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January 2024 by Tony Hyon
I should have read the reviews before I went because these reviews are NOT lying. I called ahead of time to make sure they had the correct battery for my car which they did. I showed up, the lady checked me in- and said it’ll be a wait. Okay, No worries. it was 3pm. I decided to shop and eat at McDonald’s inside the Walmart to kill some time. 1 hr passed. Went to the auto care to wait. 2 hrs passed. groups of people came and gone after me and slowly the workers were leaving and I was confused. I got notifications that my car was being worked on finally but indeed it wasn’t.The lack of communication and protocol amongst the workers was horrible. No customer service. When asked, the guy at the counter said don’t ask me, I don’t know… I was confused by the response. could he not ask the team what was going on ? so finally, 3 hrs have gone by for a simple battery change… and I had to track and manager down which then they took me seriously. but what upset me even more was that they charged me MORE than what I agreed on and SIGNED for. And they wouldn’t do anything about it.If you have car problems, DONT GO HERE. just don’t.
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December 2023 by Fun Squad
Will never come back at this place again. May God help me never have to come back here again. The mechanic took the car and told me to wait in the waiting area. And before I realized it was almost 1.5 hours and they told me my order was never created and system is down. No communication and mechanics have their own way apparently with no existing protocol. It took me more than 3 hours for a nail fix ( was not told to get an appointment and was told it’s “not gonna take long” and I was number second of the queue). I never had such a bad experience for my car service anywhere ever. The one star given is for the older front desk guy who atleast tried to follow up on the order. Ruined my whole day and my mind here.
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December 2023 by Zachary Laures
Appt time 9:30am. Lady at the counter was sweet, friendly. Manny, who did my oil change was amazing and ga DC e excellent customer service. Thank you!
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November 2023 by Shirley Dobbs
I really don't care for it, Everytime I go to get air for my truck it's always seems to be a problem getting air.
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October 2023 by Antonia Taylor
Marsh/ Frankford Walmart Automotive was an impressive experience, there is an actual Associate that acknowledges you, doesn't ignore you and have been soooo pleasant. I have been to 4 different Walmart Automotive centers in this area and this has been my best experience. Won't say more about the others other than seriously lacking in good customer service consistently.
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September 2023 by Love Roberts
Needed to get air pressure checked on tires and it was done with no waiting!
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August 2023 by James S. Barr
Went in for an oil change on 8/5 @ 3:15. (They close at 7) Was turned away by the cashier on duty who informed “no more service today”. When I asked why, he became rude and then I informed him I would call Walmart corporate about his attitude. He snapped and shouted at me to go away. I went in and spoke to the store management there to report him. I will not be coming back.
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August 2023 by Maureen Golding
Nice fellow. Concerning my tires, he took 20 minutes to say, they do not have my tire size. Sent me to another city, that Walmart said, no one called them and they do not have my size. In the morning, my car was completely deflated. They did not honor the warranty that I paid for. I made a complaint to management that is how it got resolved.
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July 2023 by c lasater
Gave them a good review before but when I went in today discovered a bunch of idiots working. Guess what you get with Walmart depends on who is working. I did not get service needless to say
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June 2023 by Kam Frantkowski
I actually had a wonderful experience at this car center. The woman at the desk was very friendly and helpful. And the gentleman that changed my tire actually put up the jack and everything that belongs under the mat in my trunk. Unfortunately I had had my about 2 weeks prior to that and the only thing that was close was a pretty expensive tire shop. Yeah that guy didn't bother to put any of my stuff up. Thanks Walmart
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June 2023 by anita mitchell
Good customer service- patient and willing to work with you on your automotive needs
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April 2023 by Maria Quinones
4th n last time I try getting my oil changed there...lol I NEVER have someone help me so after a few minutes of waiting I leave. Driving the extra 5 minutes to walmart on trinity mills so much better. Better service.
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April 2023 by Sandra delaRosa
Friendly and explained detail on what was going to my tires 5+ STARS
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April 2023 by Harsha S
I ended up coming here for a headlight restoration on Sunday afternoon. The employee was quick to check to see if they had the required items for the restoration and to let me know that after the process that it could not come in contact with water for 48 hours. I was appreciative of the warning. When I asked how long the service would take, he indicated that it would take about a hour to get to my car and an additional hour to restore the headlights. The process was quick in terms of bringing my car over to the suitable garage and getting to my car. They were able to get the car into the garage in less than a hour and also finish up on my car in a hour. All of the employees I interacted with here were polite and helpful.The waiting area is also comfortable with four comfortable couches, and there is public Walmart wifi available for those who need to work or do anything while waiting for their cars. They also have a drink machine nearby if you get thirsty.
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April 2023 by Jim
This location is great! They did a thorough inspection of my car when I go in for an oil change and coolant flush, theylet me know bad sensors and items to fix. Adan was great, helped setup all the stuff and explained the issues to me. Awesome place!