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October 2023 by Maggie Diaz
Good people
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September 2023 by Overhead Solutions
This bank location is horrible for customer service. Leadership as far as management is very poor. I was told by this location that they are unable to cash a cashiers check that was issued by Wells Fargo without even viewing the check or asking any questions.The teller was rude didn’t respond to any of my questions. She then proceeded to walk off and go ask a manager a question that was unrelated to the reason I was there.Poor customer service and management on this day. Probably not a bad bank but this was the worst visit to Wells Fargo and also the reason I didn’t open a business account here today.Teller- Alondra RiveraManager- Ashley Harper
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August 2023 by Mahya Sahara
I recently visited Wells Fargo bank to notarize some important court documents, and I must say, the experience was nothing short of exceptional. The customer service provided by Ashley was truly outstanding - she displayed the utmost professionalism and went above and beyond to assist me. Ashley patiently explained all the necessary steps, ensuring I had a clear understanding of the process.What impressed me even further was that they even validated my parking, making the entire visit hassle-free. I left the bank feeling grateful for the outstanding service and attention to detail. If you're looking for a bank with exceptional customer care, I highly recommend Wells Fargo, where Ashley and the team will make sure you're well taken care of. Thank you, Wells Fargo, for a wonderful and stress-free experience!
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August 2023 by Max Deleon
What’s is the process or requirements for the cleaning of the ponds?? Is there one? Is the water clean and chlorinated?
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March 2023 by Q
No ATM available - This is just a fancy corporate building
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January 2023 by Izzie Powell
Staff member Alondra was very helpful and quite a fast worker.
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October 2022 by Jorge A. Garcés
They never have enough tellers or bankers, or any security guards within the bank. The few employees there always look overwhelmed or rushed. Unbelievable for the only downtown Dallas location.
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August 2022 by Christopher Penney
The staff at this location deserve the highest praise. I went in to establish an estate account after a death in the family. Had the pleasure of working with "Dood". Must have spent hours with him over the span of a week doing various things like getting forms notarized that had nothing to do with Wells Fargo. He is always asking how I am doing with everything. And he cracks me up. This is one of the hardest times of my life and good people like Dood make me know that everything is going to work out. Also, Ashley the manager is clearly doing an incredible job motivating the best staff I have ever encountered at a bank. Wells Fargo needs to figure out the secret to the great staff at this location and duplicate it at every store!
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July 2022 by Kelsey Chavez
Just move to Frost bank. This place is a joke. There’s never any staff and they make the simplest things impossible and inconvenient. We had a large check to deposit and they wouldn’t let us deposit it because there wasn’t a banker available and told us to schedule an appointment for next week…we went next door to Frost bank and deposited it immediately with no issues.
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July 2022 by Christopher DeLay
I've been a WF customer for 20 years and they treated me like a piece of trash. They do not follow through with anything and your debit card will definitely be hacked using this bank.
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July 2022 by William Arundel
Just a good bank. Always helpful and friendly staff.
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June 2022 by Leonel Cerda
They charge to many fees for everyday or monthly banking activity’s that other competitors do not.
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May 2022 by Carlos George
I had an appointment today 5/4/2022 at 10:30 am and the banker on duty called me to confirm. I told him I’d be a little late as I had a chiropractor appointment that ran a little behind. He told me if I could be there at 11:45 am he would be able to get me in. I show up at 11:48 am due to never been there and having to find parking. I sit and watch him talk to someone until 10:56 am and then walks over to me with a silly smerk and says yea I’ll have to reschedule you because you came at 10:48 and not 10:45. Where in the world is the world class customer service? I was trying to bring them more business by opening a new account yet this gentleman couldn’t make the time to get me setup with only being 3 minutes late. I’ll never do business with this branch due to this poor experience. Very rude, condescending and politely unprofessional. Wish I could give him 0 stars!!!
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May 2022 by Carlos G.
I had an appointment today 5/4/2022 at 10:30 am and the banker on duty called me to confirm. I told him I'd be a little late as I had a chiropractor appointment that ran a little behind. He told me if I could be there at 11:45 am he would be able to get me in. I show up at 11:48 am due to never been there and having to find parking. I sit and watch him talk to someone until 10:56 am and then walks over to me with a silly smerk and says yea I'll have to reschedule you because you came at 10:48 and not 10:45. Where in the world is the world class customer service? I was trying to bring them more business by opening a new account yet this gentleman couldn't make the time to get me setup with only being 3 minutes late. I'll never do business with this branch due to this poor experience. Very rude, condescending and politely unprofessional. Wish I could give him 0 stars!!!
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April 2022 by Lily Mercer
I paid off my car on October last year and had not receive any communications from Wells Fargo since. I tried to go online but they cut my access to the loan. So I had to call the Auto Loans Department which I just did. Starting at 10:32am, I called three times and each customer service representative that answered my call didn't even listen to my request and kept transferring me until the system hung up. Finally, the fourth time a very courteous lady named Maya talked to me and got my request solved. She was very attentive and best of all she shut up and listened to me unlike the other three ladies that kept talking over and transferring me to the automated system. My request was finally solved at 11:16am. I'm so relieved that I paid off my car and I hope this is my last interaction with anyone at Wells Fargo. I will never recommend this bank to anyone.
