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December 2023 by Nichole
I am big on reading reviews before staying places and giving honest reviews in return.pro:beds were standard nothing to rave about but we all slept just fine so no complaints there. rooms and bathroom were clean, breakfast standard with eggs, diced potatoes waffles bacon pastries.it has a pool and fitness center we didn't use but appeared cleanconwe had no complaints overall until the smell of weed hit hard between rooms 301-303. it was so strong you could smell it as soon as you turned the corner to walk down the hall. we could smell it into our room 304 which for us was disgusting. there was another review a week ago that had same complaint. so it's either just a coincidence or a long term person that is staying there. none of the workers who were there on our floor with the smell even seemed fazed by it though.
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December 2023 by Katina Barbee
I can’t rate the room cause I never made it to that process. I arrived way earlier than check in and I new that. I was there to ask the correct time and if they offered any early check in. The night guy opened door but lied to us about the number I called not being there’s so I called it in front him while he was talking and the phone rang. He waved it off. Told me there is no early check in. Then at end of convo states that early check in is $50 and it’s at 12 so I ask for him to confirm what he just said and he stated early check in at $50 at 1-2pm why would I paid extra for an hour. So I asked why I was told when I called ahead 7am is early check in. And again I just showed up cause the language barrier on the phone is hard but in person I’m much better understanding. Phones aren’t always clear. So we decided to leave and wait for check in. Also I booked it third party with no refunds. I’m outside leaning against my car talking with my friend on what to do next and looking up a place for just that night that was reasonable so we can check in the next day here. Well come to find out he canceled it without my permission. Third party agrees that the customer service is horrible. And they are having to fight for my money back. Not to mention security guard lady came out super disrespectful after we already were at the car. She came out throwing her hands around questioning why I’m leaning on car (my car) (I was tired 12 hour drive) threatening to call police and I was just in sock. I started recording her and she got nice all sudden at that point my friend was livid. And we ended up finding another place much much better customer service at the quality inn. Everyone has there own experience but where I’m at has its flaws but the customer service where I am now is night and day difference.Safety: I felt unsafe the way the security lady approached us with hostility. Isn’t she supposed diffuse situations not escalate them.
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December 2023 by Donnielle Kennedy
Stayed here a few days because our house was being painted. First off the man at the front desk stated we could check in early, like 1pm. That was a lie, when we got there we could not cause whatever reason, they were still getting the room together, we were traveling with 2 small children & that was an inconvenience. Room was dirty found a whole trash bin in the cabinet, floor was dirty, they did not move furniture to sweep the floor, there was confetti left over from previous stay. This is a non smoking hotel and somebody was up in there smoking weed..HARD..the smell was so overwhelming we had to cover the door and the smoke detector..not to mention we have 2 small children with us..horrible experience
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December 2023 by Phoebe Hagar
The guy working the desk was extremely unprofessional. I asked for towels when I first got there and never received them. I stood at the front desk for roughly 20 minutes before I got any help. The lady that was beee was kind and understanding. The room was nice and the bathroom was as well. As long as you don’t need anything the stay is not bad.
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November 2023 by Rosanne K.
Very unsafe area. The cops were called next door 3 times last night!!! That purple building is a strip club - no problem on its own- partying in the parking lot on the other side of the bushes until the sun came up - loud music keeping us awake. Girls heard screaming for help twice. Loud enough to wake us. And we are supposed to feel safe coming back here at night tonight? Nope. Don't ever use Expidia. When you have a problem they are absolutely useless! 35 minutes on the phone hearing "my system won't allow me to do that" and "I am the supervisor" and "my phone doesn't let me transfer" If you are in Customer Service please don't use these pathetic lines. We all know they aren't true and are lazy and just a way to not take ownership for solving a problem. All we wanted was to be transferred to a different hotel. Did ask for any refunds, just a safe location. They said the existing location would have to approve it which of course they aren't going to do! They only way they get people here is places like Expedia booking people trusting they'd pick a safe place!
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November 2023 by Erin Paul
My group stayed here because we had flights out of Dallas Love airport the next morning. My team felt unsafe and ended up sharing rooms instead of each having their own because we truly thought this was a "working hotel" with someone pimping out girls. I do not recommend you stay here if you're traveling alone or have kids or are looking for a good hotel.
