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September 2022 by Jan M.
I was looking at lawn equipment to purchase and did find what I was looking for without any problems. I'm usually a shopper that goes in with my mind made up to what I want and don't want to haggle with people. However, the whole time I was looking at and comparing equipment the one HD employee that was hanging out in the same aisle I was in did not even acknowledge me. He hung out in the area without even asking if I was looking for anything in particular, so not sure what his purpose is at HD. I had no problems finding what I wanted along with a few extra tools and the only employee that I encountered that actually had customer service skills was the young lady at the registers to assist people locating goods or checking out. *If you appreciate minimal customer service skills and just an acknowledgement of your presence there are other options in Del Rio, not many but they do exist.
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December 2021 by Meza Gerardo
Really busy customer service was really fast and on point
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December 2021 by Lisa O.
Luis helped load my vehicle and was very courteous, helpful and professional. He was very careful to not let the supplies damage my vehicle and friendly. He goes to DRHS and is a great example of a hard worker and awesome employee to have representing Home Depot.
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December 2021 by Cathy R.
We looked everywhere for someone to help us as HD looked like an abandoned store.We concluded it was their supper break. Finally we came upon Brandon. We had been looking for another Delta faucet set for the bathroom. We had found one and needed a match. The one we had found had been on the bottom shelf. Brandon got down on his hands knees then chest so he could extend his arm in and grab his findings which was another same set. Thank you, Brandon, for being so persistent. He is a super employee.
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October 2021 by S S.
Ordered something online which is said to have been delivered to store. This is the third time we have been to pick it up. It was apparently damaged by the shipping company and sent back, no one has told us until now, just that they could not find it. It took over an hour for them to figure it out this time. They now don't make the product anymore. Absolutely ridiculous. One side has no idea what the other is doing.
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March 2021 by Janie Calvillo
customer service personnel don't know the meaning of customer service !!
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September 2020 by Norma Segovia Sandoval
We came into Home Depot early in the morning at 6am. Right away a man named José Rosales came to help us. He was very knowledgeable and helped my husband find everything he needed. He even went above and beyond to help find one last item. I commented to my husband “he’s a hard worker” So I asked him if he was new. He said “no ma’am, I’ve been here 13 almost 14 years. He said he was the manager for that department. To Home Depot managers, “make sure you reward this hard working gentleman you have working there. It’s hard to find people like him!” He takes pride in helping customers
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July 2020 by Marybell Bermea
good service good products good prices
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May 2020 by Ayala Nells
management is horrible employee's are very rude and lazy.
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November 2019 by Vanessa Ortiz
great customer service always
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May 2019 by Mia M.
This store really lacks in customer service. I think the workers just believe that it's okay to take their sweet time and keep customers waiting way too long for help. I came here with my family to get plywood cut and we waited a whole damn hour for someone to come help us after calling the front desk and asking several workers. And even when they came, they took a long time to actually cut the wood. This town, though, doesn't really have anywhere else to go to get home items, so we're sort of forced to keep giving this place business.
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March 2019 by Jamie Grimes McFarlane
Great Store with Friendly & Knowledgeable Employees. Easy & quick in & out!
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October 2018 by April Rodriguez Aguilar
Excellent customer service and very helpful
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May 2018 by Sam M.
Go somewhere else, not a good store! The store manager personally refuses to give the normal Home Depot military discount- first and only store I've ever seen this. I call Home Depot headquarters and they were shocked that a store manager would do this and so am I. Boycott this store until they get the message and start treating the military right!!