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November 2024 by A Dot
I’ve been to this specific location 5 times and have experienced awful customer service each time. With the exception of 2 outstanding staff members (taller male, and a shorter Asian lady) the rest are really rude, distant and simply “cannot be bothered” to do their jobs. This location was conveniently located on my way home from work. I’ll just visit another location from now on.
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September 2023 by Jenny Menjivar
Waiting more than 20 minutes outside today 08/18/2023. Branch is suppose to open at 9:00am, and no one was here.
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September 2023 by E O
What the point of having a location here if there is literally no one ever working when they are supposed to be ‘open’ multiple times I have gone during their ‘business hours’ and the doors are locked
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August 2022 by Mark Morkovsky
The Mexican lady (no name tag) who sits closest to the front door was awesome. She tended to my request immediately, understood exactly what I wanted, and explained in simple detailed terms what she must do to effect my request. She worked continuouslu until the task was finished. Best customer service I've ever received at any bank; as it should be at all branches (hint: do NOT waste your time at the E. Lovers Lane location!)
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August 2022 by Good Vibes
I’ve been with Wells Fargo all my life, but it is becoming more and more clear that all they care about is themselves. You should go to a friendlier bank like Frost Bank or Chase Bank if you still believe in Southern Hospitality. Either that or take you chances with Wells Fargo if you don’t mind giving your life savings to bankers who are itching to steal your identity and open up fake accounts in your name with no remorse or real penalties.
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July 2022 by Dalton Willis
Smelled like sewage, horrible staff 0 customer service
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April 2021 by Frankie Gonzalez
First off I wanna give a huge shout out to the most kind and friendly most of all beautiful Latina Woman that helped me yesterday idk her name but as soon as you walk in this location she is the first banker on the right near the entrance she went out of her way to help me with my mobile app she was terrific in every way and I appreciate her for that I live in Irving Tx and tried to go in for some help and those employees were not professional at all and turned me away I’m glad I came to this other location off NW Highway and got to meet and helped by this pretty lady and I’ll drive from Irving just to come and do business with her again #OriginalKumbiaKing LOVE AND RESPECTS
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December 2020 by Jai Gonzalez
First off I wanna give a huge shout out to the most kind and friendly most of all beautiful Latina Woman that helped me yesterday idk her name but as soon as you walk in this location she is the first banker on the right near the entrance she went out of her way to help me with my mobile app she was terrific in every way and I appreciate her for that I live in Irving Tx and tried to go in for some help and those employees were not professional at all and turned me away I’m glad I came to this other location off NW Highway and got to meet and helped by this pretty lady and I’ll drive from Irving just to come and do business with her again #OriginalKumbiaKing LOVE AND RESPECTS
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November 2020 by Matthew Agnew
Wells Fargo purchased my mortgage and then serviced it poorly. As a result of their accounting error, Wells Fargo has increased my mortgage by $1,500 a month during COVID-19 and the resulting financial strains. GO ANYWHERE BUT WELLS FARGO FOR A MORTGAGE!
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June 2018 by Raheem H
The branch I go to for quick and attentive service.
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April 2018 by Mohamed Selim
limited service be aware they don't cash big checks
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February 2018 by Raheem Habib
The branch I go to for quick and attentive service.
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August 2017 by Todd Dutrow
Courteous staff, branch policies left wanting...
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June 2017 by Zenia Santi
Everyone very attentive, thank you.
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August 2016 by Reid Wyde
ATM ate my debit card. No emergency number, just the usual help line. Of course there's no person to talk to. Would give 0/5 stars.
