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October 2023 by Dale F.
All I can say is that I only wish other retail stores had the staff and customer service down like I experienced today. My 3 year old son and I needed new outfits for a wedding this weekend. When I walked in I was greeted by a beautiful young lady named Kayla. Her smile and attitude quickly let me know I was going to be in good hands. She took charge of the situation and we quickly found a great outfit for my son. I needed to everything from head to toe. She was right on point in picking out styles that worked with my personality . You see I'm all cattle and no hat!! The prices are what I expected being that they sale quality products which makes sense to me. There a store just south of them that sells plenty of cheap products I think it rhymes with Northern Tool ? I can't thank Kayla enough for the excellent experience I had. I didn't even think about the cost and that's what great customer services does!
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October 2023 by Sherry Hilliard Smirl
Bought a pair of boots, took them home to see if they worked with a couple of outfits, they didn’t. Went to return them today where the salesperson accused me of wearing them more than I had stated. She called the manager who approved the return. Perhaps the salesperson shouldn’t have made this false statement in front of me. It wasn’t a true accusation & was very inappropriate. Will not be returning to Cavenders & will be letting others know how their sales people treat customers.
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September 2023 by Henry Ayala
Kayla was amazing! She was so helpful in helping me pick out my first ever pair of Ariat’s for a wedding I was the best man of! I got some May comments on how great the boots looked and the jeans she chose to go with them! Cavendar’s Denton customer service is top notch!
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August 2023 by Carl R.
Appreciated the team at Cavender's Denton very much. Needed my boots stretched for an event that evening and I was looking for a new pair of boots. They went above and beyond to completely address both asks and even polished my Anderson Bean''s to my surprise. Excellent service and attention to detail. I have a new "go-to"' for all of my future boots and western wear purchases.
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August 2023 by April Willoughby
Stopped in on our way home. We live in kentucky. I didn't catch the guys name that helped us but he wore glasses. But he was fantastic. Helped my boys find hats and boots. Help my husband find his boots and helped me. He was great. Best service at any store we have been too.
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August 2023 by N'Dea Walker
Wonderful store! The staff is presentable and ready to help. They’re also very informational. It’s my first time in Texas and I know nothing about cowboy hats, but I really wanted an authentic one. Jackson did Ana maxing job sizing me and giving me options. The hat buckle options are cute and nicely displayed. Large location and a lot of options for your Cowboy accessory needs. There are a lot of other great things there such as boots and clothing that I didn’t explore, but would definitely like to once I visit again.
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August 2023 by Char_567 9010
Went to this cavenders for a new pair of boots, and the customer service was excellent. Rusty was extremely helpful and helped me find the right pair of boots. Would highly recommend this location!
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July 2023 by Hailey Johnson
I’ve come to the Denton location a few times now. And every time I hand great service. Today Allie was so helpful!! She made me feel very welcomed and helped me decide on the perfect outfit for my event and birthday! Will be coming back to this location!!
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July 2023 by Rick Evans
I purchased a straw hat few days ago. Rusty was very helpful in helping me get a hat that suited me. Very good salesman.
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June 2023 by Carson Householder
Absolutely terrible place to buy boots, I came in and bought a pair of boots for 200$ and I wore them for a few minutes when i got home and immediately got blisters. I came back to return them and they would only offer store credit. I don’t want store credit because they don’t have anything else that fits that I want so now i’m down 200 dollars and a pair of boots. I’m extremely upset with the customer service 2/3 times i’ve visited and how I was treated at the register trying to use my discount code. Overall I would not recommend buying anything from here as it is extremely overpriced and very unfair along with very rude employees.
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June 2023 by Dave C
Initially I had to wait a few minutes to the sales staff attention for a hat fitting. The young man that assisted me took his time to make sure my hat fit perfectly. If you need a hat,these folks will take of you. Thanks
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May 2023 by Jenu
I recently had the opportunity to visit Cavender's Boot City in Denton, and it was an overall great shopping experience. The moment I entered the store, I was welcomed by a friendly atmosphere that made me feel comfortable and at ease.One of the highlights of Cavender's Boot City was the impressive selection of boots they had available. From western boots to work boots and casual boots, they offered a wide variety of styles, brands, and sizes to cater to different preferences. The staff members were knowledgeable about the products and were helpful in assisting me to find a suitable pair.In addition to boots, Cavender's Boot City also had a decent collection of Western wear and accessories. They offered a range of jeans, shirts, hats, and belts, all of good quality and style. It provided a convenient option for those looking to complete their Western fashion ensemble.The customer service I received at Cavender's Boot City was satisfactory. The staff members were attentive and willing to assist, though I felt they could have been a bit more proactive in offering suggestions. Nevertheless, they were friendly and made an effort to address any questions or concerns I had.The store itself was well-organized and clean, which made the shopping experience enjoyable. The layout was intuitive, making it easy to navigate through the different sections. The products were neatly displayed, contributing to a pleasant environment.While the pricing at Cavender's Boot City was reasonable, I did find some items to be slightly on the higher end. However, considering the quality and range of products they offered, it was understandable. It is worth noting that they frequently have sales and promotions, which can provide good value for money.In summary, my visit to Cavender's Boot City in Denton was a positive one. The impressive selection of boots, decent Western wear collection, and friendly staff made it a worthwhile shopping destination. Although there were some minor areas for improvement, such as proactive customer assistance, I would still recommend Cavender's Boot City to anyone looking for quality boots and Western fashion. It is a store that caters to boot enthusiasts and offers a convenient one-stop-shop experience.
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May 2023 by Laura M
Excellent selection. No help at all from the staff after waiting for over an hour. We were able to find what we needed.
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May 2023 by Kevin B.
We went to Cavender's in Denton. They had an amazing selections and plenty of different brands. Today was our first visit and first time to purchase boots and a cowboy hat. Rusty was very helpful and informative. He was able to help us with boot sizing and form my hat. We are looking forward to more visits in the future. Thank you Rusty for the great service.
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May 2023 by debbie Lamonica
Usually get very excellent service. Two young girls working together in one spot, not great. A much, much older guy quite some time ago, I came real close to asking him If he'd like me to check in the back or get the ladder to look on the top shelf, but I decided to leave instead. He just didn't get the right idea, customers pay him.
