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July 2024 by B
Rude employee (Michael) walked out on us after adding services to our account without even asking us, telling us our options or confirming the plan with us. The manager took over, manager was much nicer than the employee. After adding things to our account without our permission, they made us wait a long time while they figured out how to cancel and remove the items. 1st time I've had an experience like this with AT&T, I use them for my businesses as well as family plan.
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July 2024 by Justin Bates
I broke the phone I had iPhone14 plus and needed a replacement. We have an upgrade available on our plan so just looking for our best option. Upgrade, pay off the broken phone, what promotions are happening, just basic stuff? Store associate had no interest in answering questions or showing us what options are available. We continued to ask and be polite but were just getting shoulder shrugs as a response.
I ended up downgrading to an IPhone14, not a plus, a 15 is what I came in for. Definitely not what I wanted but my wife was getting upset with the store associate so we were trying to just resolve the issue ourselves and leave the store.
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July 2024 by Unknown Texture LLC
Aj was a great Help guys , Thank you Sir
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July 2024 by Cole Harbin
Horrible service manager was a prick and every time I have felt with this store they are unhelpful no help and have screwed my account up where I had to have another store fix and act like they are untrained and corporate needs to train them better
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July 2024 by Joel Terry
The kid that helped me was kind enough. We had to wait over an hour. All this was really fine. The problem is Atnt as a company seems to me to be borderline criminal. They lie to you cheat you and all treat you terribly. I am now stuck with them for a couple more years. I will switch away as soon as my contract is over and I rue the day that I decided to walk in to that att store. Maybe consider another carrier, I wish I would have.
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July 2024 by Daniel Neal
Excellent Service and Knowledge.
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July 2024 by Nathan
AJ and Mike helped me out great! Highly recommend.
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May 2024 by Nonie Lambert
AJ was patient & knowledgeable about all the phones & plans. Highly recommend him to help with any ATT needs!
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May 2024 by Shedera Farmer
Avonje Williams was super helpful with my issue and a very nice person.
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May 2024 by Cracker Paw
The all the employees were very professional and helpful.
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March 2024 by Vincent Berry
Every time I come to the store I feel welcome. I especially like Mike Casias I met him at Durant, OK AT&T store.I Was Surprised when I went to Denison, TX. and was there. I travel over 40 miles to that store s location if I have a problem. Because he always is helpful even if I don't buy something. He always is willing to help me. AT&T needs more people like Mike Casias.
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March 2024 by Vickie Morgan
Michael Casias is providing superb service. He took care of my issues and above and beyond my expectations he suggested alternatives to my phone capabilities. I’m am extremely happy to go into the store (Dennison TX) and know he is there to help. Great job Michael!!
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February 2024 by Joe Kelsoe
There was only one person working the last 3 times we came but overall amazing
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January 2024 by Dave Wilkirson
Stay away. Do not enter that store. No help whatsoever. They run the other direction if you have concerns with your device. I'm a nice older gentlemen. However, I became irritated and got away from that store. Basically a $1000 Pixel Pro 7 phone that is worthless. Buggy, battery dies in 30 minutes, won't ring some of the time, and it is still under warranty. Terrible service by a generation of young adults that DGAS.
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January 2024 by Anthony Denton
Only three customers were ahead of us, and we were 44 minutes getting to visit with an agent. We were about 25 minutes, off-and-on with the agent who found and resolved the problem with my phone settings. The agent, though very competent, and polite, seemed to be disheveled.
