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February 2024 by Ryan Alexander
I have never felt more unappreciated before when trying to open up a new business account. Two of the bankers were just chatting it up the whole time while one black dude was doing all the work. I walked out after waiting 30 minutes.
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November 2023 by Kelly Underwood
I want to thank Daisy as well as Bill, the Branch Manager, for helping me navigate new technology effortlessly! I was up and running with my digital wallet quickly!
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September 2023 by Soo Lee
Dustin M. helped me open a joint checking and savings account at this location. He was very friendly, courteous, and professional. He seems to genuinely care about his customers. I appreciate the great customer service I received here today from him. I would recommend him for your banking needs. Thank you so much Dustin!
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July 2023 by Justine A.
I wish I could leave 0 stars for this "branch". First off, the parking situation is horrid. We walked in and sat down in the lobby. We weren't acknowledged for a bit. There were 2 bankers and 1 teller. The banker Dustin, walked behind the teller line before coming to acknowledge my husband and I. He was rude and acted like we were bothering him. He asked if we had an appointment which he knew we didn't because apparently he was waiting for his appt to show up. Then he said it would take him about over an hour for him to finish with an appt that wasn't even there by the way. He proceeded to say "do you guys have something to do for an hour?" So he gave us a card to make an appt and we left to the nearest branch on Cedar Springs where they GLADLY assisted us. Thanks Tameka for your help!!
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January 2023 by Camille Brown
Janet at this location was extremely helpful! Turned what could have been an unpleasant experience into a solution.
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August 2022 by Michael Haske
Just opened up an account and Janet was amazing. Took amazing care of my wife and I. Highly recommend.
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August 2022 by Good Vibes
I’ve been with Wells Fargo all my life, but it is becoming more and more clear that all they care about is themselves. You should go to a friendlier bank like Frost Bank or Chase Bank if you still believe in Southern Hospitality. Either that or take you chances with Wells Fargo if you don’t mind giving your life savings to bankers who are itching to steal your identity and open up fake accounts in your name with no remorse or real penalties.
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July 2022 by Kelsey Chavez
Just move to Frost bank. This place is a joke. There’s never any staff and they make the simplest things impossible and inconvenient. We had a very large check to deposit and they wouldn’t let us deposit it because there wasn’t a banker available and told us to schedule an appointment for next week…we went next door to Frost bank and deposited it immediately with no issues.
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May 2022 by Francisco Herrera
I spoke with the bank teller about set a appointment with one of them to included my wife on the bank account and the teller gave me business card with false information when I call the number they don't went throughthis is another experience with this bank.
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March 2022 by Anthony Delabano
I've been using these guys for 10 years and now I'm on the threshold of leaving completely. Tried to open up a business account, after having been told by customer service to do it online and then given an error to come into the office. I came in and was told that I should set up an appointment and that they couldn't do it because there was only 30 minutes left in the day. So much run around so much hassle and no customer service. I feel like I should bank where I feel appreciated as a customer and not a number. If it takes 10 minutes online then why does it need to take an hour in person. I was literally the only one in there and I can see why.
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September 2021 by Gisela F
Great customer service. Clean. Quiet.
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August 2021 by Rebecca W.
Service does not exist at this branch. Find a new location. These people are the worst. I went it and asked specifically for EURO... not dollars... the teller calculated DOLLARS and ordered less EURO value than I requested. When I learned of her mistake when I got back to work, I called to have her to order the remainder of what I wanted, she insisted that I would have to return to bank and reorder in person. The fact that she's an teenage idiot teller trying to calculate foreign currency is beyond me. I asked for the call to be escalated to the manager. The manager was just as short and rude insisting that I must return. I was so angry I just hung up..... No accountability for their mistake. No apology.. just rude inconvenience... if I wasn't a 20 year customer I'd snatch all of my $2 out Wells Fargo... These people at this location are straight trash.
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May 2020 by Selket T
They are closed due to COVID-19 Atm is open
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March 2020 by Chris
“Customer Service” with lots of attitude instead of skill and competence.I live around the corner and go to the branch on Oak Lawn where service is not only friendly but also genuinely trying to work with you. Got better advice on account options and higher interest rates at Oak Lawn than Uptown.
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March 2020 by Harold Northern
I couldn't fill out the deposit slip because I forgot my glasses and the data fields are so small. I asked the teller to please fill out the slip for me because I forgot my glasses and she basically scolded me for not being prepared. It was really busy and there was a long line so she was stressed out, but she really made me feel bad and belittled me. I don't like Wells Fargo anymore.