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November 2023 by Jennifer Johnson
People are ruining the review process!! This shouldn't be about getting refunds or whatever you'd personal beef is with the property or people that run or. I depend on these reviews to find nice safe places to stay with my grandson. This hotel is perfectly fine. It isn't five star but the price point let me know that. It's not loud, filled with drugs or in a drug haven. It's a regular hotel and the staff is wonderful. I did all that worrying for nothing ( my husband reserved this). Do better people.
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November 2023 by Alex Grissom
Was a comfy place to sleep, very clean, very good value. They had gates around the parking. Breakfast was a little limited. Also, There is a gentlemans club next door. My wife was protecting me by sleeping by the door. I love her so much! ?
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September 2023 by Bella D.
Room was clean. Sheets were fresh. Bathroom was clean. It was quiet until in morning. Just general noise of checking out. The man at front desk was nice. The shuttle driver was a friendly man. My husband made it to the airport in plenty of time.The only thing I can say negatively is that the lock on the back door didn' t work. That 's not good. Anyone one could come in.
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September 2023 by KJ Wilkins
Despite the bad reviews this place was perfectly fine for me. We stayed here on a Monday so perhaps that's why we had no issues with the strip club next door. The man at the front desk told me to "wait a minute" and then made me stand there for like 40 minutes, and other comments seem to mention the same thing. The room however, was excellent. We got the suite and it was spacious, clean, and luxurious. Well worth the price of less than $100 a night. The hot tub was especially nice!Safety: No issues with crime/break ins/etc at all.
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September 2023 by Pete Granneman
I was forced into an overnight layover by American Airlines and this was the hotel that was on their list. So I was a little skeptical at first. But this hotel was great. Staff was friendly and helpful. Room was spacious and clean. The gym was one of the best for a 3 star hotel. Sure I could nit pick a few minor details at the hotel but overall great experience after much frustration with the airline.Rooms: Spacious and clean
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September 2023 by Linda Sheldone
I see that other people left negative reviews, but that was not my experience. Other than there only being one person at the front desk (who definitely needed help), everything else ran smoothly. Don, the shuttle driver, called me on his way to Love Field to pick me up and was very nice. My room was spacious and clean, and there were a lot of choices at the included breakfast buffet. I was only staying for one night, so I did not use the gym or pool, but they appeared clean as I walked past those areas. I did not hear any noise (I was on the ground floor) or see people hanging out during the night. Supposedly this is next door to a girlie venue, but I did not notice it; any buildings are pretty far off, but you could take a walk a little ways to a Whataburger. While I would not stay here for multiple days for vacation purposes due to the freeway location, this was perfect for a one-night stay if you need to be close to the airport. I saw flight crews at the hotel, too. I'm not sure what people are expecting...I paid $89 for a king suite on my Southwest app. I've paid a lot more for a lot worse, and I would not say that this was bad at all. This is much better than what I expected for what I paid.Rooms: Large room with an L-shaped couch, safe, minifridge, microwave, coffee maker. Loved the Dove products (soap bars, shampoo, conditioner, lotion)!
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September 2023 by Tasha Mora
My first room I booked on 8/3/23 was a single room with a king bed, it was clean, & smelled clean, but when I tried to book my room again that morning I was told that there was none available, even though it showed my husband had booked a a single room w/ a queen bed. I ended up with a room with 2 beds which was fine. But it smelled like mildew & feet, there was no complimentary shampoo, bodywash anything in the bathroom. There was 1 coffee. My other room had 4. I was charged quite a bit. I had to also put all my luggage in my car then move it to my room which was on the 3rd floor. Instead of allowing me to move my luggage with the carrier. So my first room was on the 1st floor toward the front of the building my 2nd room was up stairs toward the back.
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July 2023 by Tucker C.
Worst pillows I have ever had at a hotel and it's not even close. Bed easily bottom 5. Pillow was like sleeping on a thin rock. I am still surprised of how uncomfortable it was....
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July 2023 by Hannah Palmer
Hot tub worked. Pool was clean. Room was comfortable and clean. Staff was polite and helpful. Breakfast was delicious. Would highly recommend ?
