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August 2023 by Adams Family Household
The absolute RUDEST most UNHELPFUL receptionist who will literally hang up on you for no reason. The dr’s and p.a’s are so kind and helpful but dealing with the monster that answers the phones makes it not worth going here. Wait times are always an hour minimum even when the waiting room is empty, and the people at the front desk are awful. Idk how they can have this many bad reviews for their front desk staff and still keep them employed.
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August 2023 by Overlord Maleficent
Always so rude when all I need is a refill on scripts, or need to see a doctor. I hate coming here, but I keep coming bc it's convenient. I need to find another clinic. Sometimes I'd rather be sick that have to come up here.
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June 2023 by Leslie Pinkerton
I’ve been coming here for the last four years & I am always treated great when I come here for my annual wellness. Normally I’ll see a PA or NP but this time I was able to meet Dr. Metz and he is wonderful. He’s very personable, encouraging, & knowledgeable. The tech/nurse who did my vitals & weight is always sweet! & I am always poked once when their lab tech draws my blood!!! Ive never had issues with scheduling appointments but for some reason this time, I did. I scheduled my appointment on June 1st for June 27th at 0820 but when I checked in, it showed I didn’t have anything scheduled. The front desk ladies worked promptly to get me in so that all worked out! I’ve read other reviews where this has happened or the front desk are rude- That was not my experience at all & has never been but I feel I am also an understanding & respectful person so… anyways, I highly recommended this practice!
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May 2023 by Luis G.
Had a fallow up appointment for 9:30 am and set in the waiting room for over an hour unacceptable if you ask me why even have an a appointment.
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April 2023 by Teresa K.
The worst front desk/patient service ever! I started seeing Dr. Metz 30 years ago and in the last 6-7 years this place has gone downhill. So many mistakes on prescription refills it's sad...wrong dosage, wrong refill amounts; it takes forever to fix and they always have an attitude, even when it's their errors. If I could give negative stars I would!
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April 2023 by Anivete T
I'm giving this place four stars only because of the level of care they have provided me. The Dr's are lovely, however the front desk staff is not pleasant to talk with. Specifically the older lady who works the front desk. Her tone and body language are very difficult to understand. She's very direct with her words and almost seems callus. Which is confusing, because I can clearly hear here talking pleasant to others...Shes hit or miss, I guess depending on the situation...I came in for a wellness appointment and they claimed I was not on the schedule. Last time I was here I heard her tell a gentleman the same thing for his wellness exam. She just seems so cold at times. Now maybe it's just her personality. Direct.... She then asked me a question about the "the family said or the industrial" side... I had a hard time understanding her, so she repeated herself. I've been a patient here for over a year now and I had never been asked that question, so I was unclear what she meant. I had to ask her.. "what's that"... Shame on me for expecting her to explain it. It is like the moment they do not show you on the schedule... They stop helping... And then it's like.. "what do you want me to do, you're not on the schedule"... Shame on me for not getting a confirmation... However, when a person calls in the office and sets an appointment, one can only assume it is actually set... This office would be so much more pleasant if the lady at the front desk tried to be more compassionate towards others, kindness goes ALONG WAY. I don't know why she picks and chooses who she's nice too. But this is just one person's opinion. Let the reviews speak for themselves.
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March 2023 by ・rxsewatxr
I know there are bad reviews here about only getting to see pa's and not doctors but one of the pa's actually caught something when examining my mom and referred her to a cardiologist and found she needed a pacemaker. She is completely dependent on one and it was serious she has since had stints as well but had no idea she had heart issues before the pa so I'm grateful!
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February 2023 by Mandy Smith
The front desk of this office is terrible! They are rude, and do not help you at all. I will not be returning, even if the Dr. Is wonderful. I will take my business elsewhere.
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February 2023 by shelby salisbury
I would like to preface that I adore Dr. Metz, the nurses, and nurse practitioners. However, every experience I have had with the front staff has left me feeling disappointed and hurt. They’re rude and DO NOT care about the patients seeking basic help. As an individual working in health care, I am consistently appalled at the front staffs’ lack of professionalism and simple human sympathy.
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February 2023 by Kim Mims
I only came in for lab work. I waited 55 Minutes in the waiting room. And then they charged me $35.00 for a nurse visit. I never seen the nurse. I asked why I was being charged for seeing a nurse when I never did. I was told that is how they charge for a lab visit. TOTAL SCAM. Been coming here for years. I am changing doctors.
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January 2023 by Shannon V.
This place is a joke....the local vets provide better care to dogs then this place does to people. As well as the office staff is useless, When asks to put a new contact on a patients chart so test results could get to the patient. The reception representative held up his hands and said "I don't know what I would do with that information". All that was needed was for the information be put on the patients chart so when results would go where needed. This is not the first time issues have come up with this practice. Other issues is the unwillingness to listen to a patient and going off on tantrums about issues not regarding why you are seeing the doctor in the first place. They do not listen and do not provide antiquate service or care to the community and the AMA should investigate them to see if they should even be in practice. If you have an emergency call an ambulance and go to Spokane.
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December 2022 by Stacey Barrera
I myself had a horrible experience with the front desk. Working in health care I understand that these times can be very difficult for the front desk staff, so I let it go. But when my husband had a negative experience with the same front desk, I have to speak up. After 20 years it may be time to find a new clinic. Absolutely no excuse for being rude and condescending. It’s so unfortunate because the Doctors and Practitioners are amazing. So disappointed. I’ve heard the front staff was rude. I just can’t believe it’s true. I don’t know what happened but I hope for the sake of the clinic this attitude changes. Perception of care starts at the door.
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November 2022 by J H
Prices are ridiculous. 185.00 just to step in a room. All I needed was x-rays not a consultation, and then you have to pay an arm and a leg for x-rays. This place doesn't care for patients on a personal level at all! It all about the almighty dollar! My advice is find a place that is reasonable and a physician that became a physician to help people and not to line their pockets.
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November 2022 by Cindy Stanfield
My family has been seeing Dr Donald Metz for decades. In fact, we moved 70 miles away and still see Dr Metz routinely. He has my full confidence and support. He always points me in the right direction when specialists are required and more than ably treats current conditions. He is friendly, kind, thorough, compassionate and attentive. I hope he never retires!
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November 2022 by Robin Smith
The front office and staff that answers the phones are absolutely the rudest. Not helpful or kind at all. I’ll go somewhere else where they do not treat people that way.