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September 2023 by greed gaona
Couldn't give it less stars, but bank will give you issues around every corner. Had overdraft turned off from the beginning and still get random overdraft adjustments and fee. Always confused about where my money went, app is lacking in services, low quality and crashes regularly. Customer service is decent most days but not always helpful. Bank has left me stranded with a random negative balance late at night more then once only for me to call in the morning and them say it was a system error. ?
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September 2023 by Felipe D. Garza
I have been a long time member with border Federal and I have seen the Credit Union Expand and provide services to Eagle Pass and other nearby Communities. Border Federal has a professional staff that is proficient and know ledgeable with all my needs. I have my mortgage and Vehicle loans with BFCU and they were able to help me lock in my rates when they were low and make my payments more affordable. I continue to be a member at BFCU and I have referred a few friends that moved to Del Rio to become members. I am amazed by all the fun events that BFCU puts together and how they give back to the Community. I bank at various credit unions and by far, BFCU is the Best!nowmy payments are a
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September 2023 by Sarah Duarte
this bank sucks they locked my account for suspicious activity and its a huge inconvenience that they dont have a way to verify your account without coming i work long hours and and not locked up in a office like they are i work in the heat and am not able to just run down there when they want me :|
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August 2022 by Jarrod Lang
Berder federal credit union has been my Banks sense I was little boy my mom put allowance money into. I’ve had it for over 30 years might’ve changed the account number once. they’ve always help me with my accidental overdraft they reverse the overdraft charge. Even though it was my fault they have the common courtesy to realize we don’t have enough money and cut us a break. Even though the lines for other customers might be long or something .but lines are long everywhere and it’s worth the wait for good servicethank you and God bless this company and employees my name isJarrod Paul Lang “This is a real review. They help me through bad times”.pic is me as a little boy
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May 2022 by Sta Cey
Aside from their systems always being under maintenance (apps/computers) so you can’t access your account info, either their turn over in tellers is so frequent that they don’t know or aren’t well trained on their own policies so they misinform customers. A combination of these things happening frequently is why we decided to close out our account. Please, do not contact me again about my review BFCU, there’s nothing you can do to fix it as far as I’m concerned. Too little, too late… We’ve already moved our business to another local bank. Try attending to your current customers.
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April 2022 by Brianne Martinez
Had an amazing experience with car loan specialist Mary Balderas in Eagle Pass! I’m so glad I went to her for lending, she was an absolute pleasure to work with. She helped me get the best rate and was so sweet and patient with the whole process! I definitely recommend her if you are looking to buy a car. 10/10
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April 2022 by Patricia Hernandez
There was no welcoming me as a new member at the bank customer service Is needed.
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April 2022 by Mauricio Figueroa
When I really needed it my card was deactivated for no reason. I'll be switching institutions asap.
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March 2022 by Valorie Wiley
Worst service i have at Border.
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January 2022 by Marcelino Arredondo
Disappointed at there way of making me stay with no active card, it expired before the new year & totally forgot about getting a new card.( Everyone Has A Busy Life) So I called today and lady said oh you should have gotten one a month prior to your due date (which I didn't). Then comes back to say oh it said it was a bad address & I've gotten mail there before, which I didn't understand!? I never received call/email/txt saying my address needed to be updated or it was bad. I told her well I need a card & either I needed overnighted to me. Then wants to say its a $6 charge Haha now why, would I pay for them to send me a card when its their job? Right? I mean just the way they wanna charge $5 Royal Checking Fee. They should be able to wave the fee, but I had to make other arrangements for card to be sent to me. Get it under control BFCU.
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August 2021 by David Cardona
Mrs. Susana Mendez and her superior knowledge was a God sent to us. The time and energy she put forth in helping us were so greatly appreciated. She took the time to explain to us our options and the best possible service was on full display...We have been members for quite some time and she has always been willing to listen and give the best of herself to help.Thank you Susana! Border Federal Credit Union has never disappointed us!
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April 2021 by juan angel
(Translated by Google) excellent service and customer service, they explained to me in detail what I needed to know and all my questions were answered and very well explained(Original)excelente servicio y trato al cliente, me explicaron detalle a detalle lo que necesitaba saber y todas mis dudas fueron contestadas y muy bien explicada
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February 2020 by Joseph Adeen
Wat is the limit to get the income tax done for free? Anybody?
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September 2019 by Kiko vazquez
Had to wait at Drive-thru for about 20mins. Please pick up the phase.
