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December 2023 by Peggy Harlan
Every employee I have encountered is friendly and attempts to help. My poor review concerns Call 24, which I have depended upon for years.It is no longer dependable. It has supplied incorrect balances and incorrect cleared checks - - a bookkeeping nightmare for those of us unable to come in person.I’ve never before considered closing my accounts with Border Federal but my trust in its integrity has been jeopardized.
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July 2023 by Sarah A Calvetti
It is unbelievable how greatly they facilitated the process of obtaining a personal loan!!
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May 2023 by Petra Ortiz
Associate was super patient and supportivewith resetting my account password
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May 2023 by SANDY PEREZ 1970
IM SO GLAD TO SWTICH BANKS THINK THIS IS THE BEST
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April 2023 by Christina Cruz
The staff at the Crystal City office were very helpful and pleasant. Put my mind at ease in opening up a new account.
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March 2023 by Bob Klapetzky
I went in with my elderly Mom to help her make some complicated arrangements and Mrs. Brijalba was exceptionally knowledgeable, professional, effecient, and pleasant to deal with. I am retired from finance and had several SEC licenses. Great work Mrs. Brijalba. Also the Manager Mrs. Martinez had reached out to help on her own initiative offering to help in a very kind and professional manner. THANK YOU!!
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December 2022 by Pamela Thomas
Elena was extremely professional, courteous and patient. She assisted me with a debit card and direct deposit request. I appreciate her attention to detail. Member Service Representatives like Elena make it a pleasure to do business at BFCU. Thank you Elena!!!
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December 2022 by Sandra Lara
All very knowledgeable and helped me with meeting my goals in managing my credit record cleared and very patient THANK YOU MONICA & MARIANA ??
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October 2022 by Benjamin Hawkins
Sign on door and online says the bank closes at 1pm on Saturdays. Arrived at 12:50 to make a quick deposit. Doors were locked and the bank was closed.
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September 2022 by Bobby Jimenez
I think BFCU is doing great! Giving back isn't something that bank institute do.
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August 2022 by Joseph Lauer
I've always had outstanding experiences with BFCU. Entire staff are very knowledgeable and professional.
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July 2022 by Hector A. Lopez
Member services associate Elena was very courteous, attentive and very knowledgeable. Definitely took care of all our concerns.
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July 2022 by Joe Cruz
Best place for all banking & financial needs. I've been a member since 2003 and I love it!
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May 2022 by Sta Cey
Aside from their systems always being under maintenance (apps/computers) so you can’t access your account info, either their turn over in tellers is so frequent that they don’t know or aren’t well trained on their own policies so they misinform customers. A combination of these things happening frequently is why we decided to close out our account. Please, do not contact me again about my review BFCU, there’s nothing you can do to fix it as far as I’m concerned. Too little, too late… We’ve already moved our business to another local bank. Try attending to your current customers.
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April 2022 by Brianne Martinez
Had an amazing experience with car loan specialist Mary Balderas in Eagle Pass! I’m so glad I went to her for lending, she was an absolute pleasure to work with. She helped me get the best rate and was so sweet and patient with the whole process! I definitely recommend her if you are looking to buy a car. 10/10
