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February 2024 by Andrea Landon
Thank you David for answering the phone. All branches in Plano were not picking up. Thank you to the branch for being able to help me buy my dream car!!
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April 2023 by Alex Snyder
I used to visit this bank often and never had an issue. The visit today was so slow and unhelpful. Theres only two tellers. Their drive-through windows are closed. The manager is very "matter-of-a-fact" rather than being customer service oriented. Very rude. Will not be returning to this location.
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December 2022 by Miro Badonic
Arrogant unpleasure manager, absolutely unable do her work. I had some experience long time ago and nothing changed. Save your time and health and go to different bank.
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November 2022 by Geniya Talsky
The drive through services are closed so we can take better care of people face to face.-Walking in at noon on a Tuesday to find one teller helping while 3 others have their beds down doing computer work and not looking up while they like of waiting customers builds up.Great idea closing down the commercial lane too.
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November 2021 by Susan Prosoco
Everyone was so helpful and kind. I needed a few different services including notary, and they all helped out where they could. I was signing a particularly long document so they even let me use one of their unoccupied desks to make sure I was organized and taken care of before sending off the notarized documents and check. What a nice group of people, I really enjoyed the service and the care.
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October 2021 by Andrew
I called this branch to schedule notary. Ivan answered and was very flexible scheduling an appointment.Upon arrival, he greeted me and was all set to get my documents notarized, even arranged for a witness as I had neglected to bring one. Such great service is commendable and really appreciated.
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September 2021 by Al Ray
I went there to visit with a banker to solve the problem, overcharged my account by Wells Fargo . She was sitting there and doing nothing, but she didn’t help me and said she was busy.I came back about 3 hours later and talked to Noor , the manager, she want helpful either. I won’t back to that branch again.
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May 2021 by Andrew Dalgleish
I called this branch to schedule notary. Ivan answered and was very flexible scheduling an appointment.Upon arrival, he greeted me and was all set to get my documents notarized, even arranged for a witness as I had neglected to bring one. Such great service is commendable and really appreciated.
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April 2021 by J
The worst Wells Fargo branch that you can ever visit. Stay away from this particular branch forever. All the "experienced" employees, especially the bank manager (more like DAMAGER), are the worst bankers / bank employees that you could ever meet. You don't have to deal with these people, there are other Wells Fargo branches that you can go to. AVOID this place totally. I hope that someone from Wells Fargo's management reads this (is the District Manager reading this?), and take appropriate action.
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March 2021 by S G.
Won't be back pulling out of this bank. Mandating I wear a mask after no more. Better banks out there.
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March 2021 by Megan Pennington
Karina, your hospitality and patience are hard to come by these days. Thank you for the wonderful customer service!
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September 2020 by JAY R
The worst Wells Fargo branch that you can ever visit. Stay away from this particular branch forever. All the "experienced" employees, especially the bank manager (more like DAMAGER), are the worst bankers / bank employees that you could ever meet. You don't have to deal with these people, there are other Wells Fargo branches that you can go to. AVOID this place totally. I hope that someone from Wells Fargo's management reads this (is the District Manager reading this?), and take appropriate action.
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July 2020 by Drew Kalik (PostNet Dallas)
I would never have opened an account with Wells Fargo after their history of being fined repeatedly for ripping off their customers. Unfortunately, we needed to switch from a once-upon-a-time local bank, recently overtaken and now instituting insanely high fees. My business partner found Wells Fargo to be convenient, and so after opening the account, informed me I could complete my part of the paperwork at any branch.I made an appointment for 10:00 am on 5/23/2020; long after their lobby should have been open like the rest of the Country. At 10:00 am, I stood outside waiting for someone to open the door for me, it was evident they had no idea someone had scheduled an appointment. If I had the gall to require an appointment, I would have brushed up on the details and been thoroughly prepared for the visit. Not only were they unprepared, but totally indifferent. There were at least two bankers with nothing going on, they weren't manning the "drive-throughs", the lobby was closed, and they clearly weren't preparing for appointments.They claimed, and "verified" after 15 minutes by phone that my business partner had been informed of the requirement that we both be present. What they told him at the time he opened the account is still in dispute.Regardless, the uncooperative banker I was dealing with refused to deposit a $5,000+ cashier's check because she didn't want to look up the account number. I informed her that the number was associated with my appointment (since I logged in during scheduling), but I could also provide it, with access to a computer or by letting her login to our account.She refused, so after an investment of 20 minutes, I demanded my check and ID and stormed out of there; deposing the check at another branch's drive-through no more than ten minutes later... and of course I still have to schedule an appointment with my business partner to be added to the account.
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July 2020 by Lazaro Martinez
Ivan was very helpful and friendly with my accounts. Thank you so much for always being so attentive and professional.
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June 2020 by Drew Kalik
I would never have opened an account with Wells Fargo after their history of being fined repeatedly for ripping off their customers. Unfortunately, we needed to switch from a once-upon-a-time local bank, recently overtaken and now instituting insanely high fees. My business partner found Wells Fargo to be convenient, and so after opening the account, informed me I could complete my part of the paperwork at any branch.I made an appointment for 10:00 am on 5/23/2020; long after their lobby should have been open like the rest of the Country. At 10:00 am, I stood outside waiting for someone to open the door for me, it was evident they had no idea someone had scheduled an appointment. If I had the gall to require an appointment, I would have brushed up on the details and been thoroughly prepared for the visit. Not only were they unprepared, but totally indifferent. There were at least two bankers with nothing going on, they weren't manning the "drive-throughs", the lobby was closed, and they clearly weren't preparing for appointments.They claimed, and "verified" after 15 minutes by phone that my business partner had been informed of the requirement that we both be present. What they told him at the time he opened the account is still in dispute. Regardless, the uncooperative banker I was dealing with refused to deposit a $5,000+ cashier's check because she didn't want to look up the account number. I informed her that the number was associated with my appointment (since I logged in during scheduling), but I could also provide it, with access to a computer or by letting her login to our account.She refused, so after an investment of 20 minutes, I demanded my check and ID and stormed out of there; deposing the check at another branch's drive-through no more than ten minutes later... and of course I still have to schedule an appointment with my business partner to be added to the account.
