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July 2025 by Ron Person
Andy, Nick, Dani and Rebecca D. Are great representatives of your company and humanity as well. I am 65 years old. They take time explaining the features and benefits of your products and services in a way I can understand. So I can make an informed purchase decision. I recently bought a Razr 2025 and an Argom C70 watch. Which will help me and my medical staff monitor some of my body systems which will result in an early warning system to give me an increased standard of living. While hopefully reducing health care costs. This is not an isolated incident, I have been to this store before and they always uphold a standard of excellence. Thank you and your company for hiring in my opinion great people, both technically and with personable personalities.
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June 2025 by Dana Stockton
The service at my local Cricket Wireless was prompt and courteous and the person who changed our my screen protector was very patient
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May 2025 by Paulo Navarro
Andy was great! Andy was patient and answer every single question I asked! She was kind! If I could.give her 10 stars I will!
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May 2025 by Robert Rangel
Andy was great, great service and phone cleaning 🧼
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May 2025 by Marlene Villanueva
Best place EVER !! Danny and Nick AMAZING very helpful!
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May 2025 by Tina Hershey
Thank you!
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April 2025 by Momma Bear
Best customer service ever! Come see this team for all your wireless needs. They are the best!
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April 2025 by Kara Gierisch
Come in and see Rabecca and her team for your wireless or home internet needs! They are super helpful and had a great service!
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April 2025 by Renelynn D.
Quick, easy and affordable.. this location is always reliable and provides the most helpful service no matter the day. Thank you for helping me today! Andrea, Rebecca and Nick were who I had the pleasure of being with today.
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April 2025 by Skydryn
The customer service line has nothing to do with the location! the below review does NOT show what the reps at this location are capable of. They are more than helpful, come inside instead of dealing with customer service on the phone! They are a GREAT TEAM!! Thank you Decatur!
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April 2025 by Chad Lepak
I called cricket during buisness hours, and was told I would wait 8 minutes. 8 minutes later I was told 27 minutes of a wait. Now at one hour and 18 minutes it's still giving me options to talk to an operator. Before 900 pm central time the prompt is telling me I can still talk to an operator. I'm so disappointed, this is an emergency situation and their customer service and tech support will not answer so I van connect with my fiance that is miles away and is in need. I'm disappointed in this company would not recommend them to anyone. After it being an eight minute wait to a 27 minute wait and now it's over 80 minutes waiting, shows the care and customer service they represent and uphold. This isn't the first time. It's just the first time I've left a review
.DO NOT USE CRICKET ! THEY WILL NOT HELP U IN CASES OF EMERGENCY, AND WILL HAVE I WAITING UNTIL AFTWR BUISNESS HOURS AND HANG UP AND SAY ITS TOO LATE. THEY ARE NOT A USER FRIENDLY COMPANY. THEY TAKE ADVANTAGE OF PEOPLE NEWDING EMERGENCY COMMS. ID ADVISE TO CHOOSE ANOTHER COMPANY
....I stand 10 toes on my statement. I've screen shot the times and vitual chat reasons. They will leave u high and dry with no comms to your important family members. Forget cricket and get metro or tmobile or sprint or att. I promise, if customer service and immediate repairs due to their wrong doing is important....drop them ASAP
..MANY companies can offer you cheaper plans and even give you more
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April 2025 by Alaysha Trester
Great customer service, Dani was very patient with us and super funny and very helpful overall a great experience!
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March 2025 by Mandy Pace
Just switched from Verizon and we had a 10/10 experience. Nick was attentive, quick, and so nice! Wish we would have switched sooner! Thank you!
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March 2025 by Maddie Flores
Danny was EXCELLENT help. After hours of difficulty with a repair shop, Danny was quick to fix the issue all with a smile.
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March 2025 by Andrea Acosta
I just wanna say, the folks here are very attentive and ready to service you immediately. Manager Becca is the best in the biz 🌟
