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November 2023 by Orlando Green
We were selling our SUV and the Denton team did a great job of getting us in and out. They took the time getting in touch with our lender to pay off the rest of our loan and that was the longest part. They were very persistent in the face of a hard to reach lender.Other than that the whole experience from online quote to walking out with a check was pretty effortless. Thanks again!
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November 2023 by Susan Thompson
I rarely leave a review on a business, especially now days when customer service is a lost art. However, this experience at Carmax Denton was so very exceptional, that I just have to leave a review.I could go on and on about how great it was, but I'll put it here in a shortened version:1. They are open and honest about selling a car to you.2. There are no hidden traps.3. They keep working with you until you find the car you truly love.4. They are true to their word (really).5. There is NO pressure6. The employees at the Denton location are extremely efficient, well trained, professional and personable.7. My point person, Kelsie Sullivan was intelligent, helpful, personable and understood my needs. She did her very best to find the perfect car for me.Honestly, I just can't get over what an amazing experience I had with Carmax Denton. And no...I do not get anything for leaving this review.If every business (especially healthcare) ran their operation like Carmax Denton, we would have a much easier world to live in. :-). Thank you CARMAX Denton!!
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November 2023 by Ashley
The staff was very helpful and polite and made the buying process easy. They even drove the vehicle to the adaptive equipment place for hand controls after purchase, which was a step I had a lot of anxiety about. Thank you so much!
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November 2023 by John Winkler
I was very pleased with my experience overall. I bought the vehicle "she" wanted with no hassle. I would give you feedback on the vehicle but I have only been in the car once for the test drive, and have not been in it since. "She" does let me walk by and look at it but that is about it:) Seriously though, I would recommend CarMax to anyone who is looking for a used car.
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October 2023 by Burdetta
DISAPPOINTED, I was not satisfied with my purchased, too many red flags . It took me 4 visits to return the car due to poor customer service. After I returned the car I was told my deposit would be mailed it’s been 2 weeks tried contacting customer service and left on hold! Then received a bill from the lender they were not contacted or aware the car was returned. Then I received a letter from Car max stating I did not qualify but the name of the lender that approved me is not listed on the letter. Who I spoke to by the way and are waiting on a payment!Once you finalize the deal your issues are not a priority!
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September 2023 by Juan Aguilar
I guarantee you that as soon as you walk in to this place you're going to smile. Everyone that helped us was so nice and genuine. Especially Richie who started the whole process and got us going. We actually mismanaged our own time and had to get back home to take our son to soccer. Richie quickly got us sorted out and on our way. Great place to do business at!!!
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September 2023 by Terri Lacy
Very nice people. I drove from N Richland Hills there. They had a Mustang I wanted to trade my new car for. The Mustang was a 2014. Anyway, I didn't get the deal. But nice people. Nice drive out there. Lots of cars.
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September 2023 by Sophia R.
I picked out a new car & got an appraisal for my trade in. Unfortunately, my mom's name was also on my trade in vehicle, so she needed to be there... but she lives an hour away. They offered to hold the new car for me for 5 days (when they usually only hold for 1-3 I believe). I was thankful & scheduled an appt to come back. After realizing that we did not have the physical title to the trade in, we went to the DMV to get a copy.... and ran into a ton of issues. I needed a letter from Chase that wouldnt come in for 10-14 days. I went back to CarMax and explained and they called Chase and found a way to get the copy the next day. They also made an exception and let us file the purchasing paperwork then, since my mom had traveled there, so she wouldnt have to make an extra trip. I was able to leave with my new car and with no extra work needed on my part. I really appreciate how many hoops the staff jumped through for me to be able to complete my purchase! This was my first experience with CarMax and it was way better than any other dealership. Highly recommend.
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September 2023 by Taylor Loredo
I had been looking for a newer car all day and was about to give up until I came here. The entire process from start to finish was smooth and super easy- especially since I am a first time car buyer. I had heard horror stories of going to dealerships and negotiating and none of the bad things I heard about the car buying process applied to Carmax. Everyone was so friendly and the entire process was transparent, they even helped me with getting a better deal by trading in my old car!I got a great deal on a great car and I absolutely recommend Carmax over the average dealership!Thank you so much for making this such an easy- and even FUN experience!
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September 2023 by Evan Giles
I had such a great experience working with Shellie recently. I came in kind of late on a Saturday with no direction and no idea what I was looking for and she was patient and helpful as I test drove a few cars. She took the time to listen to what I was in the market for and made sure to only test drive within my budget and preferences. Great experience overall.
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September 2023 by Catrina Sobers
I found the car I wanted online and called to confirm they had it in stock. The lady I spoke with, Latavia, was very professional and extremely helpful. I was able to trade my car in at one location and pick it up and another, they do offer delivery, but I needed the car asap. When I went to go pick up the car, Art, at the Fort Worth location made our pickup very smooth and quick. We were there for 2 hours and could have been out sooner if we did not do the test drive. I would 10 out of 10 recommend Carmax, this is my second time purchasing a vehicle from them.
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September 2023 by David Glenn
Arrived to obtain a dollar value for selling our vehicle. The process took less than 30 minutes with an email coming within an hour that includes the offer. Professional service.
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July 2023 by Gowri
Got an online offer and appointment. The process was smooth and easy. Convenient location. Had to wait almost 40 mins before they had someone. Got my offer after inspection. We decided not to take it, but it was an overall good experience, The wait can definitely be improved!
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July 2023 by Ashley Campbell
We had a great experience with CarMax. We were able to go online, look at vehicles. And get pre-qualified.When we went in store, there was a bit of a wait, since we did not schedule an appointment. While waiting, we went on the lot and looked at vehicles.Whitney helped us test drive a vehicle and get approved for a loan through one of their 9 loan companies. We were able to even hold the vehicle for 5 days.Overall the process was very nice. Once done, they ran the car through a car wash and topped it off with gas - a definite plus!We were also able to purchase the CarMax Care Plan that was tied into our financing and monthly payment. This is so we can go to one of the CarMax approved vendors and only pay a small deductible (minus $50) to get certain things fixed.The only downside that we experienced was the vehicle was VERY dirty and there were several stains throughout. This is because the cars are unlocked on the lot and people can look through them and essentially do or leave whatever they want in the vehicles.It would benefit CarMax to clean the inside of the vehicles while the customers are inside completing paperwork.
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July 2023 by godbucket
Crazy easy and simple process! I've never ever sold a car so quickly. They do all the heavy lifting and paperwork, making it a breeze. They also give TOP dollar for your sell or trade. They even bought my car wrecked as-is!
