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January 2024 by Christine Hooker
This store is well managed and always looks put together. It is easy to navigate and sales associates are friendly and helpful every time.
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January 2024 by Mercedes Muratalla
Racial profiling here is outrageous... Staff (an elderly woman with light hair) was unfriendly and talked down to us as we looked for espresso machines, but was extremely sweet to a white couple browsing next to us. Treated us as if we were idiots.
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December 2023 by Tracey Keimer
I ordered a Glen modular and waited over 2 months. I had an in home consultation and expressed my dissappointment that this style sofa was only available in 4 fabrics. The sofa finally arrived after waiting 2 months and it is like sitting on concrete. It actually hurts when you sit down, there is zero foam or padding on the seat. I honestly can not believe they sell this as a residential sofa. it's like i am waiting at a train station. To add insult to injury when my sofa arrived i looked it up to see the description again and it is now available in 18 fabrics - TWO MONTHS after i ordered mine. Do NOT order this sofa unless you are furnishing an office waiting room or do not want your guests to stay very long. Also, i did try to go to the store to sit on the Glen but they don't have it in any of the stores [for good reason, no one would buy it if they sat on it] and i did sit on a similiar style from Crate and Barrel to get an idea and it was super comfortable. Soooooooodissappointed
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December 2023 by Jim Murray
I was in the Dallas NorthPark store this week to buy my daughter in law a set of The Night Before Christmas table ware. I’d looked at William Sonoma’s online service and what I wanted did not exist. So, I go to the NorthPark store to buy it. I needed a service for 12, dinner plates, salad plates, chargers, napkins, napkins rings and assorted serving dishes. To my GREAT delight, I lucked onto having Pauline Gatto to help me. She shredded that store, dishes from front window display, table set up as display in mid store, store room, you name it, she found it! The net was missing 1(one) napkin ring out of maybe a hundred items! The total order had to be shipped to North Carolina. She tried to order it online thru William Sonoma to save the shipping, she looked at every possible way to cut shipping costs for me. In the end we shipped the entire, completed order. Pauline is going to make me look like a star to my beloved daughter in law.
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November 2023 by Rey
We were shopping for a stainless steel pan at the North Park Center store. We had our eyes on a Hestan pan with a sticker on sale price of $299, but they didn't have it in stock so one of the staff offered to help us order it online. However, upon checking online, the price was higher at around $360, After she discussing this with the manager, they agreed to honor the lower price. But when we were ready to check out, they ended up ordering the wrong lower end pan (the one in store was "NanoBond" and the one they ordered was ProBond). And they told me they couldn't price match the NanoBond we saw in store. So we spent like 40 minute standing there arguing and trying to cancel the order, it was a unpleasant expensive for sure. It appeared that both the manager and the staff assisting us didn't know much about pan and pot at all.
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November 2023 by Yogebeth Aguilera
I don't remember the name of the place but I visited several that day.
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September 2023 by Texas Realtor
Rude employees. Bad customer service.
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July 2023 by Keon Hercules
Large location. Very helpful staff. We’ll stocked. Wish there was closer parking when purchasing large items.
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June 2023 by Lexii Marie
I have been in here a few times and each time me and my bf are treated as if we are stealing and at this point profiling. My recent visit was last week and we wanted to find some gifts and wanted to look around. At first the older gentleman in the front took really great care of us and sweet. When we made our way to the back , literally every 2 mins I’m having an associate ask us for an update and the same employee would walk away , stare at us from a distance and then come back up and pressuring us to take what’s out of our hands and put at the front (2 small items). We were the only people of color in there and I’m not seeing any employees offer that service or bother anyone else like this. To a point I couldn’t even get a sentence out without someone bothering us. So we left and I’m just never coming in there again and spreading the word. I know how retail works, when you think someone is stealing. This place is ridiculous.
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June 2023 by Inna Kr
I bought it not long time ago. The whistle stopped work. I spent almost two hours talking to customer service. The warranty said:"From the date of purchase and for the life of the product, Williams-Sonoma guarantees to repair or replace any item found defective in material, construction or workmanship under normal use and following care instructions. " But they just dropped out the phone and I couldn't be connected to the person with I was talking... In the store the manager refused to help me.
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April 2023 by Sara Brice
Love this store! All were super helpful except one girl at register with SUPER long bright yellow nails...she dropped and broke a bowl I was buying and then stcked heavy items on anither fragile bowl when bagging items. Zane however was super helpful !
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March 2023 by Rogeis Hayden
The lady that started to assist us very nice, but the that rang us up gave us the feeling like it was a bother. If you are colored or black please avoid this place. Unless you like being treated with disrespect.
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February 2023 by Mark Kidder
Great place to browse and see what is new in the culinary world. The prices however are sky high but the people are very friendly and helpfull.
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January 2023 by Alex Trujillo
Great people, great service. They care about your interests in their products and gladly answer whatever questions you may have.
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December 2022 by D M
One of my favorite stores. Yes I know it's not the cheapest. But what I have bought here lasts and lasts. Quality merchandise. Nice things. Good things. Delicious stuff.
