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November 2025 by Keyva Smalley
10+ year customer. No complaints. Especially love the customer service from Tiaira and Cleveland.
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March 2025 by Matt Myers
I went into get a roll of quarters and was told they would not give me the quarters because I was not a customer of the bank. With service like that I would not ever be a customer of that bank. These corporations need to learn the people are what makes them who they are.
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October 2024 by Fredrika Fuller
I love first convenience bank been with them since 2012 absolutely love them
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June 2024 by Roy Perkins
I have a NetSpend account, I opened an account with First Convenience, for the convenience, of having a local bank. This has not been very helpful. I can't, nor will I complain about the employees, but the customer service calls are the most frustrating
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March 2024 by Horacio Guerra
They don't respect the deposit express lane. People noticed that to
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December 2023 by D B
Refused to make change for a 20, because I don't have an account with them. Not convenient at all.
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October 2023 by Luis Rodriguez
Good friendly service
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December 2022 by Karla Esquivel
This bank is a scam .Robbed 1k from my account, my account got hacked THROUGH THEM . Denying transactions that were made , couldn’t even lock my account because they were too busy taking my money. Filed a claim and still haven’t heard from them.
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December 2022 by Jolene D.
We have been with this bank for several years, and they used to have decent, caring people in customer service. Now they're just wooden, spouting out policy at you, and won't lift a finger to help you out. They made sure to debit before deposit to make sure we got a NSF fee, which meant we had trouble paying our rent, over being short a few dollars. When I asked them for mercy, as we are struggling a lot right now, they told me that because it was not a bank error, they "respectfully decline" to waive the fee. I have been with this bank for about 11 years now, but now I am going to "respectfully decline" to remain a customer.
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November 2022 by Matt D.
Terrible bank, don't ever use, first off I contacted them about allowing me to overdraft while I was overseas with no access to wifi/access to my account, the lady who took my complaint over the phone about this decides to cancel my card without telling me. Few days pass by and Now it's the day before thanksgiving right before I'm bout to travel to my family's to celebrate I find out the card is deactivated, so I call up, I have no card with money in my account and best thing they could do is say sorry you gotta wait till Monday, That's Bull. The first lady I talked to today tried all she was able to do and explained to me that she can't reactivate a card a supervisor could possibly do so. the supervisor didn't seem like she cared or wanted to help at all. Thanks first convenience for ruining holiday plans cause of someone's mess up.
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October 2022 by Osvaldo Bustamante
There was a man with a necklace around his neck and glasses who gave me very bad service. He was talking to the other employees while he served me.
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October 2022 by Beatriz Gonzalez
The Colombian woman is horrible, disrespectful, she has a terrible attitude with clients
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October 2022 by Dale Carpenter
This bank I wouldn't even give one star but then I couldn't post that they are theives that use the people.
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June 2022 by Angelisa G.
Wish I could give 0 stars. This bank is disgusting. From the people they hire to the scams they pull on loyal customers. Protect your information and your finances and bank anywhere else but with First Convenience Bank.
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May 2022 by Jane S.
This bank is the worst. I have an account at this bank and another bank. I was trying transfer money from one bank to another so I wrote a check to myself and deposited. I have had an account with them for 15 plus years. They put a hold on the deposit (have never done that before). I called them and told them the check has already cleared my other bank. They told me I had to have my other bank fax a letter on their letterhead confirming it cleared -- even though I had a copy of the cleared check. I am now in the process of moving all of my auto pays and deposits and this bank can kiss my .............
