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December 2023 by Adrienne T.
Ridiculous loooooooong self serve lines. Lots of employees standing around customer service just talking. Walked out.
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December 2023 by Shannon K.
This store is managed horribly. The manger does not care at all about their customers.
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August 2023 by Scott D.
I was reminded today of one of the several reasons why I try to avoid shopping at Home Depot. I needed a part that only HD had in stock today within a 50 mile radius of where I live, At least that's what they said on their website. I purchased it online around noon, to pick up at the store later in the day. With no message of it being ready after 4 hours, I headed to the store. On arrival, I was told that the online ordering system was down, and that no online purchases could be picked up. Lots of unhappy customers. So I headed to find the part in the store myself. None to be found on the shelf. I was told at the online purchase desk that the item had probably already been pulled for me, and that I could make another 30 mile round trip tomorrow to pick it up. At 8 PM, I received a text message from HD saying that the item was unavailable. They hadn't had it in stock all along. As I really did need the part by tomorrow morning, I looked online to see if another HD nearby had it in stock. The Roanoke store showed there were 4 there. I called to make sure, but apparently there were no human beings there to talk with. I decided to take a chance, and drove to Roanoke. The part was indeed there. Got home about 9 PM. If HD had had their sh*t together enough to know what they had in stock, I could have had the part in an hour, and been able to finish the project today. Instead, it took 9 hours, and will be another before I can finish.
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July 2023 by L M.
I specifically called yesterday asking about renting a truck. They said come by after 5 on the phone we'll have 2 trucks. I take my time to follow the directions. I get there and they say we can't rent trucks. Long story short, the people are not trained to give you the right answers so I recommend that you get a manger on the phone every time someone tells you something to confirm. This has happened to me more than once at theirs store they don't know what they are saying so they make it up. I'll be shopping at Lowe's, Harbor Frieght and Ace more often
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May 2023 by Asia M.
Did an online order for something they don't carry in store on May 9th. The email said it should be there between the 12th and 16th of May. Contacted them May 17th, just to see where my order was. Was told, that it might be a little bit of a back order and should receive an email or text in 1-2 days. Contacted May 19th, was told my order was at the store, and has been there since the 12th. Was also told that I would be contacted shortly. Went there today to find out what was going on and if I could just pick it up. The girl that helped me was nice, told her exactly what I did, she looked up my order, and went to see if she could find it in their pick up stuff or in back. She came back up front and said she couldn't find it. She offered to exchange what I ordered, give a discount to price match or reorder it. Told her, I would take a look. Didn't find anything in stock. Went online to cancel my order. Don't bother doing an online order for store pick up because it won't be ready in time when you actually need it. The fact you have it in your store, and was DELIVERED to their MAILBOX, and now can't find it? And it's been there for just over a week??? Ridiculous.
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April 2023 by Bryce T.
I've never seen a store chain with worse customer service. Oddly, everywhere I looked today all I saw were people wearing orange vests, and they were all talking amongst themselves. I could stand in the aisle scratching my head with a puzzled look on my face and nobody would ask if I needed help. Their aisles are a nightmare also. So much stock blocking traffic and making it hard to navigate the store. People laugh at me when I graze one of those display shippers and knock it over. Lots of high fives from other frustrated customers. What a POS store. Maybe it's time to change to Lowe's.
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March 2023 by Thomas T.
DON'T BUY WINDOWS FROM THE HOME DEPOT! I ordered and paid for my windows in full back in November (four months ago). My installation date on my contract was Feb 9th. That day has come and gone without a word or explanation from anyone. My sales person does not respond to any emails or phone calls. I've been calling The Home Depot since Feb 28th and my concern has been escalated three times. I have not received a call back from ANYONE. If you can't get a call back when you haven't even had the product installed, how easy will it be to have warranty repair completed? I've asked for my money to be refunded because nothing has been completed and was told that the sales manager needs to speak to me for that to happen. He hasn't called me in three weeks! Do I need to get an attorney????? DON'T BUY WINDOWS FROM THE HOME DEPOT!
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March 2023 by Michelle M.
The scheduled home delivery service is a joke. Every time I've done this there's been an issue with missing items or wrong items being received. I ordered three things this time so I felt safe doing it again.... This time I received someone else's order instead of my own! Trying to order online for convenience only ends in a head ache. Not worth it. UPDATE when I did get the right order she left this heavy planter sitting on my grass by the driveway. BY THE TIME I GOT HOME IT HAS RUINED THE GRASS UNDER IT.
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February 2023 by Leslie K.
