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October 2022 by Tigar Mitchell
I want to give A+++++++ To Vidi the Manager and superstar? Kelvin for taking the time to figuring out my problem an having the care and patients to assisting me ,making me feel right at home ...I recommend these TWO fantastic people for everyone to go see!!!!!!?
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December 2020 by Paola P.
Great customer service, fast and friendly staff! Norma and the rest of her staff were very attentive this was my first time in these types of facilities. I'm glad I walked into this location they made it so easy.
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July 2020 by Jasmine H.
The PLS representative helping my brother and I today, Marisela, was so incredibly helpful and kind. She bent over backward to help my brother and I with a transfer, and really went the extra mile. I appreciate this so much, especially now when people are extra stressed, to be shown compassion and kindness in a simple transaction really made my day. Thanks Marisela! :)
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June 2020 by Paulette Mahome
Customer service is great at this location.
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April 2020 by Angel P.
Not the type of person to write reviews, but I think this needs to be said. So I went on Friday 12/10/2020 to go cash my check since it was a bit late and I wouldn't make it on time to the bank. I showed up and there was a long line of customers inside the store. More than 10 people inside the store, many of them not wearing a face mask and all bunched up together. Neither the employees nor the customers seemed to care about the situation. I ultimately decided not to go in for my safety. Very careless of the company to not limit the amount of people inside the store.
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July 2019 by Isis C.
Today we went to send money to Mexico they was a huge line move in a fast pace my complaint is about Jackelyn honestly she was gossiping with her coworkers was kind of upset that she had to stop talking to her friend to help us she throw the pen at us and kept ignoring us to be talking to her friend seriously you guys pay them to be gossiping or to help the customers bad costumer service to ignore people just to gossiping is so unprofessional and rude on her
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May 2019 by Kay K.
I went there and saw a bunch of nonprofessional window clerks were making fun of each others. A stupid girl with yellow teeth that calculus built up on her teeth was not even paying attention to my business. I kept telling her that I came here to pay for the transfer that I started on the Western Union app, but she was kept making jokes to the other girl. She didn't even try to explain or ask me to sign on the paper, except just throwing the paperwork back to me. I noticed that the customers were patiently waiting quietly, but the people over the window were the only ones that having fun for no reason. They must think that the customers were zombies and think they feel safe enough to make some jokes.
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September 2018 by Melody G.
Bad shady place. I tried receiving my money through Western Union, took a picture of me, gets my identification, takes a picture of it, asks me questions why I'm receiving the money, from where etc then tells me the transaction wouldn't process because of my reason. Ana the supervisor had no explanation and had no clue when I asked for their policies. Say what? Policies and procedures? What's that? I only work here ma'am. Haha! Don't waste you're time with shady PLS at Hoover. Go to another PLS where they figured out that the system was down rather than providing an out of the universe mind boggling explanation. Capital "L" plastered on their foreheads!