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September 2023 by Jose Aguilar
Short staffed even at the drive thru smh
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February 2023 by Solange Pincay
Long waits. 0 customer service. 1 teller. Very slow. It takes forever for everything
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October 2022 by Jay Yin
One person with line leading outside… atm down…come on
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July 2022 by J G.
Closed my accounts after banking since 1996!! Also overdraft fees on closed accounts??! Why would you let a charge get paid out on an account with 0.00 after closing without any notification and expect me to pay ??! Worst management at this location and only one is monotremes who knows what she's doing-Brittany, so sad WF!
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June 2022 by J C
Worst customer service! Never felt helpless, no one willing to help close an account ! They wanted to make an appointment, like opening one was not an issue . Manager needs training on how to address all ethnicities and provide the same service to everyone. People have a schedule and a life , what happen to service , banks work for us not the other way around !
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May 2022 by Gerry Sifuentes
Only one teller in the building at 1:20 on a Friday…. Pay your employees more
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April 2022 by Jacquelyn D.
This location is NOT open on Saturdays. Site is not updated either. This is the 2nd location on Lemmon that show they are open and both are closed.
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October 2021 by ANKS CRISPY MARZ
$7.50 fee to cash a check without an account with them. All the other Wells Fargo banks up north don't charge a fee. Only this one has to make a profit off of hard working people.
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September 2021 by Celestino Villalobos
I came in and Beny helped me with my concerns and questions. He was able to guide me and help me set up my pin. He spoke with care and was knowledgeable with what he was telling me. He answered all my questions and he was very professional as a banker. Thank you.
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August 2021 by Laura Randoll
Lobby closed? What?? Long wait at drive up. Ugh. Wells Fargo needs to be able to service business customers!
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June 2021 by Manny Jaimes
Horrible customer service ! All employees have an attitude big time , they think they doing you a favor by coming to their branch , Hispanic lady had the worst attitude, talking to me like I was nothing, came to open an business account and thank God I didn’t open it .
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April 2021 by Christopher Cho
There was appointment made during period between 4-5 PM to wiring fund for my son's surgery. This is urgent. Aoubd 4 o'clock, there was a from from Dallas number which I think it was from the bank. I could not answer the call, because I was still at work. After work, 4:30pm, I am called the number which I have missed twice. There was automated answer which I went transfer to banker with no answers. I called bank's number and there was no person answered call. I now have arrived there 4:52 pm and the banker, African American male,, at the door. He stated that bank is closed. I have explained the reason for transfer, he told me it was busy and the bank is closed, which close at 5:00 pm. I asked manager to speak with and I have spoke with manager. Manager understands my urgency and approach with banker, who resist to have it process for tomorrow.I do not know why it is so difficult to transfer money which is urgent for my son's surgery.Hope others do not have this kind of problem.
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March 2021 by Hector Tovar
Janie M was so great when opening our accounts. She is fully bilingual & very professional. She explained everything patiently from start to finish. She even help setting up online banking on our phones. Good job Janie M. Keep up the good work!
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October 2020 by K K
Very bad service I had emergency think I need take cash from my account I go to drive way to window because Debit card not whit me I give him my ID Driver license and he ask me for one more ID I say I don’t have and I live far from bank I can’t go home he say no . He don’t give me my money from my account .he can ask security question for more information but he didn’t . They don’t let u go in u have make appointment and when you call them u have wait 20min or 10 .i go to my other bank chase you can go inside they help whit every think this . location no good I be other locations for Wells Fargo they nice and help you . thank you
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August 2020 by Jose Y.
I've been patiently waiting on drive thru line since 11:45 AM. I finally get to the "window" at 12:15 PM only to be greeted by "We are closed. We close at 12:00 PM. Sorry." While I'm understand y'all close at 12:00 PM, I've been waiting in mine before closure time. Mind you, there's several other cars waiting too. I'm highly disappointed at the POOR customer service. If that was the case, y'all should of had someone come out to inform us that y'all wouldn't be assisting us despite being there before closure time instead of making us wait until we reached the window. I DO NOT recommend this branch location!
