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February 2024 by Nick Ditmore
Really kind and nice served me fast and did their job correctly
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February 2024 by Don Long
so far they've done all they can to help me don't have anything negative to say
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February 2024 by Lynn Boyd
It forces you to give at least one star before you can leave a review. I would give it negative stars if I could. When I get this prescription filled, this is the last time I will ever go to Decatur CVS. It is absolutely the most unprofessional and worst Pharmacy I have ever dealt with. A lower price is not even worth, these people. I’ll pay more to go to a non-PPO Pharmacy from now on out. Tried reaching them was on hold for 38 minutes called Back and was on hold for 15 minutes before I finally gave up. Still do not have the information I need for my prescription.
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February 2024 by Jace Holden
This place should not even be a thing here. They don’t know which way is up and the app and phone lie by saying it’s ready for pick up then you get there and have to wait an hour for said pick up.
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February 2024 by Christy Askins
This is my 3rd phone call this morning I've been waiting a total of over and hour for someone to answer I made sure it wasn't there lunch break. It's beyond rare that someone even answers my 2nd phone call while waiting it hung up on me. This is ridiculous I'm stuck at home and just need to know if my prescription is ready and no one wants to answer. I really can't stand using CVS pharmacy in Decatur, pharmacists are usually snippy and rude and take forever. It's very rare I get someone who's not rude and in a horrible mood.
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February 2024 by liz belser
If there was a zero star that’s what I would give. I tried multiple times to call and never got an answer. So I drove to the store to try to pick up a prescription from the day before. When I get there they say they don’t have the medicine. Why couldn’t you call or text to tell your customer that.They didn’t seem to care.
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January 2024 by Phillip Davis
Absolutely abysmal customer service. The lady (manager) is snarky and condescending. Refused to fill prescription because it supposedly lacked billing code and would not contact DR to get the code , contrary to the automated text they sent that said they were contacting DR for additional information. I tried to provide them with the code the I called to obtain and they still wouldn't take it wanted DR to resend new scripts.. No wonder this store is rated so poorly.
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January 2024 by Anthony Bianchini
WORTHLESS pharmacy here, take your business elsewhere. They don't answer the phone on purpose. Rude, unhelpful, unprofessional when you go there in person.
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December 2023 by Noah Peterson
Very kind and professional staff.
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November 2023 by Kelly
Pharmacy is worthless Sunday opens at 10am they didn't show up til 11:15 .hour and 15 minute wait for them and very unprofessional and really don't care what you think about it .POS place never come back here .
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November 2023 by Barbara Rucker
Very unprofessional pharmacist. Transferred to voicemail when requesting to speak to pharmacist, called back and line was hung up after waiting 20 min. Pharmacist seems very bothered with requests from another healthcare professional. Never again, taking business. Elsewhere!
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September 2023 by Tracy Rowden
Greg and the Team have genuine sincere kindness. And that goes a long way. It makes your day abit happier.
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August 2023 by Julie Burger
Moving ALL our RX business ASAP! My husband went to fill his meds, as we spend quite a bit here every month. One the REFUSED to fill cuz it was FROM HIS DR AND NOT A "PAIN MANAGEMENT CENTER"!?!? So you can have a perfectly good RX for a perfectly good reason, and..... NOPE! I called to speak to their manager, who was a total BRAT!!Insane. Horrible customer service. Done with them!Update, we had to go here cuz...Sunday and it was even worse! Rude lady, didn't take blue cross, didn't have all.meds needed. So Walmark helped us! Still hate CVS!!
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August 2023 by Gwendalyn Arnold
CVS Pharmacy In Decatur, Texas. Is my favorite ❤️ store. I will always give this store a Five Star ⭐️⭐️⭐️⭐️⭐️ Rating. They are always Professional, Compassionate, Trustworthy, Caring. All The Employees Are Always Friendly and Supportive. I can always count on them for allMy needs. They have always had everything I have ever needed. God Bless Everyone Who Works For CVS Pharmacy. The Manager’s are always super helpful and Knowledgeable about everything You need. Everyone at this store in my opinion need a pay raise.Sincerely,Gwendalyn Vogel Rhome, Texas. 76078
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July 2023 by Margaret Crawford
Pharmacy tells me.medication is not covered under insurance, I paid cash, then found out it was actually pending approval from insurance company.
