol I said there were two. She said they don't have them.Called another Walgreens down the road with much better service. They answered immediately, the tech knew about the vaccines right away and they had them in stock.
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March 2023 by Adam Enger
Pharmacy staff seems to be rude and more worried about getting to lunch on time than caring for patients. There’s a reason why I go to CVS now
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August 2022 by Tonya S.
Extremely upset made covid appt yesterday for today . When I get there I waited in drive thur for 15 minutes. I was also on hold for 20 min . then I go into store no one is waiting on phone. go to pharmacy and he states drive window broke . I said you weren't aware of this yesterday ? He said yes but NO ONE called me. I won't be going back to this locations extremely pissed
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May 2022 by Russ O.
Pharmacy staff is very rude and unhelpful. Very disappointed that a Walgreens would allow this caliber of worker in a reputable chain. I will not be getting my prescriptions there anymore.
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May 2022 by Julie R.
Seems like in the last year it is always a bad experience! You wait in line for 20 minutes to an hour and still do not get your prescription! They are rude and unhelpful! I have waited for 40 minutes before and gotten up to the front of the line at 9:58 and they would not help me! Not to mention a couple of weeks ago their system was down for days and they could not get my prescriptions at all! Prescriptions I need it very badly! Again they were rude and unhelpful!
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April 2022 by Eileen H.
This is absolutely the worst pharmacy I have ever used. Unfortunately since I am on Medicare I was told to use Walgreens. They are either closed due to no electricity are you calling the phones are out there staff is uneducated and untrained and I think I'm going to pay the difference and move all of my prescriptions. Absolutely fed up with this pharmacy. The last prescription I had which I take alternately with another dose was typed wrong with a completely different dose. I can't trust them at allA one star rating is really too high for them
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April 2022 by Melissa J.
Zero. Nope. Never coming back, I'll drive to another store if I have to l, and had frequented this store many times as I walk here for exercise and to get what I may need that day. I'm almost 55 and wanted to pick up Advil, laundry and dish detergent a chocolate Easter bunny and a bottle of wine for Easter dinner.Cashier wouldn't ring me up because I forgot my id. Manager started shouting from the photo counter "what can I help you with!?" Didn't know I needed help"You can't get alcohol without an ID" she said as she approached. I'm 54 and clearly look it and I said "I've been here multiple times and they just asked for my birthdate for alcohol and punched it in""Who. What did they look like I'm gonna write them up" I didn't remember what they looked like and I wouldn't have gotten them in trouble anyway - I LOOK SO OLDI told her I walked here and she said it don't matter you can't get it without an ID Embarrassing and unnecessarily confrontational.Not going to give this place business anymore
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February 2022 by Emmeline M.
This store used to be my go-to for photos, cards, and drugstore items. The degree to which service and convenience have deteriorated is staggering. My last several photo orders have been botched, with tape stuck to the cards, ink smeared in the photos, or disproportionate scaling. The orders are never ready on time, in spite of emails that say that they are. Instead of a convenient pick-up, I am forced to sit and wait for sometimes hours while my projects are completed on the spot, days late, and then I'm charged full price. Most recently, the store didn't have the supplies to create my order, so I was asked to drive to another store to get my order completed. It was supposed to be for same-day pick up! The vaccine experience is not any better. There are long lines, angry customers, incompetent pharmacists, and a general atmosphere of chaos. I feel sorry for the staff that works here, and I am shocked at how little management has done to correct this experience. I will be actively avoiding Walgreens in the future. DO NOT shop here.