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December 2023 by Jisoo Kim
Came here to get my eyeglass + contact lens prescription (~$100). The office staff was nice, but I was not aware the exam was hybrid (via online). The eye doctor did not even ask my prior prescription not elaborate on any of the tests we took. After the eye exam she just hung up without asking if I had any further questions. Anyway, after I get my prescription I go online to purchase contacts. The doctor listed on my prescription was not the doctor who performed my eye exam and Target Optical cancels my order and replies “Unfortunately your order has been canceled. Either the doctor’s name you provided was not found or he/she did not recognize your prescription.” The entire experience here was a waste of time, I am only thankful for the office staff. I would not recommend this place.
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October 2023 by Alfred Baber
I guess things have changed since last summer? Got an exam and contacts last June, now time for another set. Come in to get examined by an Indian doctor and she can’t manage to get me better than 20/40-20/50 range. Walked out not getting charged for a worthless exam, at least.
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September 2023 by louisito medina
I'm a walk in customer and Chelsea greeted me as soon as I walk in...she was very helpful and made me comfortable and I got my glasses and exam done here and I'm excited that I came...what's funny I just left walmart about to make a appointment and I saw this place to just check it out and wow Chelsea was great...glad I stop in
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July 2023 by Alexandra Brink
Went in for a contact and glasses prescription appointment and the attendant was helpful and nice. Found my pair of glasses and got the free trial contacts after the exam. Overall it was a good experience.
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May 2023 by Rose Gonzalez
I went to my appt. Not knowing what to expect. Well Chelesa Rocha made me feel so comfortable. The whole process went great. I would highly recommend them
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April 2023 by Jaileen Arispe
I LOVE this place so much! Always have the best customer service!! ? Alexa was sooo nice she helped me find my glasses in less than 5 minutes!!! ?
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March 2023 by Avenging Narwhal (Avenging Narwahl)
While on vacation (we're from Wisconsin) I ended up ripping one of my contacts. I ran in and the staff was super helpful and I was able to get some replacements. If Im ever in the area again and need more contacts I know where I'm going
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February 2023 by Fajita C.
This is my second year in a row I used My Eye Lab DP. I had no issues last year. I would say that the eye exam and fitting portion of my experience was standard. However, the reason for the 1-star review is that once there was a problem, they were very unresponsive. Long story short...the staff did not inform me up front BEFORE running my FSA card through the machine that there was a FEE for using that FSA card or any credit card. This caused a problem because my receipt had one total and the amount they charged my Payflex was another. I got audited. Because I could not get an answer regarding the discrepancy for 5 phone calls (a tornado dropped a tree on my car or I would've gone directly to the store), Payflex froze my account. Once I finally learned what the problem was, I talked to Payflex and got it all sorted out. Because the store took no action to assist me, they lost a customer over a $12.63 fee that could've been discussed up front and a cash payment could've ensued. I then would've submitted the receipt for processing with my Payflex. Great job, Deer Park. Thank you for dodging what should have been a simple explanation.
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January 2023 by Kassidy
I went in for my eye exam and Lisa and Alexa were so sweet. They had great customer service and answer all of our questions. Highly recommend this place if looking for great customer service
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January 2023 by Aleesha Williams
Babbyyyyy let me tell you about Ms.Lisa !!! SHE WAS AWESOME SAUCE.She went above and beyond . She was patient and very helpful. Customer service is EXCELLENT. Great things are coming your way Ms.Lisa !! Keep it up . Thank you again
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January 2023 by Beverly
Excellent customer service. Walked in off the street 3 days before Christmas, got my glasses fixed for free. What better can a person ask for thank you Eye lab!
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January 2023 by Twitmo Inmate
Valeria helped me today and she was amazing. The entire process from the eye exam to ordering contacts and glasses was extremely easy. Will definitely go here again.Dorothea
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January 2023 by J.D.
I recently tried EyeLab .As soon as I walked through the door Valeria and her manager gave a very sincere greeting .Valeria personally assisted me through out the process. The process is a little different then I am use to but.the process is pretty fast and thorough. I felt relaxed and comfortable. I would suggest others to try them .Thanks for you help.
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January 2023 by Nicole Ramirez
Chelsea Rocha was is the most helpful worker here. She’s so kind and sweet. She’s so easy to have conversations with. I recommend her!!
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January 2023 by Katie Riedinger
Unethical, bait and switch business practices are employed here. Before my appointment, I asked for the deal advertised in their window - eye exam and two pairs of glasses for $59. I was told that deal is expired, now it's $95. I asked them twice to honor what is literally on the sign in their window. They refused, so I left. I will also be filing a complaint with the Better Business Bureau.