I was extremely disappointed when I went to rent a tiller this week. The first started, but the tines would not turn. I went back to get a replacement- this one started, the tines turned in the store- but in the first 5 minutes of actual use, half fell off the main shaft. I managed to get them back on but they fell off a second time 30 minutes later. When I returned the tiller the young man (T***) that had helped me get tiller #2 said it was a "new feature" of that tiller. (total BS) I am a 65 year old woman and I have using power tools since before this guy was even born. To say that I will NEVER rent (or buy) a tool from Home Depot is an understatement. Thank goodness for the two young women working in the tool rental department- we spotted where there was a missing cotter pin mid shaft on the tiller- and a note was made for the repair tech.
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November 2022 by Mark M.
Needed a piece of equipment from the rental side of this HD store. The kid working in there was a complete fool. Spent the entire time trying to upsell me on a larger unit/ more expensive rental. When I chose the one I actually needed he said " I can't guarantee that it is working" obviously they get compensated to rent out more expensive equipment. I walked out, never going back. If that is the kind of employee you hire, good luck. Plenty of other hardware stores in town.
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October 2022 by Darrell Young
Cynthia was an angel. My wife and I were looking for a plant and they didn't have it but she helped us find a plant that was similar and still looked pretty and did what we needed it to thank you Cynthia
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October 2022 by Rick Knight-Carr
Looking good for growing season, garden shop fully stocked!
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October 2022 by Spymeg S.
This location is horrible regarding customer service. Every single time we go in, there is no one available to help and the people that are aren't willing to help. We got yelled at once for asking them to help us load 25 bags of mulch. The motto at this store is "you can do it because we don't care about helping you"
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September 2022 by Laurie S.
This Home Depot has some very bad people working there right now! Went in to purchase a few tools. While picking out a battery and charger for my new Ryobi One plus cleaning equipment, I was treated very rude! I understand the batteries and charger came out of a locked cabinet and she wanted to walk it up to the counter, but I just wanted to look at it to make sure it was the one I pointed out and wanted. From there it got a lot worse! Batteries and charger handed off to Juliann. I told her I wanted self checkout and needed to put in my pro rewards #. She jumped in between me, my cart and machine and rang it up and started mouthing off while doing it. Lecturing me about the equipment was from a locked cabinet. I went behind her and stuck my credit card in and paid for those 2 items! Then I had to ask her to move so I could ring up the rest of my purchases. She did move aside a little while 2 other Home Depirt girls surrounded me! Jules and Raven! Badgering me and acting aggressive towards me. Finally my husband had enough and he stepped in and asked for a manager. Raven said they didn't have one on Sunday's but Jeff would be back tomorrow. She was so rude with her delivery of this info that my husband got suspicious. He decided to go to the courtesy counter and check this info! Come to find out, HECTOR is actually the manager, not Jeff! While my husband was at the counter the girls kept yelling at me and badgering me to get out of their store! I was having trouble ringing everything up because they were badgering me so much! I was actually shaking when I put my credit card in a second time! The girl gang called security who arrived about the same time my husband got back! I thought we were going to be physically attacked by this now large group of about 7 Home. Depot employees!!!! I got my receipt and we pushed thru their gang of people to leave. One of them followed us almost to our truck! When my husband noticed him and said it out loud, he immediately darted thru some parked cars! We got into our vehicle and left! I spent $550.00 today on tools I need for my company! Only to be treated like a common their and harassed by a Home Depot gang!!! My husband and I have a pro rewards account that typically spends about $100k per year! I think I'll go to LOWES from now on! This facility in Denton doesn't fee I CALLED HOME DEPOT CORPORATE ON MONDAY (next day). LINDA WAS VERY NICE AND WUITE SHOCKED THAT ALL OF THIS HAPPENED TO US. SHE REFERRED MY COMPLAINT ON TO LICAL GENERAL MANAGER, HECTOR. I FINALLY SPIKE TO HECTOR ON THURSDAY OF SAME WEEK. HE IS A NEW MANAGER TO THIS LOCATION AND WAS VERY INTERESTED IN WHAT HAPPENED. I FEEL CONFIDENT HE WILL TRY VERY HARD TO FIX THIS SITUATION. HE DID SAY THAT CSR's DID NOT ALIGN WITH HOME DEPOT! HE ALSO SAID THAT ACCOUNTABILITY WAS IMPORTANT TO HIM. So now we wait and see. I'll probably go back into that location in about a month to see how I'm treated!
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August 2022 by Christine N.
I bought a new water heater. HD has a same day service though since I bought on Fri afternoon it was delivered and installed on Mon morning. I was quoted 1500 without auto shut off for 50 gallon w 12 yr warranty. That included part labor permit but not any new fittings. I ended up paying 2100 and ended up with a cheaper water heater w only a 6 year warranty. 2 hours labor. Here is what it ended up costing me: $750 for water heater $150 auto shut off, $100 misc parts $300 in taxes and permits and $800 in labor. that's 400 per hour in labor. do NOT buy a water heater installation from HD unless you intend to pay $400 an hour for labor.