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October 2023 by LR Verane
TERRIBLE COSTUMER SERVICE:I called Cycle Center of Denton (where I bought the bike) to schedule a 12k service, one week in advanvce. They scheduled me for yesterday (Oct 4th). When I got there SURPRISE: first, the technician SIMPLE DON'T COME WEDNESDAYS! Second (it's not a joke!) they don't have AN OIL GASKET in stock to make the service! HOW THEY SCHEDULED THIS SERVICE?
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July 2023 by Lisa H.
If I could give no stars I would. Complete waste of time. Never answer their phones unless they feel like it. Staff stands around unresponsive to potential customers. Lie. Mislead. Misrepresented an offer.
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June 2023 by Marco R.
I went to this KTM store and bought my motorcycle, 450 XCF-W 2023. One week later i discovered that there was a promo for 1.5k$ in KTM accessories upon buying that motorcycle sponsored by KTM. At the beginning I had a difficult time trying to reedem the promo by a salesman but then the owner took the lead and was amazing. He was able to apply the promo and refound me from previous accesory purchases from when i bought the motorcicle. The owner was a great person and helped me throughout the entire proccess and checked in step on step until we finished redeeming the promo. 5 star, owner is great
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May 2023 by Ray Bowden
Super Nice people, Management it top tier!! Buying my Bmw from them! 2023 Bmw M1000r, Thanks for the great experience ordering and helping with my purchase ??
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May 2023 by Allen S.
I've purchase multipole motorcycles and one utv over the years from Cycle Center and have always been pleased with the purchasing process. I look on line, see what they have and if interested, go to the store and check it out. Sales people are not pushy, they do ask questions but that's what their there to do, sell inventory. I appreciate having this dealership located in Denton, carrying so many different brands of bikes and their air conditioned building. When it's time, I expect they will have the opportunity to sell me another which I look forward to. :)
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March 2023 by Ruben G.
Over the past week I have been in talks to purchase a new bike and trade in my old one. I get a ball park figure, work with my own bank for the finances. Since my bank is closed on the day I'm arriving I work out a pre approval loan and Cycle Center originally said that was good enough to pick up the bike (hard numbers would be worked out depending on trade in). I drive 5 hours over to them just to be low balled on my trade in, but we finally agree on the price. Then they say my pre approval letter isn't good enough because Matty from Cycle Center forgot to call my bank during their business hours and verify anything. Matty and Alyssa both were pushing their own financing saying they can match or even beat my bank's APR%. I play ball and apply for their financing. Twenty minutes later they come back saying I'm approved but with TRIPLE THE APR%!!! At that point I got up, grabbed my key and title for my old bike and left. Cycle Center of Denton is more interested in selling loans with high APR% rather than actual bikes. The only person that made me feel like a customer was the salesman. The finance department just treated me like another number and was being very shady during the process. Ten hours out of my way wasted. Would give them zero stars if I could. DO NOT DUE BUSINESS WITH CENTER OF DENTON!
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October 2022 by Nathan H.
I can't tell you how many times I could get a part same day or next from Amazon but called this Cycle Center to support local business for a common part that spans multiple powersports models and years that would take 2 cubic inches of shelf space just to be told they do not have it in stock but can order it for me in like 4 days. Why would I do you the favor or waiting 3 extra days for a very common and small part tat you didn't bother to ensure remained in stock. Brick and mortar stores have to realize the only way they are going to remain relevant in this Amazon era is by taking care of their walk-in customers same day. It's not like I am asking you to keep large and/or rare parts in stock, but at least keep the basics. You are failing.
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August 2022 by Jodi W.
Only went in one time. Selection was poor and staff minimally helpful. Also, they checked out my 18 year old daughter as if she were the latest motorcycle to roll onto the showroom floor. While yes, she is beautiful, ogling her like a piece of meat is unprofessional and enough to make me never go back. Two stars for the female staff member greeting customers at the door and behaving respectfully.
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July 2022 by Raj Parekh
Nice dealership with many brands including my favorite, BMW. Nice people who immediately offered me a cold bottle of water when I walked in after riding in 100+ degrees. Much appreciated. Would definitely do business with them.
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July 2022 by Suvojit Mallik
I was at this dealership for to service my BMW. It was my first experience with the dealership. Worked with Landon Dugan and Josh Woessner at the service department who were able to help me with everything that i needed. Email and Phone communication was prompt and overall they were exceptional. thank you guys!!
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July 2022 by Russell Mitchell
Quick and easy safety inspection, great stock, cool showroom, attentive staff... even good advice!
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May 2022 by Mathew Thomas
Excellent customer service.Mark from service is great.Chris from sales is great also.
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April 2022 by Melissa H.
Free fix vs $3,000 fix? You be the judge. Quoted us a $3,000 repair bill on a $5,000 Polaris Sportsman we bought from them a couple of years ago. Needed a carb job, new starter, and a new battery, they said. Eventually found on our own that the reason it wouldn't start was a kinked gas line and a sluggish battery. Now it's running great. We've liked the idea of patronizing a family-owned business. However, working with a flat-out unethical business is off the table, for us. No more. Regret that I'm unable to give a zero-star rating. Also a couple of years ago, we bought a new Polaris RZR from them. Drove it 20 yards down a flat off-road trail near Valley View, and a wheel fell off the axle. No joke. Nice guys on the trail helped us load it back on the trailer to get it back to Cycle Center just before closing so they could fix their half-@ssed assembly job. Fortunately, no one was hurt. CC took no accountability for their screw-up. This first strike against them should have discouraged us from working with them again. Lesson learned. Finally.
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April 2022 by Gina B.
Before you bring your vehicle in for service or trade, READ THIS FIRST. I brought in my Polaris 4 wheeler for trade. Unfortunately, instead of a decent offer, I was handed a work order for $3,000. The repairs listed as necessary included a new battery, a carb job, and a new stater. They then reluctantly offered me $500 for my trade. After little consideration, I picked up my vehicle and brought it over to a friends house to be repaired. After just a few minutes of checking things out, he found that the fuel line was twisted and only needed to be straightened out. Then then charged the battery and it has been running perfectly. It goes without saying that I feel totally screwed, taken advantage of, and extremely disappointed. I actually bought the 4 wheeler from Cycle Center of Denton AND had a carb job in the past from them on this same vehicle. With less than 5 additional hours logged, this was the service I was met with. NOW, all I can think of is that This was NOT the first time! Never Going and Back and Telling Everyone, Gina
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February 2022 by Joshua F.
The crew was super nice but they tried to sell me a used bike, that obviously looked as though it was ridden pretty hard, priced higher than a new bike. I tried to get them to drop the price by $300 and they declined and let me walk out But told me they would throw in a tee shirt. I was pretty mad they tried to screw me over with the price so I'd suggest you skip this store if you're looking for a new or used bike. They also won't take a deposit to hold a used bike while it goes through an intake trade in inspection which again I thought was odd. Oh and they couldn't get the bike to start......at all! Shop elsewhere people !!