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August 2025 by Larry Stephens
One of the worst experiences I've had in years. Bait and Switch is their repeated tactic. Was told 5-10 days for repair which was extended 3 times. The rep lied to me several times as to the status of my car (claiming he told me 2-3 weeks for repair). Quality of work was average at best. I will never use them or recommend Caliber again.
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August 2025 by Phelorna Torqen
Great experience, great quality, great service. They went above and beyond for me and got my car back to me quickly.
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August 2025 by Andrew Bullard
I've had a door ding on my driver's door for over a year and it's been bothering me since I got it. The ding was so deep it was into the paint right on the body line and I finally took it here to get the dent worked out and a little touch up paint and it looks fantastic. I thought it was a little pricey at first but you couldn't tell where the dent was even if I showed you where and gave you a magnifying glass. My car is finally pristine again. I can't thank these ladies and gentlemen enough. They gave me a quote pretty quick, started the work same day, and gave me a ride home. Excellent quality work and customer service.
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August 2025 by Natalie Cannariato
I went out of my way to make sure my car went to this specific shop because they have some of the best techs you can ask for. Thank you for taking such good care of my car!
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August 2025 by ProphetJester
This place rules! I had a minor issue that they fixed same day without an appointment. Shoutouts to Carmen, Joey and Austin for really helping me out!
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July 2025 by Bren B
From the service advisor, Andrew, to Carmen, the administrator, to the repair mechanic, Sam; the Denton location of Caliber made my experience as smooth as possible. The customer service was great from all employees. They were informative and were good liaisons with the insurance company.
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July 2025 by Autumn Walker
Andrew at Caliber - West Denton took expert care of my mom wagon (aka our beloved Toyota Sienna)! He provided timely, accurate, and a precise estimate for our outside mirror that was hanging on by a thread. We're officially loyal to Caliber – West Denton for all our future fender benders, mirror mishaps, and minivan miracles!
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July 2025 by Mark Bartek
Best experience ever! These people are truly incredible. Not only are they proficient at what they do, they are courteous, knowledgeable and respectful of whom they work with. I had my Ram 1500 repaired and was informed of the process throughout. Did a fantastic job while giving the ultimate customer service experie
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July 2025 by Bryan Raines
The best customer service I have ever received. The service advisor was very nice and helpful. He kept me informed on the progress of the repairs and even brought our car to me. He also took time to rub out a few spots left by the air hose. In addition he took the rental car back and turned it in for me. I will definitely recommend Caliber in Denton to anyone who needs their vehicle repaired.
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June 2025 by Scott Parsons
Joey at the I35 location is top notch. He took time to explain the process and knew I was getting quotes. He beat the other two quotes and had me and my Bronco out in an hour when the other quotes required me to leave the car. Very straight forward and honest!!
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June 2025 by Bailey Butzow
This location of caliber collision is the best!! The staff is so sweet and helpful and you can tell they know what they’re talking about. They didn’t over complicate the process at all and were upfront and honest about what needed to be fixed on my car which I appreciate. My car was ready in less than a week and looks better than ever!! Highly recommend to anyone looking to get their car fixed!!
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June 2025 by Tessa Carlock
Came to my home to fix my car Carlos was happy to miss his break to come to my home and fix it promptly
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June 2025 by Sara Wiedeman
Our experience with Joey and his team at the Denton Caliber Collision was exceptional! We are SO happy with the way my vehicle came back! My truck came back looking even better than before the accident! The customer service and vehicle service are both FIVE STARS! Thank you so much!
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June 2025 by Sherry Valdes
My car was sent in for repairs from an accident (someone rear ended me). At first there was a little miscommunication, but Joey went above and beyond to make sure my car was taken care of, and I was informed, which ultimately renewed my faith in customer service honestly. I also like that the transition with the rental was smooth!
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June 2025 by Dozer Seei
They are really great people super helpful and great service.
