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November 2023 by Angie Jane
The cashiers are rude and talk amongst themselves. If you don't know them, persay, they won't acknowledge you. Even at check out. The cashier I had was not acknowledging the lady she was attending. Instead she was talking to her friends and coworkers so loudly. Something about tattoos. The lady who she was attending, i think she noticed and told the cashier to have a good day, keep in mind; the cashier was quiet. Not saying anything after the transaction. I think the lady was waiting for conformation that it went though. Well, the cashier said "yeah", bless her heart. She couldn't even say "you too". Then It was my turn and she did the same thing. NO surprise. Didn't even offer a receipt, I didn't even know the transaction was completed between her and I. She just stayed quiet. They need better training or better people. Our cashier had braids and glasses. Small and rude. I don't know her name, don't even have the reicept to check the name.
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September 2023 by Elsie Visser
The store is very disorganized,dirt and the outside parking yard full of trash everywhere very poor 1st impressions
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January 2023 by Ty Ro
My wife accidentally left her wallet on the counter at checkout. We called back to see if they have seen our wallet and their manager aggressively said no and then he immediately hung up after. I called back 15 minutes later to see if they could check the cameras at least and yet again, an even more aggressive NO and an immediate hang up. All I’m left to believe with this interaction is that the manager has taken the wallet or just doesn’t want to do his job!P.s. there is never anyone at the register. You have to search the store for one. Also the organization is crazy, so add an extra 15 minutes to your visit at this location so that way you aren’t behind schedule looking for the trash bags next to the dvd’s!
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January 2023 by Javore Carnegie
Dollar general on SADAU COURT in Denton,TX has terrible service. No one is ever at the front to check people out. They have ONE self check out that is ALWAYS BROKEN. I asked the manager why don’t they put a bell out or something at the register so the employees would know if someone was waiting to be checked out or need help. The manager AMY TRENT is rude, she told me to bring a bell or use self check out. I usually use self check out (even with a long line) UNLESS I need something behind the counter. Which no one is ever at the front end of store. This is an everyday thing. I had to ask AMy several time for her name. I also asked for her SUPERVISORS name and she told me to “look it up” Store need to be closed or replaced with people who ACTUALLY wanna work! Bring back the old employees before AMY TRENT and the young workers they have now !
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December 2022 by Lacey Bass
Amazing selection and observed that sales associate Kaley handled a tough customer with professionalism. Will happily shop there again. Just hope the customers are nicer to the staff. They clearly have never worked in customer service. Thank you Kaley for your hard work!!
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November 2022 by New Account
The store has smelled like open sewage for months, the prices listed on products are NOT the prices you pay (They are almost always significantly higher) the turnover for staff is extremely high. And the employees I do see, are never anywhere near the checkout doing their job. They are hiding away from customers.The cash register up front is almost always closed, you're asked to do self-checkout instead. Which is fine, unless you want to buy beer and need to do an ID check.
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November 2022 by MsTee 1104
This store could be way better if there were staff that was genuinely cared. The 2305 Colorado store is high business, low quality staff . The Hispanic guy on edge, very unprofessional and his disposition towards me was edgy and argumentative. He wasn’t even wearing a name tag ?. The other woman was working alone with the line going down the aisle; if you watch him on camera, he would turn his head as though he was avoiding the front end. And when I approached to make him aware of the line becoming long, he snap at me, accuse me of yelling when I was merely just making him aware that the front end needed more assistance. This could be a really great store.
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November 2022 by Johnnie Edun
Horrible. Store is cluttered and dirty. The cashier stands behind the counter texting while the VERY long line of customers have to ring up their own items through self checkout. Won't be back.
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November 2022 by J.G.
Filthy dirty understaffed and will overcharge you avoid this store was overcharged $350 when i questioned the price and tried to show that the price was incorect coke 6 pk bottles $450 charged $ 5.25 monster 3 for $6.00 charged 3 for7.00 i ask for manager when a women with no nametag shows up and i show her the issue she threatened to call the police if i didn't leave the store i was polite as I could be she instructed me to never come back in her store again refused to give me her name called customer service surprise recorded message these store are a disease what a terrible company.
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October 2022 by Charles Kilpatrick
Isle dishelved prices are.The prices on the shelves are not not what they try to charge you.Be very careful.
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July 2022 by Rancho Pilot point
I had a mobile order and they decided to cancel it! I lost some of my coupons that I used, don't bother with a mobile order. I also sent an email to DG because this is not the first time, besides the empty store.* You take the time to list “Creat” a mobile order, and you see what you need, then it shows up and they cancel it... No, this makes me really mad ??
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July 2022 by Jennifer GP
So messy, not stocked at all, the isles are so narrow and the staff could care less about any customer concerns. Not going back.
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February 2022 by Former Agency
Anytime I go into this Dollar Store I am always greeted with a smile and someone always asks me if they can help me. Items are neatly placed and easy to locate. The store is neat and clean and has a really good atmosphere. Preparing for this soon to be bad weather I chose to shop here instead of our local Kroger and found everything I needed and more.
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February 2022 by Keeping God First
I would shop at this store every time I needed some last-minute item. Over the years it's gotten worse and worse. There is like only one employee that is nice. It's always so cluttered there. They recently changed the set up in the store, which was definitely better. They are just too lazy to stock the shelfs, or they just can't keep up with it, I guess. None of this really mattered to me before until I bought some gift cards from here and the cashier didn't even activate it. UGH. So be careful, DO NOT BUY GIFT CARDS FROM HERE! Anyway, when I came back to ask them to activate it, they asked for a receipt, which I forgot to bring but I offered to show my bank statement and they could have checked yesterday's footage, since we knew exactly when we got there. (I knew going in, they could have said no.) It was just the way they handled the situation. The night manager especially, He is a middle-aged Hispanic man, that was grumpy! I am not a confrontational person; I was completely nice and understanding and I just know I will not be coming here again!
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December 2021 by DeWayne L. Peterson (Director)
I have been the Biggest of Fans of Dollar General for so many, many years! But the young attendant, Ashanti was beyond EXCEPTIONAL! She handled shoppers at her register very politely while also stocking the shelves between the purcheses. Great Job Ashanti!
