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October 2023 by Monica O.
If I could give 0 stars I would, drove 2 hrs. to get to this lab just for the lady to look at the order and say I don't know what to draw for that test so here's your papers back. Didn't even try to find a remedy or call somebody to get some clarification. So, then I had to drive another hour to a CPL lab in Arlington where at least that employee called somebody and figured out what was needed, and she was able to do the blood draw on my daughter. DO NOT WASTE YOUR TIME AT THIS LAB, THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR PATIENTS!
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September 2023 by Delaina Stone
Did a pain free blood draw. Results didn’t go back to Dr but they gave them to me and I took to Dr. A one off error
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September 2023 by Amanda Newton
Got me in and out. Amanda was able to draw the blood sample without leaving me with a bruise!
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August 2023 by George Ogg
The staff are always friendly and professional. The facility is very clean. They get you in and out quickly.
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August 2023 by Charles Kilpatrick
VERY Nice PEOPLEVery skilledUsually takes Multiple times to hit my VIENS. And they get it first shot.
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July 2023 by Richard Peterson
Just like the other reviews said, quick and easy. Less than 5 minutes and everyone was very professional and nice.
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June 2023 by Mike Ghobadi
Does not accept appointments, depending upon the time and the day as to how long you have to wait. My tech was great, just got poked once!
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June 2023 by Amberly Aviles
I just wanted to give a huge shout out to the women that work here. They’re soo sweet and soo kind!!
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May 2023 by Samantha Gallegos
The staff was super nice & really good at taking my blood, I absolutely hate doing that but this time I really didn’t feel anything! I was in and out in about 5 minutes! Also everything was really clean & it made me feel more comfortable
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April 2023 by Hannah (莫恩妍)
Good service. Wait not too long. Friendly nurses.
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April 2023 by Tim H.
Easily the worst customer service I've had in many years. I've been to this location several times as my doctor and this lab have an agreement that any of my doctor's patients need only to show up, and have their blood drawn. This is the process I've grown accustomed to over the years. Went in today, and the receptionist was rude from the start. She kept saying: "We don't have a job number for you." She said this about 10 times. I told her that this is the process, told her my doctor's name and waited patiently for five minutes. The silence was broken once again by her inane insistence about a "Job order." I explained to her the spiel once again. To my surprise, she actually added a few new words to her vocabulary, as she said this time: "I don't know what to draw with no job order." I told her: "Well, you were going to draw blood." Hey, I can give attitude too. Why on earth would a business hire someone incapable of decent customer service to be a receptionist? I just don't get it.This is your customer's FIRST impression about entering your business. Why start off with some angry person who doesn't want to be there and has no concept of politeness, not to mention an inability to empathize even one iota? I worked in the service industry for many many years, and had I affected 50% of the attitude I received today, I'd have been fired immediately. Look, it's not like you have to be Mother Theresa working the counter. Just try to hire people that care -- or those that can fake it, and she obviously could do neither.How about just hiring someone who actually understands how to effectively communicate with people?
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March 2023 by Kalee Sadberry
I have been to this location multiple times and everyone is so kind. I have had two different ladies draw my blood and each time was quick and easy, no complications.Very friendly, I need that to distract me!I am always in and out - if there is a line they are consistently moving through each person quickly!
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January 2023 by Richard L.
My wife is a hard stick. My wife has to have blood drawn often and marvels at the fact that whoever draws her blood at CPL, gets it the first time. She recently had blood drawn and said she didn't even feel the needle go in. They are amazing!!
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November 2022 by Timothy Skaggs
The mood in the office is a bit dreary with little communication of happiness from staff- however quite efficient. The turn around time and speed is great. And my last actual stick was excellent: A+.
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November 2022 by Jason Powell
~30 minute wait on a busy Monday morning. Staff is stretched, but they are very nice. The phlebotomist was friendly and fast. I didn't feel a thing! For those wondering: 1. Walk-in only, and they don't answer the phones. 2. You can hand them your lab order. It doesn't need to be faxed by your doctor ahead of time.
