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September 2023 by casey peacock
worst company to business with
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August 2023 by David Brackett
I've lived in the area for 8+ years and I grill and bbq year round. This is the only consistent propane place in the area. Their price is always the lowest, they recertify and swap tanks, and the service is always great. Open Monday-Friday 8-5 and easy to get to with plenty of parking. They fill all types and sizes of bottles. Price is per gallon, regardless of how much you need, unlike Northwest propane that charges a set price.
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February 2023 by Steve C.
I have been a customer since before Ferrell bought the existing company Suburban Propane. Recently paid $1000 to tie 2 underground tanks together. Has issues. Reported it in mid December and had to turn 1 tank off due to making liquid in the underground line to the regulator. I have made somewhere near 20 phone calls trying to get this issue resolved starting in December. It is now February 17 I have never received a call back. I have 4 tanks with this company. General refill service is pretty good. Probably a 3-4 star. Service when they get here is 4-5 star. Phone scheduling service is -5 at best. Still waiting.
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January 2023 by Alexa T.
Came here to fill our propane tanks instead of at the campground. It was half the price of what the campgrounds charge and took 5 minutes. We've only used Ferrell since.
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November 2022 by Sharon M.
I am actually shocked by their service. It is actually the worst service i have ever encountered. First if all there is a gas leak in their unit. I say their because we are leasing it from them. No one is fixing it. They are trying to tell me its not their tank thats the problem and its the inside of the house. Hahah im actually a licensed contractor and i know the issue is at the tank. I have exposed lines of gas just running through the yard. My gardener can accidentally cut it anything can happen. They are not coming out to repair. Meanwhile it is 40 degrees i have a baby and a dog and am staying at friends homes because of this. They are honestly the worst company i have ever dealt with. Do not use them trust me
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November 2022 by John Wick
Was considering to use them as a vendor and they never answered the phone lol. This caused me to look at the reviews and I’m sure glad I did. Going with someone else. These guys don’t seem to be running a stable company.
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October 2022 by Mr. Slatan
They had the lowest price (we own our tanks) and the fastest delivery times. They said up to 10 days, but they were here the next business day. Guy was a pro, made sure of what we wanted (ordered), got our tanks filled and was on his way pretty quick.Keep up them good prices & Service.
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October 2022 by Laura Taylor
Love the staff but not happy that Ferrell now requires a 150 gallon minimum for residential delivery. Most families can’t afford the extra $150+ as it is difficult to afford the 100 gallons to begin with. Consequently, “retail” customers can have 20 lbs propane tanks delivered and they only hold 4.5 lbs of propane.
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August 2022 by Gabby Sanchez
We just got our propane refilled and that was the most pleasant experience we’ve ever had. We usually go to Uhaul to refill and it’s pretty painful, so we’re glad someone recommended Ferrellgas to us. The attendant was really friendly, helpful and efficient. Definitely recommend if you have to get your tank refilled.
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August 2022 by Dick Bullwinkle
While I have had some issues with what I deemed to be non-competitive pricing, when I provided examples of my concerns I received an immediate, sensitive response. Claudia in Customer Service is an example of how that function should be performed.
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February 2022 by James K.
Get a card for 25 of my next delivery, I called ordered and they said it would be taken off on my bill. Well was not, I called to talk to them, the said it must be on my next order. Duh it was, this is a bait and switch no wonder the company has 3 loosing quarters in a row. Thank GOD i bought my tank so I'm not locked into this crap company.
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December 2021 by Rey N.
I've been going to Ferrell Gas in Denton since the summer for a propane fill. Was going to do a propane exchange but was informed that getting the cylinder refilled instead was cheaper and full. The person that was helping me was correct! My cylinders last me a longer time since they are full and overall, cheaper in the long run since you are getting a full cylinder. Thanks for helping me out! This is my go-to place to get more propane.
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December 2021 by James King
Best prices. Hours are difficult.
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November 2021 by J Jacobs
Very bad experience. Unfortunately, I am locked into this company due to the previous homeowner leasing the tank. Due to increasing gas prices, they will come fill your tank and charge $1/gallon more than the standard rate in Texas. That adds up to over $500 more than competitors per tank fill. They own the tank and when I asked how to remove the tank from my property, the person on the phone gave me attitude, and hung up on me. I am looking into removing their tank and purchasing a tank to have another company fill in the future.
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March 2021 by mattjendusa1
Horrible experience. We ordered propane about a month ago and still haven't received our order. They took our money and never delivered. We've been out of propane for weeks. They keep promising to deliver, but never do. We've been waiting since Feb 6th. We have to heat water in our microwave so we can fill up our sink to give our kid a bath. This is absolutely awful. I hope they are held legally liable for putting their customers safety and well-being at risk.
