James Wood Hyundai is a family-owned dealership serving the Decatur, Fort Worth, Dallas, and Keller areas for over forty years. Customers are at the center of its focus. The dealership provides an updated selection of new and used Hyundai vehicles, including sedans, crossovers, SUVs, and coupes. Reviews highlight exceptional and accommodating service across both sales and service departments. Sales staff are noted for going above and beyond, exceeding expectations, making the entire process smooth, and offering patient explanations. The finance team helps by explaining details and making paperwork easy. The service department receives high praise for being very accommodating, providing courteous and top-notch customer service, and completing repairs efficiently. Amenities like snacks, free coffee, and a kids' area are appreciated. Customers report feeling no pressure during interactions, only caring customer service. The dealership is commended for keeping customers abreast of situations during lengthy processes and for stepping up to take care of any issues after a purchase. Multiple reviewers state they would highly recommend this dealership for purchasing a new or used vehicle or for service needs, with some choosing to bypass their local dealership to return here.
We called on Christmas Eve and talked over the phone with Andrew and made a deal. We drove over an hour to pick up our new Palisade and we had the best experience from start to finish! I would highly recommend Andrew and the team at James Wood Hyundai!!
November 2025
Had a GREAT experience with Dewayne Plumlee and the General Manager. They worked hard to make sure everyone was happy, and delivered 5-star service.
October 2025
Everyone at James Woods Hyundai is always friendly, helpful and professional. They take good care of their customers.
