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March 2024 by Taddy Mason
Absolutely terrible! No one every answers the phone. Email responses take weeks. This company moves at a snails pace. Quite literally the worst customer service I have every experienced. I needed to update my car insurance when I was selling a car. The company took so long to get back to me I had to go with a different insurance provider.
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June 2023 by weslee haynes
I have tried calling this agency numerous times over the last 2 months and have left countless voicemails to discuss the homeowners policy I have with them. I have had 2 separate people respond to my emails that I will hear back same day and never get a call. I have made it pretty clear that it is urgent that they call back and they still do not. It seems like the only time they get back to you is when they want you to buy something.
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November 2022 by Victoria Lee
Terrible customer service. Still being charged for cancelled policies and cars I do not own. I cannot get anyone on the phone. When requested to talk via phone they do not follow through. Do not recommend. Not easy to work with, get questions answer, or resolve issues.
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October 2022 by Vic Vic
Terrible customer service. Still being charged for cancelled policies and cars I do not own. I cannot get anyone on the phone. When requested to talk via phone they do not follow through. Do not recommend. Not easy to work with, get questions answer, or resolve issues.
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August 2022 by Casey Fisher
I’ve been working with White Rock Insurance for 5 years now. Their commitment to finding the best rates coupled with their outstanding customer service are unmatched. You won’t find a better Team for your insurance needs.
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August 2021 by Stone Burleson
Incredibly responsive, numbers I wanted to see and better. Highly recommend
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August 2021 by Cristhian Perez
Very responsive team!!!
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August 2021 by Federico Inserra
Our experience with Dana was great. She was very responsive, sent us different policy scenarios and communicated with our lender very efficiently. Highly recommend!
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August 2021 by Scott Spicer
Ruben and Kate continue to provide me with great service that is friendly, timely, and incredibly affordable! I have moved all properties and vehicles to policies with them, and regularly recommend them to others!
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August 2021 by Don Gaster
White Rock Insurance got us a fantastic rate on our new homeowner's insurance, and was able to beat what we felt was already a very competitive quote!
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August 2021 by Ryan Hadnot
Dana and Ruben are very responsive and they do a great job helping us secure the most competitive policies.
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July 2021 by Emily Johnson
I called the agency about an issue I had with my existing policy. Dana didn’t miss a beat. Originally, I wasn’t even calling about finding a new policy, but she suggested we shop the market. She was able to pull new quotes and get us switched to a new provider in a matter of hours. We ended up saving nearly $2000 on home and auto. I couldn’t be more thrilled.
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August 2019 by LJ Rosales
Found us the best rate for home and auto insurance. Does a great job walking you through the process.
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August 2018 by Gabe fegale
I really glad I found this broker. He saves me a lot of money on my insurance.
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August 2018 by Joshua Prunty
WRIS is great! They take the time to shop their network of insurance companies to find you the best deal, without compromising your coverage. I recently moved my car insurance over to them and I’m now saving $400/year. Home insurance will definitely follow soon!
