Chase Bank is a reliable banking institution that offers a range of services, including checking, savings, and mobile banking. The branch experience can vary, with some customers reporting longer wait times during peak hours, while others praise the friendly and professional staff. One customer highlights the exceptional service provided by Viviana, who is described as always having a beautiful smile and handling customers with professionalism. Another customer mentions working with Dustin Jones, who is described as very professional, courteous, and helpful. Despite some negative experiences with long wait times, the overall sentiment towards Chase Bank is generally positive. Customers appreciate the bank's efforts to assist them, particularly in addressing scam-related issues. While the speed of service can be a concern at certain locations, Chase Bank is still considered a solid and recommended banking option.
I called to verify how late today July 3rd the bank would be open after seeing it listed to be open until 5pm I was answered by computer voice and never had an opportunity to speak to a human, bad business practice!!!!
June 2024
Terrible customer service, abhorrently slow for no good reason and acts smug when they do something incorrect. Will never return to this horrible branch, worst experience at a chase bank I’ve had in 14 years of banking with them.
January 2024
Long wait time, any time go in this branch only one to two tellers working, very slow and if there are 2 deposit count up to an hour to sit and wait
