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September 2021 by Martha Trevino
Very helpful and accommodating.
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December 2020 by Maggie Dyck
This was the worst experience I have ever had with a truck rental place.We reserved a truck for a 4:30 pick-up through our phone, got to the truck, and... The keys weren't available. We called the posted number, and got a voicemail. So, we called U-haul to try to figure out what was going on. U-haul called their regional manager, who then called him. Juan said he had a family emergency, which we could understand, and that he could have the truck ready by around 7pm.So we came back at 7. We have *currently* been waiting 35 minutes for him to show up, texting and calling the number. No answer.So, in talking to my friend explaining what's happening, *he* calls the Juan, who answers, and then says we can come back at 9am tomorrow morning to get the truck. Mind you, he has not been in contact with us, and we've been waiting for him to return our calls for over an hour, while also sitting at his business for 45 minutes now.At this point, I'm beyond livid, and I wish I could give him a negative review. I would totally understand if he got back to us and needed to reschedule- life happens and I get that. However, we spent several hours waiting on him with promises of returning communication, only to be ghosted. DO NOT support this business.
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November 2020 by Eli Torres
I got there 30 minutes early and Juan hooked up my trailer quick and had me out of there in 15 min. I booked ahead of time and made my reservation and it was a very smooth transaction. Will come here again if I ever need a trailer again.
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June 2019 by Gina Rivera Rivera acosta
(Translated by Google) Well, aki is well the father of the customer .. super super .. rivera family
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April 2019 by Justin Kohl
Employee was 35 minutes late to agreed upon meeting time for trailer rental which almost caused me to miss my furniture pick-up time in San Antonio. None of the paperwork was prepared prior to arrival either. He had nothing in the way of an explanation or apology for being so tardy. I would recommend another U-Haul location if you value your time.
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June 2016 by Justin Moy
Juan and his team did a great job!
