-
October 2023 by Alex Mckamie
When this was Access Bank, things were fine. Once it was absorbed/purchased by Texas Regional Bank, everything immediately went south. From day 1, the mobile app didn't work (still consistently hiccups 3+ years after the fact) and the online portal is equally as spotty. The time taken to process deposits is frequently 2 business days while the withdrawals are almost instant (I have had issues in the past with bills beating my first of the month direct deposits).The straw that broke the camel's back was when they recently sent my debit card (active card) to the incorrect address even though they admitted that I had called and changed the address a full month earlier (no explanation as to how this happened). Their solution was to cancel my card, send me a new ACTIVATED card, pinned, WITH THE PIN ATTACHED TO THE CARD..........through the mail..............how is that secure?So now I am writing this, on day 5 of having no access to my money (moved 500 miles away), with no idea when/if my card will arrive. Use caution with this bank.
-
July 2023 by Bri Escalera
Waiting period for YOUR money to clear is ridiculous. I'm constantly getting locked out of my mobile banking. it's advertised that the live atm teller is available till 7pm but does not inform you that their system stops processing at 5pm. Therefore having to wait 2 whole business days for any deposit to clear. This whole " merge " thing from Access bank was a huge inconvenience. Never had theses issues before.
-
May 2021 by Sharon Ndifon
I am a beneficiary of crypto currency investment, I have tried so many fake manager online it took me time to find the right online bitcoin trader I risked my $500 thinking it would not work, with no confidence I was so surprised when I checked my account and unbelievable I made a profit of $6,000.00 this is unbelievable I couldn't believe it myself all glory to God for bringing Mr John Dollerry, I really appreciate his email:
[email protected]
-
January 2021 by Dale Wooddell
It's ironic that this bank is called Access. I'm always fighting to get my (Access) payroll check deposits in a reasonable amount of time. It's basically a transfer between two accounts within the same bank, I can't imagine it being that difficult. Will be closing this account soon ??
-
October 2020 by Eric Thompson
When I had to open an account so I could do direct deposit for work I didn't have any minimum deposit requirement to open it up which was nice cuz I literally just started the job
-
July 2020 by Christopher Miller
Almost everytime I go there is NO line out the door. In the past there has been issues with money but if I asked or spoke up it was resolved quick with no problem.
-
May 2020 by Matthew Infanzon
I had my business banking at Chase bank for a long period of time. Until recently when they screwed me over with my PPP loan. I was recommended by my accountant to go with Access bank. It has been an amazing experience thus far. The banker that I have been dealing with directly is Jack. He has been extremely helpful, professional, and always gets back to me right away. Jack is definitely an asset to that bank and I hope they realize that. He was able to get me the PPP loan that Chase bank wasn’t able to. Definitely had a very positive experience with this bank and would recommend it to anyone. Bank Local!!!
-
April 2020 by Shelley Baggett Jones
Access Bank has great service, fast response time on loans/processing services, very friendly staff and always ready to help. Highly recommend this local bank for all things banking, commercial or mortgage
-
February 2020 by Jacob Wooddell
It's ironic that this bank is called Access. I'm always fighting to get my (Access) payroll check deposits in a reasonable amount of time. It's basically a transfer between two accounts within the same bank, I can't imagine it being that difficult. Will be closing this account soon ??
-
January 2020 by John Medrano
Hiring rude employees such as this is inexcusable.
-
October 2019 by Alex Ram
Staff is always friendly. Great customer service! Please give this bank a try
-
October 2019 by Westin Gentry
Extremely knowledgeable about the banking industry. Awesome experience from loan officers to tellers.
-
May 2019 by Jim W.
Awful bank, they will waste weeks of your time. There are too many good options out there for banking. I would recommend ANY other bank, by far the worst one I have ever worked with.
-
April 2019 by Heather Doss Rogers
If you are looking for a great Bank that cares about your needs, This one will walk you through everything you need to get where you want to be!! Many Thanks to Chase Rowe!!
-
March 2019 by Brook Ray
Great local bank with personalized, friendly service.
