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May 2024 by Linkz Gal
On a Tuesday morning, I went to this Walgreen’s that has the Fed Ex dropoff. I had a preprinted label so I bought a large mailing envelope, inserted my document, then the person taking the Fed Ex mailer attached the label. It was just before 10am. I asked when it would be picked up and was told it would be that afternoon. I received a text confirmation of my item being received and a link to track. I tracked it that night but it still showed that it was at the dropoff point. I thought maybe they hadn’t updated the system or something. I checked the next day after 10am and it still showed that it was at the dropoff point. I called Fed Ex and spoke to a woman, asking when the pick was for that location. She kept telling me the earliest dropff is 10:30 and the latest dropoff is 4:30. Did not answer my question. Then she told me I should go back to the location and tell them to scan my item. Finally spoke with a supervisor who was not able to offer any assistance. I finally asked her for the phone number to that location, or asked if she would call them. She did finally call and told me no one answered. She then called dispatch and after twice coming and telling me she wasn’t getting an answer, finally said she spoke with someone. She told them to make sure to have their driver find that package at the dropoff point and scan it and ensure it was sent out. I asked her if I could get her name and number so I could call her if it wasn’t showing as picked up by the next morning. She said she didn’t have a phone that I could call her on but said I could speak with anyone in the Resolution Department. I asked if whoever I might reach would have the details of this. Then she graciously decided to make notes of what had happened. It is now 4:30pm on Thursday and it still shows that my item is sitting at the dropoff point. I will call tomorrow but, bottom line, I had to use an alternate method and my paperwork is already received by the recipient. I am glad that I didn’t pay for this (the recipient provided me with their label) because it is truly bad delivery and poor customer service. I wonder if my item is stuck in the bottom of a collection bag or box or where exactly it is.
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February 2024 by Alan KERBER
Customer service and speed of transaction was exceptional.
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September 2023 by Devorah Clark
Always great customer service. Courteous, professional and as quickly as possible. Always greeted as soon as you enter. This location on University is the best!
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May 2023 by Richard Ledford
The lady that helped me was fast and courteous.... She said, it would arrive next day before 3:30 pm..it arrived at 11:04 AM..So, no complaints here!
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February 2023 by Ronald Wiggins
I have received messages of packages to pickup that there were none
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August 2022 by Mary K. Bell
Don’t drop your FedEx returns off at this location. They are not a full drop off location for FedEx. They’re incompetent and can’t figure this out themselves. I’m surprised that FedEx doesn’t supply them with bags to return things in. Very disappointing with Walgreens. I thought better of them before this experience!
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November 2021 by Chrystal R
Quick and easy to get to.
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August 2021 by Dinesh Shrestha
The customer service was friendly and helpful. He took his time to explain and give us right service.
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June 2021 by Mark Schifter
Thank you FedEx
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February 2021 by Dominic
This is just a drop off pickup. Literally could just be a box. Google made it seem like it's a store...
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December 2020 by Stacy Thomas
Knowledgeable employees throughout. Each time. Good job.
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December 2020 by jennie quinn
Clean nice service.
