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December 2023 by Patricia Reho
Gilbert Perez at the ACU at the Deer Park location is amazing! Today he helped get a loan. He is professional, friendly, and goes out of his way to provide the service that his customers need. Today he went over and beyond the call of duty. I had lost my wallet today and since ACU was the last stop I made, I went to Gilbert to see if I might have left it in his office. He checked his entire office but didn’t find it. He went further to check the camera footage but did not find anything. I left his office to go look further at home. He told me he was still going to continue looking further and would call me. I did find it at home and I started to call him to let him know but he called me first. I told him I found it and let him know how much I appreciated all his help. He did not have to do this but he took the time to help me. Again, he went over what he needed to do to help a customer. There needs to be more people like him. He first started out helping me with a loan but ended up going so much further to help me in finding my wallet. Thank you, Gilbert, for all that you did for me today. You are not only an incredible asset to ACU but also an incredible human being!
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November 2023 by ahtrevino
This was the best experience I have had with any bank thus far!! A few weeks back. I tried to go to another bank to make an IRA deposit. I was treated very poorly and was very upset on how I was treated. After leaving I started making calls to see what other bank could help me. By this time it's a quarter to 5. When I called ACU I was transferred to Gilbert in Deer Park. I explained what had happened and what I was trying to do. He was very understanding and apologetic, which eased my mind. He said to stop on by and he would help me, and he did! I was able to open up an IRA account and make the deposit all on the same day. He is what we would call a great example of what customer service should be like!In my opinion, he deserves some kind of recognition, award, gold star or a day off. Really, all of the above. Because of Gilbert I would recommend anyone I know to his location at ACU. He has restored my faith in the CU banking system. Thank you again Gibert, you're the best!!
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October 2023 by Thad Becton
I cannot say enough about Gilbert Perez and his team of professionals at ACUTX Deer Park, my experience since joining this bank has been a pleasure. I have and will continue to refer others to ACUTX Deer Park and can’t thank Gilbert Perez and his team of professionals enough for all they’ve done and continue to do to assist me in my banking needs.
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September 2023 by Joshalyn Toliver
Jason was very helpful and so polite and patient. I wish more workers had good customer service skills. I know in the future I wouldn’t want anyone else to help me. I will always ask for him.
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August 2023 by Sydney Soto
Gilbert at the Deer Park Branch helped me out and was so nice, patient and understanding. He helped me get a resolution to my issue within 1 day! I highly recommend ACU to anyone for their customer service!
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August 2023 by giovanna garcia
I got a wonderful start on my credit journey with Mr. Perez's help. He showed me how important it is to keep good credit, and I used to worry about it. But he explained how it's important for my future. I'm really thankful for his help and support. ACU is lucky to have someone like him who is dedicated and reassuring.
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August 2023 by Chris Gwinn
Recognition to Gilbert Perez, he has been so helpful and friendly throughout all the time we have been baking at ACU. I highly suggest anyone looking to bank with ACU, to go speak with Gilbert and he will make you feel right at home.
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August 2023 by Janice Peikert
Gilbert is always very helpful in answering all my banking questions. He is my go to person at ACU whether the issue is relating to my mortgage account, the estate account I am managing, or my personal accounts. He always makes time for me both in person and over the phone. He always greets me with a smile and is very personable. His strong customer service skills help me to feel comfortable and welcome and keep me coming back knowing that I have an advocate. I am thankful that Gilbert is my banker. He is a true asset to the ACU banking community!
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August 2023 by Martin Kei Tamayo
Aka Jesse Tamayo, I would like to thank ACU TEXAS for their great customer service and understanding of my families needs. G. Perez was attentive and thorough to ensure I received the right loan product for my lifestyle. I highly recommend ACU TEXAS if your looking for a solid bank with homestyle care.
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July 2023 by Lynda M.
Excellency in customer service and pleasant surroundings make this a five star review.
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July 2023 by Jina Chauvin
My husband and I have been members since the 90's and started at this location. The continued service of excellence is why we are still members. I give a huge THANK YOU to Gilbert and Jason for the ease of our financing
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July 2023 by Misti
Been banking with Acu for at least 12 years. The best of the best. Monica has always been one of the easiest people to deal with and get everything taken care of for me.
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July 2023 by Rhea President
I’ve been a member of ACUTX since 2001. I have always received great service and Monica Martinez is my go-to person for my banking needs. She is the face of ACU in Deer Park. Thank you for all you do, Monica!
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July 2023 by Cheyenne Lee
Monica is the best ever! I came in needing a loan for my broken AC and she made the experience so nice and easy! 100/10 recommend this branch and Monica to help you!
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July 2023 by Eric M
I had an issue with my account and Monica was quick to assist and help me get it fixed today. She is the best!
