-
March 2024 by Mercedes Rodriguez
we went to this store while on vacation, Robert helped us out a lot with everything we wanted. definitely best customer service we’ve had at zales. recommend this store and the helpful employees
-
February 2024 by Diana R Martinez
Lula was great! She answered all our questions and was thorough in her responses. She helped us understand the importance of coming every 6 months for inspection. We are very happy with our rings!
-
January 2024 by Towhid Iqram Mahmood
All the employees should attend anger management sessions with an affordable psychiatrist.
-
December 2023 by David Manukjan
None of the employees approached me to see what I need, and when I said I wanted some assistance I got a bad attitude.
-
December 2023 by D O P
On Nov. 1, I went to Zales at North Park to have the stone in my wedding ring checked. I met a lovely lady named Lula. She was very pleasant, professional, and knowledgeable about diamond. Since I was not buying anything, she could have easily rushed me off, but she didn't. Since I had my band for over 20 years, we decided to send it out to get all of my stones checked. She completed the paperwork and I was on my way. I can't tell you how impressed I was with Lula! I will definitely tell my friends to look for her when they are in the market for jewelry in the future.
-
October 2023 by La'Toya D.R.
Decided to get my husband another wedding band. The SA was kind and patient while my mother and I tried to decide on which band to get him and which one would fit his personality better. SA even joined in our FaceTime with my husband as he looked at the rings. overall, we were satisfied with the service we received. Thank you!
-
September 2023 by T Sargent
Ordered a gold chain on line but it was not what i needed. I returned it with Ms. Bonita. They were 15%off that day for the one I wanted. The next day they were 40%off. Ms. Bonita called me and inform me i could come back in and they would refund me the difference! Now that's customer service! This is the kind of service that retains customers! Thank you so much Ms. Bonita for the A+ service.
-
August 2023 by DTXV13 Vaughn
I order a 300 dollar gold necklace for my daughters 5th birthday with a heart pendant with then two hours the gold chain broke, so I got her a new chain and put the pendant on then the diamond pendant fell out all in 24 hours completely waste of 300
-
July 2023 by Dien Truong
This store is a joke. I own a $4500 diamond that I got from this store. A MONTH LATER, the diamond is loose and I can hear a tacky, low quality rattle from it, every time I move my left hand. I called them for guidance and they wanted to charge me $80 to fix “because I didn’t buy an extended warranty”. You would think that the warranty period for something that costs almost $5k, would be more extensive, along with the durability.They also don’t tell you that the warranty is 30 days FROM TIME OF PURCHASE - mind you, it took 3 weeks for my diamond ring to arrive, so ultimately, I had only 1 week of grace period.It’s not about the money, I was gifted a $4500 rock. You tell me how the conclusion of this situation should pan out.
-
May 2023 by T Family
PJ did a phenomenal job in helping us purchase my husbands Movado watch. She was so kind and helpful. Amazing customer service!!!!
-
May 2023 by Melody Rose
Went in today looking for an engagement ring on a budget and when I told her I wanted something 1200 and lower she immediately told me I would find nothing. I didn’t catch her name which I should’ve but she was a black lady wearing a pink blouse and black skirt. She was on her phone the entire time while speaking to me never making eye contact. They were busy and I was serious on walking out with a ring but she didn’t seem to care to make a sale. Never offered to sign up for a card or any kind of alternatives. They had a very small selection which I was surprised and disappointed. She walked away after five minutes of helping me and stayed in a corner on her phone once again, another gentleman tried to help me but I just couldn’t find a ring I liked within my budget. Sad :(
-
May 2023 by Daniel Culver
PJ Ward was absolutely exceptional today! She helped me select the perfect necklace and diamond earrings for my mother. She’s going to have an awesome Mother’s Day now thanks to PJ!!
-
May 2023 by Francis Smith
Thank you Lula so much for your help and patience.
-
May 2023 by Ann Marie Flusche
PJ Ward provided great service! She helped me pick out the most amazing necklace.
-
April 2023 by aynalem gebretekle
I have known her for 16 years. She is the one who helped me when I bought my first ring. excellent customer service.
