-
December 2023 by Alma
I came into the Monfort Tollway branch to attempt to open a savings account. I was told to go online.I then told the Teller (who was training a new person) that I don't have space on my phone for the app and that I have glaucoma. I asked do you guys have brochures on information regarding savings account rates? I was told again to go online.My debit card was torn and I needed a new one. I was told a 3rd time to go online and "there should be an app you can use with assistive technology".I then asked her when did Wells Fargo become so anti customer service? And for her name. She proudly gave me her name as if to say---> I am not going to just treat you badly, I am going to do it with pride and violate your civil rights under the ADA act.I am taking my money elsewhere. 12-20-23
-
October 2023 by Sabrina Ferraro
Worst Wells Fargo I’ve ever been to. Card stolen at this location and employees are useless and act like they couldn’t care less.
-
October 2023 by David Vargas
Worst Wells Fargo by far. Would like corporates number to file a complaint directly. How is the commercial line going to hold you up 45 minutes? It doesn’t make any sense! I want someone to reach out to me if not I will get in touch with a higher up.
-
September 2023 by jenny Martinez
Firstly, I’d like to thank Robert for all the help he provided, and for going above and beyond to help me with my issues. He was professional and determined to get all my issues resolved! 5 stars service here!
-
August 2023 by C
Terrible commercial drive-thru service. Waited 25 minutes behind a single car and when it came to my turn I pressed call and no one came for another 13 minutes. Not the employee's fault that this branch is choosing not to staff appropriately on a Friday afternoon
-
June 2023 by Tom Hoole
Apparently digital commercial accounts are more important than a in person live customer. Bad form wells fargo bad form!
-
June 2023 by Alexander Martino
Not accepting cash deposits at the ATM. I don’t know why this branch is even open. Starting to regret switching from chase may switch back.
-
December 2022 by Julie Plagens
We had a safety deposit box and had a horrible time getting into it. The app wouldn’t let us make an appointment and the bank wouldn’t answer their phone. I walked in and showed them how frustrating it was to get a human. The tellers were rude. Horrible customer service.
-
December 2022 by Chad D.
They seem to only ever have the Commercial Account drive through lane open so you always have to go into the lobby.Then when you get in the lobby, there's a line of people waiting for service because there's 3 people working behind the glass but all 3 only capable of helping one person at a time. Not one each, one customer.
-
September 2022 by death b.
Why do y'all have one stall open on a Monday at 1pm? Not sure if it's staffing issues or what the deal is but i've been waiting 25 mins and haven't moved an inch. I'm bout to just drive down belt line and hit the one on Midway... so insanely slow
-
April 2022 by Alan Armstrong
Just one person working rush out hr
-
March 2022 by Bull Dog
Commercial drive thru. They start and stop doing deposits then do other lanes deposits then come back to doing commercial again. It is not first come first serve in line. Manger say we have to wait while they start and stop deposits to do the other lanes. Its not fair.
-
March 2022 by Jenny L.
This location always has issues. Most of the time when I go in the lobby there are 5-6 people working behind the counter and only 1 actually helping customers. Drive through is closed these days more than it's open even if the signs in the lanes show open there's no one working them. Poor service overall.
-
January 2022 by Will Carrion
My banker Lourdes was AMAZING!!!! She was super helpful, very patient as well as informative.
-
December 2021 by Flor DLC
I can’t be more that HAPPY with Justin C Robinson, he treat the costumers with respect. My husband and I was struggling so much to open our business account for almost a month I when to different Wells Fargo locations but none of them help us because we have a misspelling on our documents, Justin help us with our process, he was so patient, he even speak to the Secretary of State office for us and explain them (and us) what exactly we need!! Today we finally sign the papers for our new account. Thank you so much!! I highly recommended him.. great service...
