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February 2024 by Saundra StephensWoodmansee
We've been patrons of this pharmacy for over 15 years and have loved it. However, in the last 3 or so months, something has drastically changed. They are refilling my medications and billing my insurance even though I'm not requesting them (and, no, they are not on auto-refill), and they call me at least 1-2 a week to tell me, "We will no longer be able to provide one of your medications." They leave this message and won't tell me what the medication is. Every time I call back, the person who answers looks at the system and tells me everything is okay and they don't know why I got that message. Every Week. Every Time. A few days later I receive the same message directly from this store asking me to return their call immediately due to a problem with my medications. Today, I asked her not to hang up until she had asked every other technician if they had made the call and she simply put me on hold and left me. I don't know if ownership, management, or what has suddenly changed, but, this is not the Walgreens we've loved for so many years.
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February 2024 by Cindy Alexander
Terrible customer service. Rude personnel . Phone wait times are very long and often you are cut off. This is the worst drugstore - it needs a total overhaul.
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January 2024 by Doretta L. Spates
ZERO STARS!!!! The WORST DAMN PHARMACY EVER!!!! Please do not use this location. They are always slow to fill medication. They don’t know how to properly fill medication. This is a TRASH store because of the pharmacy. This is NOT my first complaint on this pharmacy to the store manage. They do NOTHING!!!! The. WORST PHARMACY!!!!! Do. Not. Use. And too dang expensive. Walmart beats their pricing EVERY SINGLE TIME. THEY pharmacy staff ARE ALWAYS RUDE & ALWAYS have AN an attitude!!!
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January 2024 by Linda Horton
I’d rather get punched in the face than try to get a prescription here. Two weeks of trying to get a Rx filled. The pharmacist at the new Walgreens I transferred to because I could no longer handle the disaster of this pharmacy even called me because he thought it was first time I’ve had this medication. I have taken it for over 5 years. Show up to get it & of course they don’t have it & cannot even find the request. So we start again. Then Christmas comes & I am out of town. They message that the doctor needs to issue refill. Why I have no idea since pharmacist literally called me to go over the medication over a week before! Doctor does, but apparently it gets sent to this Walgreens. I go to new Walgreens & they say this one has it & it is ready. Wait in line at this one & what a surprise they don’t have it ready. Tomorrow it will be time to hit deductible again & the price will be almost $900. Bravo. I think best bet is to avoid all Walgreens. To be fair, this is a corporate issue. Walgreens & CVS refuse to staff appropriately & lecture their staff every week that they need to make more vaccine sales. It’s ? corporate greed, but it is really getting tiresome for the consumer & their poor employees.
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January 2024 by Elaine Weiss
They dont pick up the phone, once you get through queue they just pick up and put you back on hold every couple minutes. Probably gamifying their own monitoring systems to avoid getting corporate pissed at them for not doing what they're supposed to? Annoying.
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January 2024 by Ava Wallace
I was going to make this longer but this Pharmacy is not worth it. All I can say is this is undoubtedly the worst Pharmacy on the planet. Uncaring, completely incompetent staff. You are in danger if you use this Pharmacy.
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November 2023 by Farley Houston
Avoid this place at all costs. This pharmacy is scamming its customers and probably skimming money off Rx transactions. Today is the Wednesday before Thanksgiving. I just picked up a monthly refill of a medication I’ve been taking for years. The generic version has also been available for years. Without telling me the price first, the pharmacy tech ran through a charge of $350 for the refill when it is usually $10. I asked about it and she said they were “out” of the generic so they filled it with the brand name (without telling me), and that my insurance wouldn’t pay for the brand name. So, my choice was to pay the $350 or go without the medication until my doctor’s office opens the Monday after Thanksgiving. I’m sure this Walgreens will conveniently get a shipment of the generic brand later today, assuming they don’t already have it, which they probably do. The pharmacists are lying and stealing from customers on behalf of their employer.
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November 2023 by MusicIsMyLife
How do you fail so hard at giving patients their medication? I was prescribed three medications for an ear infection my primary physician and one of those meds was an optional pain medication, which was the only medication I received. I did not receive the important medication that was the whole point of me trying to treat an ear infection!
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November 2023 by Chris Sutter
If zero stars was possible that is what I would give this pharmacy. Customer service is the worst of all time. If you call in you can be on hold for 30+ minutes and they continue to pick-up then put you right back on hold. Many times they just hang-up on you with no regard for the customers needing questions answered related to critical medication.
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September 2023 by Michael Bigby
My whole family uses this Pharmacy. It is pretty busy, but i have always found them to be helpful. Today I had to call about a prescription, my wait on the phone was approximately 2-3 minutes and then the pharmacy technician was polite and helpful and we got my question answered and my prescription filled.I don't know how to reconcile the other negative reviews. My experience has always been positive.
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July 2023 by Tiffaney Matlock
This is the worst pharmacy location. i work for a doctors office and i am always on hold for 20 minutes or longer. how do they stay in business with no costumer service.
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June 2023 by Megan M.
Per usual, waited over 25 minutes on the phone with the pharmacy; enough time for me to drive up and be serviced. Absolutely ridiculous. I drove 20 minutes to just test the theory of which would be faster; after having a prescription "pending" for 4 days, they said oh wait another 30 minutes! Come on guys. Do better.
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May 2023 by A S
1.5 hr wait on hold, transferred the wrong rx from another pharmacy and attempted to fill incorrect med too early for insurance, person who answered phone was incompetent and didn't understand. the worst.
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May 2023 by kyle brisendine
Great store and Saul is extremely helpful!! Saul in the beauty area always has a smile on his face and go above and beyond to assist.
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May 2023 by Blythe Miller
Worst Walgreens Pharmacy of all time. I am on hold for 20 minutes each time, prescriptions are not being refilled automatically, staff is terrible, and they do not supply you with medicine syringes as needed for prescriptions. I could go on. This pharmacy should be closed or given new management ASAP.